Work in a Team - 13 April - The SIT40516 Certificate IV in Commercial Cookery requires the successful completion PDF

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The SIT40516 Certificate IV in Commercial Cookery requires the successful completion of Thirty-three (33) units including twenty-six (26) core units and seven (7) elective units. Units have been selected in accordance with the packaging rules and are relevant to the work outcome, local industry requ...

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13 APRIL ASSIGNMENT SAMPLE OF HOW TO WRITE AN ANSWER QUES 1. WHAT IS MISE EN PLACE ( 21 MARCH ) ANS : Mise en place is a French term for preparing everything in advance before starting service. It includes collecting and preparing raw ingredients, collecting required tools and utensils , and collecting all types of support material such as cling film etc. POINTS TO REMEMBER Questions have to be written in capital letters with red or green ink pen with question numbers It is important to write date of assignment in front of each question Answers to be written with blue or black colour pens All answers to be written completely with proper explanation. Short answers not allowed. Any answers written in shortcuts will be considered incomplete Assignment should be sent latest by 7 pm . Any person failing to send assignments will do the same assignment 5 times. Assignment submitted after 7 pm will not be considered and same assignment needs to be done 2 times more as IO. Make sure to be serious. Don’t just copy and write. Take it as an opportunity to revise all the course. No excuse will be given . Only if you are quarantined for symptoms of corona virus, it will be considered a valid excuse ( Acceptable with quarantine certificate ) You need to make a new register for writing these assignments ? Registers will be submitted on date of college joining. Loose papers are not allowed. Assignments need to be scanned using the suitable applications provided and sent to college ID.

Work in a Team – 13 april 1. 2. 3. 4. 5. 6. 7. 8. 9.

What are the four main interpersonal skills you should practice at your workplace? What is the important characteristics hospitality and tourism employees should possess? Explain about the importance of personal appearance in the hospitality industry. Explain about the importance of good communication in the hospitality industry. What is social interaction? Explain its importance when dealing with people. What is team work in hospitality industry? What does the effective communication methods include? Explain step by step. Communicate in two way process- Explain. How can you speak effectively? What are the strategies to be followed to make the communication effective? 10. Write down a few lines about speech and voice in communication. 11. What are the different elements of speech? Explain. 12. List down the various simple exercises to be practiced improve your speech and your tone of voice. 13. Write a few lines about written communication. What points should generally written communication should include? 14. What is interpreting the message? 15. Explain various tips to be followed for the correct telephone answering and usage. 16. What are the points to be followed when taking telephone messages? 17. What does non-verbal communication include? Explain. 18. What are the various problems associated with communication? 19. Explain how to overcome various communication barriers. 20. What is personal presentation? What does personal presentation generally includes? 21. Explain the important tips to be followed for a proper grooming. 22. Explain how our ‘speech’ should be when we are communicating with others at work place. 23. Write about the various etiquettes and good manners which are essential in the hospitality business. 24. Explain how our uniform should be in the hospitality business. 25. What are the points to be remembered when dealing with guests of customers? 26. List some of the common requirements customers may be looking for. 27. What does the business people will be looking for at your hospitality business? 28. What does the following group of people will be looking for at your business:Old people Young people Tourist Newlyweds Family 29. What is the importance of high quality service? 30. Explain how good service should be.

31. What are the benefits of high quality delivery of service for the following people:

a. Employee benefits b. Employer benefits c. Customers benefits 32. Explain how selling of services should be in the hospitality business. 33. List down some of the tips where to get the right information which will help in the effective selling of services. 34. Explain how you will deal with customer complaints. 35. What are the steps to be followed when faced with a customer complaint either face to face or over the telephone? 36. Explain the importance of team work? What is the element of good team work? 37. Explain the important of co- operation in a team. 38. Explain how to develop trust in a team. 39. What are the important points team members should remember when working in a team? 40. Explain about the goal and targets for a team to achieve and how they can be achieved? 41. Explain how to deal with conflict situation with in the team. 42. Explain the importance understanding the cultural awareness and diversity of the customer (staff) colleagues too....