Benefits of EKSA - PAD253 New Syllabus PDF

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Benefits of EKSAPracticing EKSA will contribute to the productivity of management as the benefits of the introduction of EKSA are highlighted, such as enhanced customer service quality, a more positive working environment, increased creativity and innovation, an increased level of safety and an impr...

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Benefits of EKSA Practicing EKSA will contribute to the productivity of management as the benefits of the introduction of EKSA are highlighted, such as enhanced customer service quality, a more positive working environment, increased creativity and innovation, an increased level of safety and an improvement in the spirit of teamwork. The establishment of EKSA required the strong commitment of all members, teamwork, time and effort must be formed by all employees of the organization. The first benefits of EKSA is to enhance the customer service quality. Customer service is referring to the identity or perception of the customer or party interested in the environment, actions and achievements of a person organization. Coordinated values, ethics and labor standards among citizens Work is important in order to create a positive corporate culture. Furthermore, the EKSA also promotes the protection aspects of the environment each department or agency of the public sector. For example, most customers do not expect miracles, but demand they responsibility. If there is a mistake or an error, take full responsibility for it and solve it. The customer service staff will have the authority to fix what is incorrect on behalf of the customer. Remove any barriers to make this possible. [ CITATION Noo \l 1033 ] The second benefits are a more positive working environment. Healthy does not only constitute as needing medical attention, it could also be the outlook of the workplace and even the surroundings. A happy and healthy staff is a productive worker. People who enjoy their jobs are more likely to engage in their work in depth. The management, should play their role therefore to presence the best interest to keep the employees happy otherwise, dissatisfaction may have an effect on the quality of their work, or they might even be bored. For example, take a break. Another great way to create a healthy working environment is to encourage staff to take a quick 5-minute break from their desk. Regular breaks can help to alleviate muscle exhaustion, exercise of the eyes, and improve focus. There are a few apps that you can permanently install on your employees' desktop, reminding them to take a break and stretch.[ CITATION Noo \l 1033 ]

Next is increased creativity and innovations. Through the EKSA, public agencies may also promote creative and innovative activities with the needs of the community. Customer expectations are that, keeping in mind the demands of change over time, and every public entity needs to improve its efficiency and quality. In this context, creativity and innovation are seen as the best forum for civil servants. or organization members always think outside the box to give best service according to their responsibilities.[ CITATION MAM15 \l 1033 ] Then, green program in government sectors. Identifying that environmental protection is a shared responsibility, EKSA also supports initiatives to build a green environment through a green program in government sectors. Through this initiative, each agency is asked to carry out activities such as recycling and enhancing energy efficiency in order to reduce the use of raw materials. For any government agencies, EKSA is seen to have a specific focus on maximizing available resources in order to avoid wasting space, time or manpower resources, as well as the principle of value for money. This is not just a save on government spending but can be of great value and importance to the environment. [ CITATION MAM15 \l 1033 ] The last benefit is conducive surrounding. Government agencies that practice EKSA also emphasize the need for create a conducive working environment for public servants to people. More over Occupational safety and health aspects are emphasized in EKSA organizations care about the welfare and safety of their users can carry out tasks in a safe and conducive environment. In the meantime, the customer also provides convenient facilities and able to handle all government agencies with generosity, safety and comfort.[ CITATION MAM15 \l 1033 ]

Noor Mohamad bin Shakil Hameed, retrieved from EKOSISTEM KONDUSIF SEKTOR AWAM (EKSA) http://103.18.93.160/bitstream/123456789/14217/1/4_Kertas%20Kerja%20Penuh_AMALAN %20EKOSISTEM%20KONDUSIF%20SEKTOR%20AWAM%20%28EKSA%29%20_NOOR %20MOHAMAD%20UPM.pdf

MAMPU

(2015)

Retrieved

from

Panduan

Pelaksanaan

EKSA

http://www.mampu.gov.my/images/agensikerajaan/perkhidmatan/Panduan_Pelaksanaan_EKSA. pdf...