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The Imperial College of Australia SITXWHS004-ESTABLISH AND MAINTAIN A WORK HEALTH AND SAFETY SYSTEM PROJECT D Learner assessment guide and evidence Assessment Instructions  You are to provide answers to each of the questions in a separate document using MS Word or similar word processing tools. Your document should be professionally formatted with question retyped and answered,  Re-assessment: If you do not achieve the required standard, you will be given the opportunity to be re-assessed by our Assessor. Arrangements will be made on an individual basis. If you are deemed to be NS (Not Satisfactory) , your assessor will either ask specific questions orally and record them with you using the supplementary evidence sheet or you will be asked to resubmit your responses in full. This assessment requires you to do the following.  Establish and maintain a framework for health, safety and security.  Establish and maintain consultative arrangements for the management of health, safety and security.  Establish and maintain practices for identifying hazards, and assessing and controlling risks.  Evaluate organisational health, safety and security system. You are required to do the following.  Complete Tasks 1 – 9. You may complete these tasks in relation to your own workplace, or use the Kingfisher Convention Centre and Warblers Café and the information provide below. BACKGROUND INFORMATION The Kingfisher Garden Centre is an organisation that sells plants and gardening products. The Kingfisher Garden Centre mission is to improve the lives of others through beautiful garden spaces. The Kingfisher Garden Centre is located in Fairfield Victoria and is set on 20 acres of beautiful parkland and gardens. The organisation also has separate businesses running: a café and convention centre. The Kingfisher Convention Centre is a centre that caters for all types of events, from weddings and birthdays to corporate conventions. It can seat up to 500 people. It is located on the same site as the Kingfisher Garden Centre.

Warblers Café opens seven days a week and is situated next to the garden centre. It caters mostly for the patrons of the garden centre and provides all day breakfast, light meals, lunch seven days per week, and light dinners on the two late trading days, Thursday and Friday.

BJSB Pty Ltd. trading as The Imperial College of Australia CRICOS ID: 02858M, RTO ID: 121966

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The Imperial College of Australia The convention centre is opposite Warblers Café and faces the open, landscaped gardens on the other side. You have recently taken over as the general manager of the Warblers Café and Convention Centre at the Kingfisher Garden Centre. You manage 150 staff members, which includes the following roles:          

Wait staff Event coordinators Chefs Sous chefs Kitchen hands Bartenders Administration staff (primarily located in the convention centre offices) Shift managers Front-of-house staff Section managers – café, convention centre

Tasks completed at the café and convention centre include:      

Food preparation Food service Organisation of convention sessions Organisation of events Food catering and service for conferences and events Administration activities related to events, e.g., greeting, registrations, decorations

You are in the process of creating policies and procedures in various areas for the Warblers Café and Convention Centre. You have noticed that some of these are out of date and have not been updated. Communication procedures The following communication procedures are used for all staff in the convention centre and the café.  Weekly team meetings  Monthly whole staff meetings  Emails  Conference calls  SharePoint (organisation intranet which is regularly updated with procedures, policies, forms and questionnaires) Documents are saved in folders on the organisation’s shared drives and all policies and procedures are placed on SharePoint. Microsoft Word, Excel and PDFs are the document file formats which are mostly used. BJSB Pty Ltd. trading as The Imperial College of Australia CRICOS ID: 02858M, RTO ID: 121966

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The Imperial College of Australia The WHS policy has not been updated since 2005. The Kingfisher Convention Centre is much busier than it was back then, as is Warblers Café. Many of the day-to-day procedures in the convention centre and café have changed, so you have decided to establish an updated framework for the health, safety and security of all visitors and employees. You have decided to create the framework in sections, as the areas of the café and convention centre are so different and have different needs. You will create a framework for one section of the organisation and use this as a model for the remaining sections. You have decided to first focus on deliveries and stock control, as this is an area that has been flagged in the incident and accident registers. The WHS policy needs to be very specific to each department as the garden centre has very different work health and safety issues compared with the convention centre and café. You have been told by some of your staff that they were not included in the last WHS policy and their feedback was not anticipated. Premises safety procedures

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 All employees access premises after hours using a security card and alarm code.  Areas around the convention centre and café are well lit.  Employees have a secure parking area.  Security guards patrol the outside until closing time to assist employees to their vehicles.  All exits and entrances must be kept clear at all times.  Visitors are moved quickly from entrance and exit points.  Lighted signage shows entrances and exits.  Air conditioning is provided to all hot areas of work, e.g., kitchen.  Extraction fans are used in hot areas, e.g., kitchen.  All employees are advised to drink water at regular intervals.  Employees wear appropriate clothing, e.g., cotton uniform or breathable fabrics.  Employees must take breaks in the air-conditioned staffroom.  All machinery and equipment needs to be used according to specified operating instructions.  Report broken, frayed and cracked electrical leads immediately to your supervisor/manager.  Before entering the workplace Park in a designated well-lit employee parking area. Look for anyone loitering in the vicinity. Check for signs of forced entry attempts. If you’re unsure that your workplace is safe, contact police immediately. Do not enter the premises. Before leaving the workplace  Advise someone that you are working late. Let them know what time you expect to be home. Take a note of anyone loitering outside the workplace. If suspicious, use alarm systems if available; otherwise contact the police.  Working alone, at night or in isolation BJSB Pty Ltd. trading as The Imperial College of Australia CRICOS ID: 02858M, RTO ID: 121966

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The Imperial College of Australia  Implement specific procedures for staff working alone, for example, establishing regular contact via phone/CB radio.  Limit one-person shifts to only extreme circumstances.  At risk staff (working late or alone) are given a monitored personal duress alarm.  Security services  A security officer patrols before opening until all employees leave the car park. Workplace harassment   All employees are trained on what behaviours constitute harassment and procedures to report these behaviours.  Any unruly/aggressive customers are escorted off the premises by security staff. There is a designated HSR for the café and convention centre (a chef and an event coordinator). Current stock control procedures Types of stock being received       

Boxes of frozen food Boxes of perishable food Boxes of beverages Linen Stationery and paper products Cleaning materials and equipment Boxes of non-perishable food

Receipt of goods from suppliers Currently all stock for Warbler’s Café and Convention Centre is delivered to the garden centre despatch area near the trades centre.

BJSB Pty Ltd. trading as The Imperial College of Australia CRICOS ID: 02858M, RTO ID: 121966

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The Imperial College of Australia Dispatch of goods to department Stock is then transported via forklift, pedestrian-operated pallet trucks or the convention centre’s delivery van to the front of the café and convention centre. It is usually dropped off just in front of the lobby. Each department is responsible for the movement of its deliveries. They will move their own supplies by lifting them manually. This task is completed by all staff on the basis of who is present when deliveries occur including:          

Wait staff Event coordinators Chefs Sous chefs Kitchen hands Bartenders Administration staff Shift managers Front-of-house staff Section managers – café, convention centre

If there is insufficient information about Kingfisher organisational or operational details to allow you to complete an assessment task to the depth of detail you wish, you may make assumptions about Kingfisher’s operations. However, you must discuss this with your assessor and gain approval prior to commencing the relevant assessment task. Any assumptions about organisational policies or procedures or operational processes which affect the responses to an assessment task must be listed at the start of your assessment.

BJSB Pty Ltd. trading as The Imperial College of Australia CRICOS ID: 02858M, RTO ID: 121966

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The Imperial College of Australia Task 1: Establish and maintain a framework for health, safety and security You may answer these questions and complete these tasks for your own workplace or for the Kingfisher Convention Centre and Warblers Café using the BACKGROUND INFORMATION provided. Question and answer Q1: What characteristics and needs of the convention centre and café(or your workplace) do you need to consider when designing a tailored WHS system? Ans-1 There are two key components in the WHS work environment program, as follows:  AS/NZS 4801:2001  AS/NZS 4804:2001 Q2: What consultative processes do you use when developing a WHS management system? Ans-2 In practice, WHS system management is strongly linked to and consulted on various system management strategies.  Establishing Health and Safety Committees  Electing Health and Safety Representatives (HSRs)  Conducting regular ‘Tool Box’ meetings  Conducting regular Staff Meetings Q3: Which staff do you include in the consultation for the convention centre and Warblers Café (or your workplace)? Ans-3 • • • •

Working staff Administrative staff Working for staff Communication staff

Q4: Explain what consultation methods you use. Include information about when you would complete each method/timelines. Ans-4 • • • • •

Staff preparing Event examiner Coach Kitchen laborers Gardeners

Q5: What information do you record for any consultation activities? How will you record this information? Ans-5 BJSB Pty Ltd. trading as The Imperial College of Australia CRICOS ID: 02858M, RTO ID: 121966

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The Imperial College of Australia • Log Book: Write down all the subtleties appropriately. • Bundle: Programming assists with recording data related with different exercises. • Informal conference - All the subtleties to deal with a potential business related movement. Q6: Identify an example for each external resource listed that you can use to assist you when developing the WHS management system? Use table template below. Financial

Human resources

Specialist external resources

To keep the work environment protected and sounded, it is important to set up top-notch framework inside the working environment. In this manner, redistributed capitals, for example, exchange credits or business fund are needed to oversee and control monetary advantages for improving the WHS framework. HR administrators need to survey and audit WHS approaches that are kept in the association. There are different divisions, for example, wellbeing and security council individuals or different individuals or delegates named to survey the WHS strategy appropriately. The Organization uses external experts / advisors to support WHS compliance requirements. These external experts / advisors will usually be used where local resources are not readily available internally or where licenses, training or specialized equipment are required.

Q7: Access your state/territory regulatory authority website. Record the legislation, standards and codes of practice you are required to refer to when designing your WHS management system. Ans-7 • To offer types of assistance, offices and exhortation to public experts in regard of the administration of cases against them or against reserves kept up or managed by them under any composed law. • compensation to laborers who endure a work related injury or ailment, or certain wards of those laborers, where the passing of a worker results from such an injury • looking after the laborers' wounds or sickness with the target of empowering a re-visitation to work • specialized retraining programs for certain harmed laborers • promotion of security measures to limit the event of wounds • The goal of workers’ pay objection. Q8: Interpret the legislation and make a complete list of things you plan to include in your WHS management system for Kingfisher Convention Centre and Warblers Cafe (or your workplace) to ensure it complies with regulatory requirements, standards and codes. Include information about hazard identification and types of hazards designated by legislation and important codes of practice and procedures for this industry. Ans-8 These generally incorporate significant data with respect to: BJSB Pty Ltd. trading as The Imperial College of Australia CRICOS ID: 02858M, RTO ID: 121966

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The Imperial College of Australia • personal defensive dress and hardware • standard and security precautionary measures • handling unsafe/risky materials and merchandise, including finishing wellbeing information sheets (SDSs) • emergency systems • standard housekeeping • hazard recognizable proof and control frameworks • manual dealing with • staff improvement and preparing programs • waste the executives X WHS faculty Danger controls can include: • policies to impact conduct; for instance, a no-lift strategy • practices to direct the utilization of hardware • design to decrease hazard; for instance, a meeting room giving physical assurance to staff • elimination of danger; for instance, eliminating parts of trees that overhang walkways • Signage to caution individuals of danger; for instance, 'wet floor' signs. Q9: Under WHS legislation, what are the employer responsibilities? Ans-9 WHS employers' duties include various requirements to ensure a safe working environment. Some of the key responsibilities include: • • • • • •

Provide the necessary health and safety instructions, supervision and training Ensuring that all employees understand their duties and responsibilities Provide the necessary security equipment Consult with employees regarding decisions affecting occupational safety Keeping a register of all occupational injuries Contribute back to the work plans of injured workers

Q10: List all the specific procedures that you need to create for the Kingfisher Convention Centre and Warblers Café WHS management system policy. Ans-10 • Taking care of the way that no representatives will in general get influenced truly or intellectually at the hour of completing different business related exercises inside the work structure concerned. • every one of its workers are compensated sufficiently at normal time stretches • External free review is additionally significant to enable the association to get a thought regarding level of notoriety inside the market structure (Yorio et al.2015). This can enable

BJSB Pty Ltd. trading as The Imperial College of Australia CRICOS ID: 02858M, RTO ID: 121966

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The Imperial College of Australia Kingfisher Convention Centre and Warbler's Cafe to complete sufficient adjustments in the sort of administrations gave by it. • For the motivation behind keeping up legitimate norm, looking into the presentation level of the laborers inside is likewise discovered to be exceptionally significant • Conversation with partners enables the HRM of Kingfisher Convention Centre and Warbler's Cafe to become more acquainted with every one of its representatives in a superior manner including their ability level and level of proficiency.

Q11: What various file formats would you use to create these procedures? Ans-11 • A record of all preparation programs attempted from the phase of intending to its usage. Assessment of the different instructional meetings directed assistance viably deal with the WHS based administration arrangement of the association concerned. • A brief record of the quantity of gatherings led to talk about different WHS issues looked by the representatives • A legitimate documentation of all frequencies of wounds or dangers looked by the association concerned. This can empower Kingfisher Convention Centre and Warbler's Cafe to consider these issues at period of arranging its WHS based organization system.

Q12: How would you ensure that the WHS policy was readily accessible to all employees? Ans-12 • The board of Kingfisher Convention Centre and Warbler's Cafe is needed to take appropriate consideration of the degree of remaining burden forced on its representatives and investigate the way that outstanding task at hand is sensible by the worker concerned. • The board of Kingfisher Convention Centre and Warbler's Cafe is needed to give satisfactory wiped out leave to its representatives on the off chance that required and ought not to compel them to stay at work past 40 hours. • The board of Kingfisher Convention Centre and Warbler's Cafe is needed to contemplate the danger level related with any activity needed to be performed by its representatives preceding appointing them.

Q13: What are the ramifications if you do not follow WHS laws and codes of practice at the convention centre and café (or your workplace)?

BJSB Pty Ltd. trading as The Imperial College of Australia CRICOS ID: 02858M, RTO ID: 121966

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The Imperial College of Australia Ans-13 On the off chance, that you do not satisfy your obligations or commitments, you are in penetrate of the Work Health and Safety Act 2011 (WHS Act) or the Electrical Safety Act 2002 (ES Act) and could be indicted. Examples of breaches of the WHS Act include exposing workers to the risk of excessive noise. Breaches of certain laws often result in an organization having to cease production until the errors have been rectified. This loss of production will inevitably result in a loss of income, which, in a worst-case scenario, could result in the company going out of business.

Q14: What methods are suitable to receive updated information on WHS laws and codes of practice? Ans-14 The Acts of Parliament and associated Regulations and Codes of Practice will be available through your local Government Printer and Government Bookshop, or you could find them online at publications.gov.au. Safe Work in every country also has a number of model regulations, standards, and codes of practice, guidance notes and guides available from its website. Local and technical libraries may have some of the legislation you require.

Task 2: Develop WHS management policy

 Refer to the ...