5-1 Final Project- Resubmission PDF

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5-1 Final Project Milestone Two: Technology Solutions and Recommendations...

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5.1 Final Project Milestone Two Technology Solutions and Recommendations – RESUBMISSION

Technology Solutions The brick-and-mortar business request assistance in obtaining the best technology solutions to assist them in meeting key requirements. Integrating of online shopping, inventory, shipping, and customer service. They also require online payment processing capabilities. My focus will be on Wireless, Mobile Computing, M-commerce, and Cloud Computing. The principal initiative is to integrate the technologies into the Brick-and-Mortar to achieve future sustainability as a conclusion. Combining both would guaranteed optimal results. Technology One: Wireless, Mobile Computing, and Mobile Commerce Majority of the world is dependent upon their mobile devices. People spend endless hours on their mobile phones, laptops, etc. They use it for social purposes, business purposes, and shopping purposes. This market allows customers to access the company and in return provides the company insight as to what their customers want. Majority of businesses are beginning to understand the importance in the participation of online marketing. This Technology enables online browsing, sales and financial transactions to be completed via the business website. The ability to collaborate between staff and customers both internally/externally is quicker and made possible due to wireless, mobile computing. Creating the ability to manage customer contacts by utilizing mobile computing is cost effective measure, better decision making in real time. Wireless, mobile computing and mobile commerce provides the ability to complete the following transactions: processing payments, keeping inventory, ability to track and verify sales and delivery. Also, allows the management of customer contacts and their feedbacks. Overall wireless, mobile computing and mobile commerce will meet the requirements to improve and expand the business.

5.1 Final Project Milestone Two Technology Solutions and Recommendations – RESUBMISSION

Technology Two: Cloud Computing Cloud computing reduces IT costs by not requiring the business to procure and maintain additional equipment. No need to employ costly IT teams to handle your cloud for the this service is included by your cloud provider. Data security is absolutely necessary to a retail merchant. It could me life or death for a business owner. Cloud storage offers advanced security features that guarantee the data integrity. With 24/7 access via any devices of ones choice as long as the internet is accessible. Data integrity, in a very big concern for businesses. Storing data in a cloud guarantees the data is always available even if your phone or laptop has been demolished. This capability also allows collaboration, and increased flexibility. There are few disadvantages by adopting the cloud. GlobalDots reported that cloud computing was at 92 percent, up an entire 89 percent from 2017. They’re prediction is that this trend will continue through 2020 (GlobalDots, 2018.) Technology Solution It will be recommended that both technology solutions are fit for meeting the requirements of the brick-and-mortar company. Together they fulfill the requirements of the technology they requested and require to ensure future growth. I.

Recommended technologies will increase store efficiency and performance. Faster processing of data, easier retrieval of information, and quicker production. Ability to analyze your employees and customers and make decisions in real time that effect the efficiency of your business.

II.

These technologies will improve your customer service by enabling you to

5.1 Final Project Milestone Two Technology Solutions and Recommendations – RESUBMISSION

produce a pleasant experience, and seamless transaction. effective payment systems, and easy to use website increase the likelihood of a return customer. Technologica l Requirement Integrate Online Shopping

Manage inventory And shipping

Provide Order status checking and online payment processing

Facilitate collaboration internally and externally

Big Data and Knowledge management

5

4

5

2

2

4

Wireless, mobile computing

5

4

5

5

5

Social computing

5

4

0

4

Cloud computing

5

4

5

Business Intelligence

5

4

Intelligence systems

5

4

Possible Technology Solutions

Reports

Manage Brick and mortar process

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Overall Benefits of this technology

5

27

Identifies important information that can improve quality of decision makers. Ability to identify causes of failures and problems in real time.

5

5

34

Location flexibility, customers can access business at any time, saves time, enhances productivity, and easy research.

3

5

5

27

Allows easier connection with the business and promotes business through accessibility.

5

5

4

5

38

Cloud computing uses the internet. Regardless of location all employees have access to the same information.

1

5

3

4

4

27

Able to analyze date and produce reports.

1

5

3

2

2

22

Ability to track sales, customers, ability analyze shopping habits.

Manage Customer contacts...