3 6 May 2019, questions and answers PDF

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Chapter 3 Ethics and Social ResponsibilityMULTICHOICE1. What is ethics as it relates to workplace behaviour?(A) Ethics is behaving in a way that makes actions easier than acting unethically.(B) choices about how to behave is the mindset employees must have to eliminate risks of misconduct when makin...

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Chapter 3 Ethics and Social Responsibility MULTICHOICE 1. What is ethics as it relates to workplace behaviour? (A) Ethics is behaving in a way that makes actions easier than acting unethically.

(B) Ethics is the mindset employees must have to eliminate risks of misconduct when maki

choices about how to behave. (C) Ethics is the unseen rules that guide the behaviour of employees.

(D) Ethics is the set of moral principles or values that defines right and wrong for a person

or group. Answer : (D)

2. According to Sharon Allen, Chairman of Deloitte LLP, what kinds of leaders do people

want to work for? (A) leaders who have similar experiences (B) leaders who are easygoing (C) leaders they can trust (D) leaders who are charismatic Answer : (C)

3. Why did a group of Canadian companies release an International Code of Ethics in 199 (A) to help lobby the federal government to create ethical legislation in Canada

(B) to provide a general guideline for acceptable standards of conduct when doing busines

at home and in other countries (C) to encourage investment in Canadian companies by foreigners (D) to stop the white-collar fraud that was becoming uncontrollable in Canadian

corporations Answer : (B)

4. A dissatisfied employee purposely puts less oil in a machine used in manufacturing products to increase the risk of the machine failing. Which activity is this employee engage in?

(A) production deviance (B) employee deviance (C) property deviance (D) operational deviance Answer : (C)

5. An employee who feels he is being underpaid steals company merchandise to sell for hi

own profit. What act is this employee engaged in? (A) inventory shrinkage (B) production deviance (C) property deviance (D) employee shrinkage Answer : (D)

6. A disgruntled employee who feels he is being underpaid purposely works slowly when h

supervisor is not present and often arrives late for work and leaves early. What kind of behaviour is this employee engaged in? (A) production deviance (B) employee shrinkage (C) product shrinkage (D) property deviance Answer : (A)

7. A female employee was passed over for a promotion that was awarded to a new and

younger male employee. Disgruntled, the older female employee gives the younger employee who got the job false information, thereby making his work more difficult. What behaviour is the older female employee engaged in? (A) production deviance (B) employee shrinkage

(C) political deviance (D) personal aggression

Answer : (C)

8. A new employee is encouraged to cooperate in a scheme to cheat on worker time cards

The employee refuses to cooperate, and two colleagues verbally threaten him with physica harm if he does not comply. In what behaviour are the employees who threatened their colleague engaged? (A) employee shrinkage (B) personal aggression (C) political deviance (D) personal deviance Answer : (B)

9. What issues are covered by the International Code of Ethics for Canadian business

principals?

(A) minimum wage, overseas outsourcing, full disclosure, environmental protection, human

rights (B) equality in pay, business conduct, full disclosure, minimum wage, child labour (C) community participation, environmental protection, human rights, business conduct,

employee rights (D) child labour, community participation, equality in pay, overseas outsourcing, internal

training Answer : (C)

10. When addressing certain issues, managers who are more aware of the large impact

their decisions will have on others are more likely to worry about doing the right thing. Which type of issue does this situation best describe? (A) social consensus (B) ethical intensity (C) temporal immediacy (D) proximity of effect

Answer : (B)

11. Which term is used to describe the degree of concern people have about activities tha

question moral standards? (A) ethical intensity (B) social consensus (C) temporal immediacy (D) magnitude of consequences Answer : (A)

12. Which of the following factors contributes to ethical intensity? (A) temporal immediacy (B) probability of efficiency (C) proximity of behaviour (D) social commitment Answer : (A)

13. On which of the following does ethical intensity partly depend? (A) magnitude of dilemma (B) social acceptance (C) intent of the manager (D) temporal immediacy Answer : (D)

14. A plant worker is unhappy with his performance review. He considers purposely spillin

a hazardous chemical to cause an evacuation of the plant. He decides against this, howeve A spill could put many of his fellow workers at risk of injury from inhaling the chemical's fumes or evacuating. Which of the following influenced this worker's ethical decision making? (A) magnitude of consequences (B) enormity of influence

(C) location immediacy (D) probability of response

Answer : (A)

15. A company's accounting clerk realizes that an error has been made-the period's incom

is overstated. The clerk will soon be leaving for another job and knows that the error will not be found for several months after she has gone. To avoid having to work longer to fix t error, she decides she won't say anything. Which of the following factors affected the intensity of the clerk's decision? (A) resource consequences (B) magnitude of influence (C) temporal immediacy (D) probability of response Answer : (C)

16. Why would the intentional tampering of a car's brake line have greater ethical intensit

than driving 10 km/h over the speed limit? (A) social consensus (B) magnitude of consequences (C) temporal immediacy (D) probability of effect Answer : (D)

17. Which of the following is strong when a decision has large, certain, immediate

consequences, and when we are physically or psychologically close to those affected by it? (A) ethical variance (B) ethical involvement level (C) ethical compliance (D) ethical intensity Answer : (D)

18. Shell Oil Company's plan to sink Brent Spar, an abandoned offshore oil-storage buoy,

had a massive effect on employee motivation and recruitment. The number of qualified people applying for jobs at Shell plummeted, and many employees looked for positions in other companies. The plan caused much greater harm than Shell's managers had ever

imagined it would. Which of the following was much greater than predicted? (A) synergistic effect (B) impact proximity (C) concentration of synergy (D) magnitude of consequences Answer : (D)

19. What are the three levels of moral development identified by Kohlberg? (A) amoral, moral, and post-moral (B) preconventional, conventional, and postconventional (C) introductory, growth, and maturity (D) individual, organizational, and industry-wide Answer : (B)

20. Every day before he leaves work, Doug takes a headset, stapler, or other company item

and puts it in his lunch box to bring home. Doug sees nothing wrong with his behaviour since he feels inadequately paid. What level of moral development is Doug operating at? (A) conventional (B) legally mandated (C) preconventional (D) postconventional Answer : (C)

21. According to Kohlberg's model, which level of moral development are people at when

they make decisions based on selfish reasons? (A) the amoral level (B) the preconventional level (C) the conventional level

(D) the postconventional level

Answer : (B)

22. According to Kohlberg's model, which level of moral development are people at when

they make decisions that conform to societal expectations? (A) the unconventional level (B) the preconventional level (C) the conventional level (D) the postconventional level Answer : (C)

23. According to Kohlberg's model, which level of moral development are people at when

they always use internalized ethical principles to solve ethical dilemmas? (A) the amoral level (B) the preconventional level (C) the unconventional level (D) the postconventional level Answer : (D)

24. What should managers do to encourage more ethical decision making in an

organization? (A) They should carefully select and hire new employees. (B) They should let the employees be the ethical leaders in the company. (C) They should forgive employees that steal inventory. (D) They should promote based on gender. Answer : (A)

25. What written test estimates honesty by directly asking job applicants what they think

feel about theft or about punishment of unethical behaviours? (A) situational-based integrity test

(B) personality-based integrity test

(C) behavioural integrity test (D) overt integrity test Answer : (D)

26. For what purpose can managers use integrity tests? (A) to select and hire ethical employees (B) to force the use of the principle of distributive justice when dealing with customers (C) to determine which principle of ethical decision making is most appropriate to a

situation (D) to assess the ethical intensity of an issue Answer : (A)

27. Which type of integrity test indirectly estimates honesty by measuring psychological

traits? (A) overt (B) psychographic-based (C) covert (D) personality-based Answer : (D)

28. What can employees and persons outside of the company easily attain with the click o

mouse to read about Johnson & Johnson's beliefs about moral behaviour and activity? (A) Johnson & Johnson's overt statement of integrity (B) Johnson & Johnson's vision for the future (C) Johnson & Johnson's mission statement of principle (D) Johnson & Johnson's specific ethical business practices Answer : (D)

29. What information source should employees of Canadian Tire consult if they are unsure

of how to respond to an invitation to a business function?

(A) standards and procedures specific to the retail industry (B) the company's business code of ethics (C) the company's mission statement (D) someone in the company's publicity department Answer : (B)

30. Which of the following is an objective of ethics training? (A) reducing costs (B) pushing ethics training throughout the entire organization (C) improving negotiations with suppliers (D) encouraging customers to purchase more from the company Answer : (B)

31. Which of the following is the least important factor in the creation of an ethical

business climate? (A) personal examples set by company management (B) official approval of the company's ethics code by government regulators (C) fair but consistent punishment of violators (D) a system that encourages whistle blowers to report potential ethics violations Answer : (B)

32. What is the last step in the basic model of ethical decision making? (A) monitor the results (B) determine benchmarks (C) act (D) make a choice Answer : (C)

33. What is the next step in the basic model of ethical decision making after the problem i

identified? (A) diagnose the situation (B) identify the constituents (C) determine alternative solutions (D) analyze the options Answer : (B)

34. A company's chief financial officer was found guilty of extorting large sums of corpora

funds and depositing them into an offshore bank account. The officer had been arrested after a financial manager uncovered suspicious financial records. Which of the following best describes the financial manager? (A) whistle blower (B) ethical ombudsman (C) covert manager (D) covert stakeholder Answer : (A)

35. Ted Cooper, an engineer with the City of Ottawa, was terminated in May 2013 due to

email he sent to his supervisor, in which he threatened to involve the Auditor-General. His union sought arbitration over the issue. What issue does the arbitration point to? (A) the importance of discretionary responsibility (B) a problem with too-specific codes of ethics (C) one of the problems of being a whistle blower (D) the creation of a sustainable ethical climate Answer : (C)

36. How many steps are there in the basic model of ethical decision making? (A) six steps (B) five steps

(C) four steps

Answer : (B)

22. According to Kohlberg's model, which level o

they make decisions that conform to societal expe (A) the unconventional level (B) the preconventional level

(B) the preconventional level (C) the conventional level (D) the postconventional level Answer : (C)

23. According to Kohlberg's model, which level o

they always use internalized ethical principles to (A) the amoral level (B) the preconventional level (C) the unconventional level (D) the postconventional level Answer : (D)

24. What should managers do to encourage more

organization?

(A) They should carefully select and hire new emp

(B) They should let the employees be the ethical le

(C) They should forgive employees that steal inven

(D) They should promote based on gender. Answer : (A)

25. What written test estimates honesty by direc

feel about theft or about punishment of unethical (A) situational-based integrity test (B) personality-based integrity test

(C) behavioural integrity test (D) overt integrity test Answer : (D)

26. For what purpose can managers use integrity (A) to select and hire ethical employees

(B) to force the use of the principle of distributive

(C) to determine which principle of ethical decisio

situation (D) to assess the ethical intensity of an issue Answer : (A)

27. Which type of integrity test indirectly estimat

traits? (A) overt

(B) psychographic-based (C) covert (D) personality-based Answer : (D)

28. What can employees and persons outside of t

mouse to read about Johnson & Johnson's beliefs

(A) Johnson & Johnson's overt statement of integr (B) Johnson & Johnson's vision for the future

(C) Johnson & Johnson's mission statement of prin (D) Johnson & Johnson's specific ethical business Answer : (D)

29. What information source should employees o

of how to respond to an invitation to a business fu

(A) standards and procedures specific to the retai (B) the company's business code of ethics (C) the company's mission statement

(D) someone in the company's publicity departme Answer : (B)

30. Which of the following is an objective of ethic

(A) reducing costs (B) pushing ethics training throughout the entire (C) improving negotiations with suppliers

(D) encouraging customers to purchase more from Answer : (B)

31. Which of the following is the least important

business climate?

(A) personal examples set by company manageme (B) official approval of the company's ethics code (C) fair but consistent punishment of violators

(D) a system that encourages whistle blowers to r Answer : (B)

32. What is the last step in the basic model of eth (A) monitor the results (B) determine benchmarks

(C) act (D) make a choice Answer : (C)

33. What is the next step in the basic model of et

identified? (A) diagnose the situation (B) identify the constituents (C) determine alternative solutions (D) analyze the options Answer : (B)

34. A company's chief financial officer was found

funds and depositing them into an offshore bank a after a financial manager uncovered suspicious fi best describes the financial manager? (A) whistle blower (B) ethical ombudsman (C) covert manager (D) covert stakeholder Answer : (A)

35. Ted Cooper, an engineer with the City of Otta

email he sent to his supervisor, in which he threa union sought arbitration over the issue. What issu (A) the importance of discretionary responsibility (B) a problem with too-specific codes of ethics (C) one of the problems of being a whistle blower (D) the creation of a sustainable ethical climate Answer : (C)

36. How many steps are there in the basic model (A) six steps (B) five steps (C) four steps

(D) three steps Answer : (A)

37. In 2014, Raman Autar, an engineer with Barr

safety, and environmental practices at an Argenti shortly before a toxic solution was spilled into wa instance? (A) whistle blower (B) ethical ombudsman (C) secondary stakeholder

(D) covert stakeholder Answer : (A)

38. Why is it often difficult for an employee to as

(A) because managers have such broad spans of m

(B) because the employee is often the one punishe (C) because the organization is decentralized (D) because the employee needs empowerment Answer : (B)

39. What discourages most people from becomin (A) lack of company action on their complaints

(B) retaliation from supervisors and fellow worker

(C) causing trouble for friends who are acting une (D) the risk of losing their jobs Answer : (A)

Historically, which type of responsibility mea

40. Historically, which type of responsibility mea

valued by society? (A) discretionary

(B) ethical (C) legal

(D) economic Answer : (D)

41. What is social responsibility?

(A) a business's obligation to pursue policies, mak

society

(B) a business tactic used to create relationship b (C) the actions the law obliges companies to take (D) a business's responsibility to its shareholders Answer : (A)

42. A company called CitiGrow is selling organic

from "microplots" around Winnipeg. Prior to CitiG they were empty lots. What did CitiGrow exercise (A) equitable responsibility (B) fiscal responsibility (C) organizational responsibility (D) social responsibility

Answer : (D)

43. In an article about WestJet, the company's CE

communities and grow sustainably. The CEO wan of the following? (A) social consensus (B) social munificence (C) social responsibility (D) social respect Answer : (C)

they shared the public's "concern" for water sustainability. Which kind of strategy did Nestlé use to respond to its social responsibility problems? (A) reactive strategy (B) prospective strategy (C) proactive strategy (D) accommodative strategy Answer : (A)

73. A Canadian metals broker advertises "95 percent of orders shipped from stock" even

though the company has no warehouses and no inventory. When questioned about the falseness of the ad, the broker responded, "We do ship 95 percent of our orders from stock but from suppliers' stocks, not ours." Which type of strategy did the broker use to respond to the ethical question? (A) reactive (B) offensive (C) accommodative (D) proactive Answer : (A)

74. Gas prices in Belleville and Kingston, ON were allegedly fixed in an anti-competitive

manner during 2007, and a settlement, admitting no wrong-doing, was reached with Pione Energy, Canadian Tire, Mr. Gas and Sunoco. Which type of strategy did the four firms implement? (A) offensive (B) reactive (C) proactive (D) accommodative Answer : (B)

75. Which of the following social responsiveness strategies could be considered a public

relations approach? (A) reactive

(B) defensive (C) communicative (D) proactive Answer : (B)

76. Which type of strategy is a company implementing if it chooses to acc...