Writting skills PDF

Preview

Summary

Herramientas para hacer un buen writting. Incluye frases, ejemplos, explicaciones... ...

Description

All letters/emails should include the following:  An appropriate greeting (Dear John, Dear Sir, etc) followed by an introduction with your opening remarks (How are you, etc) and your reason for writing (I thought I would write and tell you about my holidays, etc).  A main body, which contains the information requested by the rubric.  A conclusion where you can summarise the main points and/or make reference to future action. You should include your closing remarks (Write back soon, etc), followed by an appropriate ending (Yours faithfully (formal), Your sincerely (informal), John Smith, etc). Informal style  Short forms (I'm, you’re, we’ll, it’s…)  Simple, colloquial vocabulary (really great, fun, you’d better, etc).  Use of the active, rather than the passive voice (“we should do something” instead of “something should be done”).  Informal beginnings and endings (Hi, Dear Ben, How are you doing?, I’d better run, I’ll see you on Saturday, etc). Useful phrases for the opening  How are you? / How have the family been? / I hope you are well.  Thank you / Many thanks for your (recent/last) letter / postcard.  It was good / nice / great to hear from you again.  I was so surprised to hear that...  I’m sorry I haven’t written / haven't been in touch for such a long time.  It’s ages since I’ve heard from you. I hope you're well / you and your family are well.  How are things? / How are you? / How’s it going? Referring to news  Great news about …  Glad to hear that …  Sorry to hear about … Giving news  Listen, did I tell you about…? You’ll never believe what …  Oh, and another thing … This is just to let you know that …  I thought you might be interested to hear about / know that …  By the way, have you heard about / did you know that…? Giving advice For giving advice:  Why not…?  Why don’t you…?  Maybe you could…  How about…?  I’m sure you will enjoy… (doing something).  If you like, we can…  Don’t forget to…  You should…  It would be a good idea to/if…

    

Have you thought about/considered…? If I were you, I would… I think the best thing you would be to/if… One/Another suggestion is to… The best advice I can give you is to…

For showing the result:  This will/would mean that…  Then, / That way, …  If you do this, …  By doing this, …  The result of this would be … e.g. Why not phone Mary and tell her how you feel? That way, at least you will be dealing with the problem. Opening/Closing Remarks When writing an informal letter/email you can use:  Opening remarks a) A thank you to the person for their last letter/email. b) Questions/wishes about recent events, the person’s health, comments about their news, etc. c) An apology for the delay in writing/replying. d) The reason why you are writing. 

Closing remarks a) The reason why you must end the letter/email. b) Greetings to the person’s family/friends. c) Wishes/a promise (to write again soon). d) A request to the person to reply soon/an invitation to visit, etc.

Formal style  Long forms (I am, you are, it is, we will, etc).  More sophisticated vocabulary (remarkable, very enjoyable, I would advise you to… etc).  Use of the passive, rather than the active voice (something should be done).  Formal beginnings and endings (Dear Sir/Madam, Dear Mr Jenkins, Dear Mrs Bosch, I look forward to hearing from you, Yours faithfully, Yours sincerely etc). Transactional letters/emails are usually written in response to some written information (an advertisement, a letter, an invitation, a note, etc) as well as visual prompts (a map, a diagram, etc).  Letters/emails should start with an appropriate greeting (Dear Sir, Dear Mrs Brown, etc), followed by an introduction, which gives the opening remarks and the reason for writing.  The main body is divided into separate paragraphs, which each deal with a separate topic. Ideas should be linked with appropriate linking words and phrases.

The conclusion summarises the points in the main body and/or makes reference to future action, and includes closing remarks followed by an appropriate ending (Yours sincerely, + your full name). It is important to include all the factual information given in the rubric using our won words, and to use a style (informal, semi-formal or formal) that is appropriate to the target reader. 

Requesting Information-Indirect Questions  I’m writing to ask for your help  I wonder if / I was wondering if you could help me / do me a favour.  I’d be very / really / terribly grateful if you could …

Apologising  I am very sorry for what happened. It was unacceptable and will never happen again.  Again, I am very sorry for the inconvenience. Please contact customer support for any further concerns you might have – our customer service agents are always very happy to help.  I’m sorry for – “I’m sorry for not having replied sooner“  I do apologise for…  I sincerely apologise for…  I would like to apologise for…

A Letter/Email of Complaint  Firstly/In the first place  First of all

              

My first complaint is The first problem is The first thing I would like to draw your attention to is My first concern is Secondly/In the second place Not only…but also Moreover In addition to this ...was also unacceptable I propose that you replace the item therefore suggest that I be given a full refund. I would be grateful if my money was refunded. I would be appreciative if you could give me a full money back. I would be thankful if you could give me a full refund. I look forward to receiving a replacement I look forward to receiving your explanation...