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What is APM: Application Portfolio Management (APM) is a framework for managing enterprise business applications and software-based services. APM provides inventory management of a company's software applications and metrics to illustrate the business benefits of each application. An APM system uses indicators and a scoring profile for generating reports about the value of each application and the health of the IT infrastructure as a whole. By gathering metrics like an application's age, how often it's used, the cost it takes to maintain it, and its interrelationships with other applications, a manager can use more than just an educated guess to decide whether or not a particular application should be kept, updated, retired or replaced.

Application Portfolio Management is a part of the ServiceNow IT Business Management suite. It allows you to gain a comprehensive understanding of the business applications in your organization, so you can identify redundancies and decrease budgetary costs.

APM also helps you decide whether to invest, sustain, or replace these applications based on the business need aligned towards the organization goal.

Application Portfolio Management uses the Configuration Management Database (CMDB), discovery processes, and cost modeling to deliver a complete picture of your application portfolio APM to identify the application, application service list and technology

The relationship between BA and AS: CSDM introduces the application service entity, which is a key connection point between business applications and other entities in the ServiceNow platform. An application service can be thought of as an instance or environment of a business application.

Business Capability – A business capability is an expression of what a business does and can do. ServiceNow uses business capability mapping to establish a configuration item (CI) relationship between the business capability and its associated application or applications. Business Application – A business application is software used by business users to perform a business function. Application Service – An application service is a logical representation of a deployed application stack. It is also often referred to as instances of a business application that are supported by an IT infrastructure. A significant portion of IT budget is spent on supporting, enhancing, and implementing new applications and supporting technologies. Application Portfolio Management provides key capabilities to prioritize investments in an application portfolio based on data such as risk, value, and costs.

It leadership: sn_apm.apm_analyst  

Application investments to support mission-critical capabilities Technical debt and application rationalization

Enterprise architects  

Business capabilities supported by applications Technology standards and lifecycle plans

Let's take a closer look at enterprise architects. Enterprise architects take a company's business strategy and define an IT systems architecture to support that strategy. Enterprise architects must understand a company's business and be able to dive deeply into technology issues. They ensure a company's technology objectives are aligned to its business goals. IT operation  

Application stability: high incident counts Up-to-date application infrastructure mapping

Application Owner  

Business value and health of applications Prioritization of maintenance and upgrade $'s

APM pain point Problem: There is no single repository of applications are tracked in multiple spreadsheets Solution: A single centralized system stores the applications inventory and all related data Problem: There is no single definition of an application for example – is SAP an application Solution: APM provides an unambiguous definition of a business application Problem: the business value provided by an application is too subjective Solution: Arrive at the business value created by an application using data points (Objective assessment) Problem: There are too many business applications in the enterprise Solution: Use the objective assessments to renationalize your application portfolio. Decide which application to retire, replace or invest in. Problem: There is pressure to cut down the it application budgets Solution: in APM you can create programs to track application rationalization efforts

PM maturity evolves over time.

Level1: Applications Under Management: Level 1 is all about having applications under management in a single system of record that can be trusted. This is where:   

The application lifecycle process is defined IT and business ownership is established Applications are categorized

Leve2 Basic Rationalization: Level 2 allows for basic rationalization. Human input and manual analysis is leveraged to create simple goals. This is where:   

Metadata is input manually Category based optimization takes place Coarse optimization of data is achieve

Level3 Advanced Rationalization: Level 3 leverages the power of the ServiceNow platform, utilizing built-in associations and relationships to create more powerful analysis. This is where: 

Broadly sourced metadata is implemented

 

Multi-objective rationalization becomes possible Business and IT demands are integrated

Level4 Continuously Optimized Portfolio: Level 4 is where users reach continuous improvement mode. This is where:   

Artificial Intelligence based recommendations play a role Tightly integrated Demand processes are implemented Regularly evolving criteria and use cases are utilized

Step of rationalization process

1. 2. 3. 4. 5.

Identify: the server and software on your network Measure: cost, quality, risk and usage Evaluate: access the value of each app Decide: decide whether to invest, maintain, replace or retire Take action

As a user from the Enterprise Architect Group, approve or reject the edit retire BA User in BA registration approval group approve the register BA

Request Architecture Review (As an application owner you can propose a modification to the underlying technology of a business application, modification to network design, or propose a new service, solution, or hardware standard) Retire BA (As an application owner you can retire a business application that you no longer need.)

Provided by::Provides is used for business capabilities, Interfaced by:: interfaced for BA Consumes::Consumed by is used for application services, Uses:Used by is used for information objects.

APM provides several standard reports and dashboards to help in the application rationalization process and decision making. You can view these dashboards by viewed by navigating to Application Portfolio Management > Application Portfolio Analysis. You must have the Performance Analytics - Content Pack Application Portfolio Management (com.snc.pa.apm) activated to access these dashboards.

The Application Assessment dashboard provides an overview of reports on the performance of business applications, including trends and indicators over different fiscal periods. To view this dashboard, navigate to Application Portfolio Management > Application Portfolio Analysis > Dashboard.

The Landscape Analysis dashboard provides several standard reports that help visualize your application portfolio inventory. To view this dashboard, navigate to Application Portfolio Management > Application Portfolio Analysis > Landscape Analysis. Select the tabs below to view the reports that are available on this dashboard. Require APM user The Application 360 and the Analyze dashboards are configurable dashboards that provide a decision-making approach to Application Portfolio Management by identifying which business application requires focus and attention. These dashboards require the APM Analyst (sn_apm.apm_analyst) role.

Overview: The Application 360 dashboard provides an Overview tab that contains an overall application score widget and an application indicator score widget. This dashboard also contains a business application filter. Workload: The Application 360 dashboard provides a Workload tab that contains a widget for number of new incidents as well as a workload trend. Analyze: The Analyze dashboard provides a view of business applications and their respective scores grouped by category. This dashboard contains a configurable list view with several filtering capabilities.

Implement 2

Members of the Business Application Registration Approval Group receive a service request when a Register a new Business Application request is submitted. Members of this group do not have an associated role and can approve or reject the request. Members of the Enterprise Architect Group receive a service request when a Request Architecture Review or Retire a Business Application request is submitted. Members of this group have the sn_apm.apm_analyst role and can approve or reject the request.

When a Retire a Business Application request is approved, the value of the system property sn_apm.retireBusinessApplicationTaskType, determines whether a demand or a project record is created. If the value is set to project, then a project template defined in the system property, sn_apm.retireBusinessAppProjectTemplate, is applied. The base system for APM offers a project template called Retire Business Application with eight different pre-defined project template tasks for proper decommissioning of the application. If the value is set to demand, a demand record is created without a template.

The Life Cycle Stage and Life Cycle Stage Status fields are auto populated based on the value selected in the Status field on the business application form. Navigate to CSDM > Life Cycle Mapping in order to Activate the synch between these fields. If you have any custom values created for the status field, use this table to map them accordingly. Select the "+" icons below to learn more about the Life cycle mapping table.

They decide to use category groups and categories and compile a list for Kelly (APM Admin) to configure. After finalizing the categories, Cora decides to take the categorization one step further and allow groupings of applications based on manufacturers. This will help with the objective of narrowing the number of vendors they work with and to better negotiate larger license deals in the future. Ivan uses his knowledge of the business applications in their environment to compile a list. Kelly will utilize the application family table to create the new grouping. Watch the video below to see how Kelly creates category groups, categories, and application families.

Other methods used for classifying business applications include portfolios, business processes and business units. Portfolios are part of the Project Portfolio Management (PPM) application and can be created in the pm_portfolio table. Business process is a method of related structured tasks performed to accomplish a specific application service and can be created in the cmdb_ci_business_process table. Business units can be created under the Business planner or Organization applications in the business_unit table.

Certification schedule Kelly configures the data certification process with the required settings. This is a great way to begin the process of updating business applications and allowing application owners the ability to adapt to the new process and tool. Once this process is completed for the first iteration, The Athletic Store now has a good start on APM, including an inventory of their business applications with accurate data. Data certification also helps in record keeping for governance processes such as Control Objectives for Information and Related Technologies, also known as COBIT.

Application owners, such as Mike, will need the sn_apm.apm_user role.

The sn_apm.apm_user role is required to access the Application Landscape dashboard. There are several options for application classification. You can classify your business applications by category, family, business unit, or portfolio.

The Application Portfolio Management (com.snc.apm) plugin is the basic plugin for APM

Basic Plugin – Application Portfolio Management (com.snc.apm) plugin is the basic plugin for the application. The following plugins are automatically installed when you install this plugin:  Application Portfolio Management – Predictive Intelligence (com.snc.apm.predictive_intelligence)  Application Portfolio Management Core plugin (com.snc.apm_core)  Bubble Chart Widget for Service Portal [com.snc.sp_workbench_widgets]  Business Planner [com.snc.apm.business_planner]  Fiscal Calendar [com.snc.fiscal_calendar]  Demand Core [com.snc.demand_core]  Tree Map [com.snc.treemap]  Data Certification [com.snc.certification_v2] Performance Analytics - Content Packs – The following additional add-on plugins are available:  Performance Analytics – Content Pack – Application Portfolio Management [com.snc.pa.apm] : To view the analyses of application portfolios in a landscape page, the application indicator scores in a dashboard, and the Application 360, which are developed using Performance Analytics  Performance Analytics – Content Pack – Application Portfolio Management and Change Management [com.snc.pa.apm.change_request]: To access performance analytics metrics of business applications associated with Change requests  Performance Analytics – Content Pack – Application Portfolio Management and Problem Management [com.snc.pa.apm.problem] : To access performance analytics metrics of business applications associated with Problem Management  Note that without a Premium Performance Analytics license, you cannot create new indicators or collect data older than 180 days The following premium plugins are available:  Performance Analytics Premium for APM [com.snc.pa.premium.apm]  Performance Analytics Premium for Financial Management [com.snc.pa.premium.fm] The following other plugins are available:  Read only roles for Application Portfolio Management [com.snc.apm_read_roles]: provides read only roles for Application Portfolio Management  Application Portfolio Management - ATF Tests [com.snc.apm.atf]: provides ATF test cases and test suites that can be run on Application Portfolio Management  PPM Standard [com.snc.financial_planning_pmo]: to activate an integrated set of applications for project portfolio management and IT software development  Financial Management For APM (com.snc.financial_management_for_apm)

It Leadership / enterprise architest: sn_apm.apm_analyst APM admin: sn_apm.apm_admin Application owner: sn_apm.apm_user The sn_apm.apm_user role is required to access the Application Landscape dashboard.

Application scoring

Application scores are calculated from different indicators based on different frequencies.

The Capability Map is a pictorial representation of the capability based planning with capabilities shown in a hierarchy. The hierarchical structure helps you to easily drill down to the lowest level to identify

major and minor gaps. With this map, you get a complete view of all the capabilities, the applications associated to each of the capabilities, and the indicator scores of each business application in association with the capability.

Create a Business Capability

1. Navigate to the Capability Map 2. Select Manage Capability Hierarchy 3. Populate the name, description, and parent 4. Select Submit

Now that the business capabilities are populated, the team analyzes the capability map and realizes that they currently do not have a capability to automate inventory orders. Cora uses the demand application where she can request a new business capability. This is another example of where APM integrates with the Project Portfolio Management Application in ServiceNow.

Demand Actions represent the different strategic goals for a business application. They are categorized by Invest, Replace, and Retire. These values are stored in the apm_idea_action table and are configurable.

What are the different types of sources used in indicator scores? Select all that apply. Assessments, Custom Scripts ,Query Conditions,Performance Analytics

The Leaf Node is the lowest level in the business capability hierarchy. The Capability Hierarchy supports up to six levels of capabilities in its series. The Application 360 and the Analyze dashboards are configurable dashboards that provide a decision-making approach to Application Portfolio Management.

It is not recommended to use the CMDB relationship editor to associate a business application to an information object because it will not allow you to capture the create, read, update, delete (CRUD) attribute values.

What are the segments of the Business Application Costing model? IT Shared Services, BA and Business unit

As noted in the CSDM, a business application is related to an application service and an application service is associated to a software model....