2021-HRMN467 Global Human Resource Management Case Study 1 PDF

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2021-HRMN467 Global Human Resource Management Case Study 1...

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Running Head: CASE STUDY 1: FIT 4 LIFE

Case Study 1: Fit 4 Life

University of Maryland Global Campus

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CASE STUDY 1

Job Title: General Manager Reports to: District Manager, Director of Operations, CEO Job purpose The General Manager (GM) position is a high-profile leadership position that is responsible for providing world-class customer service and the club’s overall direction, coordination, operation, and success. This person is responsible for achieving club objectives by developing a quality environment, meeting or exceeding financial projections, overseeing ancillary sales and meeting or exceeding new membership and retention goals. The GM will oversee that all departments and associated managers are aligning with Fit 4 Life expectations and goals. The GM is also responsible for helping establish company policy and implementing these policies to protect the brand and values of the club and its members. Duties and responsibilities Administrative/Management Duties: ● Cultivate and lead a positive, team-centered work environment that delivers on company goals ● Manage budget to maximize profits, overseeing the payroll and department expenditures ● Monitor the hiring, training and scheduling of all gym level staff ● Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms Department Operations: ● Create staff schedules that guarantee there is appropriate coverage by the fitness team ● Administration and processing of all semi-monthly online timesheet and employee payroll. ● Directly supervise/lead all department team leaders and membership counselors Operational Duties: ● Maintain a welcoming atmosphere for all members, prospective members, and guests and ensuring staff follows superior customer service guidelines ● Provide and maintain the highest level of customer service in a high-volume retail environment through personal actions and development of the staff ● Provide effective decision-making regarding customer service issues ● Ensure the club meets standards for cleanliness, maintenance, safety, and security Qualifications ● Possess high-level management skills and sales leadership ● Superior customer service skills, preferably in the fitness industry ● Strong verbal and written communication skills required ● Strong computer skills required with knowledge of MS office programs (Excel, Word) ● Ability to work and function in a team environment ● Strong work ethic, integrity, and professional demeanor ● AED/CPR/First Aid Certification required ● High school diploma/GED equivalent required ● Must be 18 years of age or older Working conditions ● 10 Hour shift ● Mondays to Fridays ● Weekends and some holidays required Physical requirements ● Must be able to occasionally lift up to 50lbs ● Continuous standing and walking during shift

CASE STUDY 1...