6 - Dubai Municipality - DM CIO Conference Draft v1 4 PDF

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Innovation @ DM A brief about SOA in DM

Abdul Hakim Malik Director – Information Technology Department, Dubai Municipality

18 November, 2006

e-Government Awards

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e-Government Department Excellence Award

United Nations e-Government

UAE Award for Portal’s Content

Middle East Technology Award

Portal Best Middle East Web Content

Arab Pan Award for Best Portal

www.dm.gov.ae

Topics Overview

 Introduction to Dubai Municipali  Fact sheet  SOA – Definition  SOA @ DM – Why?  SOA @ DM – Phase 1  Lessons learnt

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Introduction to Dubai Municipality

 Dubai Municipality is one of the largest government organizations in Dubai in terms of the number of people it employs, the volume of services it provides to the public and the projects it carries out  Dubai Municipality is the major driving force behind the development process of Dubai City as a whole

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Introduction to Dubai Municipality

 Dubai Municipality was established in the 1940s with total staff strength of 3  Today, it is a large government organization with: - more than 10,000 employees - more than 100 sites - more than 25 departments

 In short, the Municipality's growth reflects the growth of Dubai in general

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About IT in DM

   

Our vision. The Information Technology Department (ITD) was established in 1985 The ITD started with 2 employees and now has more than 170 employees There are 4 sections: -

E-Government Operations and Network Services Systems Development Office Automation.

 ITD has developed: - more than 100 backend applications - more than 400 e-services

 ITD has more than: - 90 Servers - About 3700 PCs

 Different platforms are running in our data center like Windows, Sun Solaris and Linux is on the way

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e-Government Objectives

Dubai Municipality’s e-Government initiative is based on the vision of HH Sheikh Mohammed Bin Rashid Al Maktoum

“Use e-Government solutions as the primary delivery channel to provide a single, easy, integrated, and reliable means of access to Municipal information and services.”

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Directory of Services  Public Health

(Medical and Veterinary certificates)

 Hospitality

(Hotels, Motels, Restaurants)

 Financial

(Online Billing Payment System)

 Planning

(Demarcation, Zoning etc.)

 No Objection Certificates (NOCs for different services)

 Engineering

(Blocks, Materials, Calibration etc.)

 Environment

(Hazardous and Non-hazardous materials)

 Contracts

(Tendering & Purchasing)

 Advertisement (Permits)

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Fact Sheet

Integration - Dubai Police - Dubai Ports Authority - Dubai Naturalization and Residency Department - Etisalat - DEWA – Electric & Water Authority

Language Support - Bi-Lingual Support (Arabic & English) - Multi-lingual in planning - 133 nationalities resident of Dubai

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Fact Sheet As of Oct 2006  Number of e-services - more than 515  Total Online Transactions - 2,426,884  Total Amount Paid Online - DHS 34,831,112  Registered Companies - 8,387  Registered Business Users - 21,843  Average number of weekly transactions is about 60,000  Customer visits have been reduced by 70% and in some cases by 100%

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SOA - Definition A service-oriented architecture is an architectura framework and approach that takes everyday business applications and breaks them down into individual business functions called services

A Service-Oriented Architecture (SOA) - is a business-oriented framework for application development that:  Maps business processes to coarse-grained software “services”  Facilitates integration of these loosely-coupled services into platform-independent applications  Is based on open standards

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SOA @ DM – Why?  We want to make changes to our applications fast.  We want to make changes at minimal cost.  We want to develop systems which are secure.  We want to deliver services to our internal and external clients fast.  We to easy integration between applications.  We want an architecture which based on open standards.  To manage a huge volume of data  To enable new ways of doing business

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SOA @ DM – Vision

DM’s DM’s SOA SOA Vision: Vision: To To enable enable DM DM to to be be the the leading leading government government organisation organisation to to provide provide services services using using flexible flexible architecture architecture to to meet meet business business and and IT IT requirements requirements in in the the most most efficient efficient way way

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SOA Value Proposition for DM  Increase effectiveness - Create new routes to citizens - Create new value from existing systems - Align execution with IT strategy

 Integrate across the organization - Collaborate with historically separate systems - Facilitate department restructuring - Connect over physical and technical barriers

 Drive down operational cost -

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Eliminate duplication and overlap Build once and leverage Share, don’t rebuild Improve reaction time to change

 Provide a flexible business model - React to changes more quickly - Support a flexible business model

 Reduce cycle times and cost for external business partners - Move from manual to automated transactions - Facilitate flexible dealings with business partners

 Reduce risk and exposure - Improve visibility into business operations - Create abstraction and service contracts for process alignment

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SOA @ DM – Phase 1  IBM selected to implement Phase 1 of SOA after a lengthy and competitive RFP process  Establish a SOA - Center of Excellence (CoE)  Start the transformation into SOA  Highly available Hardware and Software platform setup at 2 sites – DM Data Center and E-Hosting DataFort (DIC)  New Portal based on SOA  Monitor based on stringent SLAs

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SOA @ Work - IT Benefits for DM  More structured/efficient code  More visible monitoring based on services  Decrease development and deployment cycle times  Reduce complexity and maintenance costs with shareable services  Robust & Scalable IT Infrastructure  High availability – 2 sites

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SOA @ Work - Business Benefits for DM  Establish clear business requirements using formal models for services  Establishment of SLAs  Ability to quickly rearrange business processes to respond to changes in the local laws/regulations  Ability to integrate with other departments  Improve customer service  High quality of service

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Lessons Learnt  Get support from higher management first.  Do not invest on SOA if your organization is small with few applications.  IT staff and business must work together closely.  Get SOA from vendors who have good experience and implementations not good products only.  Drive your projects from customers.

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Thank You! 19

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