BCOR 1030 EXAM 2 REV PDF

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Summer 2020 BCOR 1030 EXAM 2 REVIEW The following review covers all material for BCOR 1030 Exam 2, including Beebe/Mottet Chapters 5, 6, 8.1-8.3, 9, 10, 12.3-12.5, 14; Duarte Reading 2; Emotional Intelligence article, Color Code readings and Final Challenge/Readings. The exam will consist of multiple choice and true/false questions. EXAM DATE/TIME: Online between 8/3 and 8/6 (have 50 minutes to complete

Chapter 5 & Emotional Intelligence Article • How does culture influence communication? • Be able to differentiate between a high-context culture and a low-context culture. Examples? • Be able to differentiate between the following cultural values: (know examples for each) ― Individualistic vs. Collectivistic ― Decentralized Power vs. Centralized Power ― High Uncertainty Avoidance vs. Low Uncertainty Avoidance ― Short vs. Long-Term Orientation ― Masculine vs. Feminine ― Be able to differentiate between sex and gender ― Be able to differentiate between rapport talk and report talk. Examples? EI/Color Code • Know the five components of emotional intelligence. Be able to identify examples of each. • Understand the relationship between the color code and emotional intelligence. What does a person’s color tell you about them? • Know each of the four colors and their primary characteristics/motivations Chapter 6  Know conflict styles and be able to differentiate between them  Know PUGSS model and be able to recognize each part  Be able to identify strategies for managing conflict in the workplace  Know different skills for relating to managers, coworkers, & subordinates (e.g., upward communication) Chapter 9 • What are the advantages and disadvantages of teamwork? • What are the characteristics of effective teams? • What’s a Virtual Team? • Be able to identify differences between Virtual Teamwork and Face-to-Face Teamwork • Be able to identify various Team Roles • What are Norms? How are they created? • Be able to identify/differentiate between the types of Networks • Know the 4 stages of team communication (orientation, conflict, etc)

Summer 2020 Chapter 10 • Know the primary meeting essentials (structure and interaction) and how to develop both effectively. • List and describe each step in the group problem solving process. Be able to provide an example. • Define groupthink and be able to provide an example. Know strategies teams can use to minimize the chances of experiencing groupthink. Chapter 8.1-8.3  Be able to differentiate between different types of interview questions (e.g., open vs. closed)  Be able to identify specific skills necessary for each part of the interview (e.g., what skills are required in the opening of an interview?)  As an interviewee, know when to send a thank you note following an interview Chapter 12.3-12.5  Know how to best respond to questions after a presentation  Be able to identify different types of presentation aids and when best to use each type (e.g., when should you use a pie chart?)  Know strategies/best practices for using presentational aids Duarte 2  Know strategies for effective slide design (e.g., avoid visual clichés, one idea per slide, etc.)  Know types of slides (e.g., walk-in, data, title, closing) Chapter 14  Know guidelines for when to use which type of channel (e.g., consider the qualities of the message)  Be able to differentiate between the different types of documents in the workplace  Be able to identify best practices for writing an email  Know Pulitzer’s ABC’s of writing Final   

Challenge/Readings (Just Cause) Know the final challenge problem, goal, appendix information/footnotes Know the basic information about our corporate sponsor, Crowe LLC Be able to identify Simon Sinek’s “Just Cause,” and the 5 standards to test a just cause...