BUS204 Pre Course Quiz PDF

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BUS204 PCQPCQ01 2PCQ02 11PCQ03 15PCQCrosby advocated__________.zero defects as the only standardSY-Jul - 100A systematic approach tocontinuous improvement is__________.PDCA cycle SY- Jovie - 90 Jovie2 - 90Joseph Juran proposed asimple definition of quality__________.fitness for use SY-Review the opt...

Description

BUS204 PCQ PCQ01

2

PCQ02

11

PCQ03

15

PCQ01 Crosby advocated __________.

zero defects as the only standard

PDCA cycle A systematic approach to continuous improvement is __________.

Joseph Juran proposed a simple definition of quality __________.

fitness for use

All of the listed choices Review the options below and identify the production method that is often Products built by craftsman. associated with quality and commitment.

Deming claimed that more knowledge of __________ lead to higher levels of __________.

Quality award frameworks have evolved over the years from a quality-centric viewpoint to a __________.

The characteristics of total quality are __________. I. scientific approach to problem solving and decision making II. concerned only with quality management procedures III. unity of purpose - all employees, all levels

SY-90 Jul - 100 SY-90 Jovie - 90 Jovie2 - 90 SY-90

SY-90 Jovie - 90 Xh -95

theory, quality improvement [SU1-30]

SY-90 SY2-95

performance excellence viewpoint [SU2-17]

SY-90 Jovie - 90 SY2-95 Jovie2 -

Both I & III.

SY-90

The Juran trilogy are three __________ that are essential to improve quality.

quality checklists

SY-90

Basic processes

XH -95

The Deming philosophy focuses on improvements in product and service quality by __________.

reducing variation [SU1-27]

SY-90 SY2-95

In 1986, Motorola, in the USA, pioneered a Total Quality Management (TQM) strategy called __________.

Six Sigma

SY-90 Jovie2 - 90

The ISO 9001:2015 standards are __________.

sets out the criteria for a quality management system.

SY-90 Jovie - 90 SY2-95

Training The criteria for Business Excellence for the Singapore Quality Award consist of a hierarchical set of categories and requirements to be addressed. Which of the following is not a criterion?

SY-90 quizlet

Suppose an advertisement Reliability for a Japanese car stresses that the car does not need a tune-up for 100,000 kilometers, this advertisement focuses on which product quality dimension?

SY-90

Which of the following statement is correct? Malcolm Baldrige Quality Award recognises only Japanese firms with outstanding records of quality improvement. Deming Prize recognises only USA

None of the listed choices.

SY-90

companies that excel in quality improvement. ISO 9000 is a set of international standards for productivity improvement. None of the listed choices. The guru associated with the phrase 'quality is free' is __________.

Philip Crosby

SY-90

Which statement(s) about quality and profit is correct? I. Maximum quality results in higher profits II. Minimum quality results in lower profits III. Optimum quality results in higher profits

Both II and III

SY-90 Jovie - 90 Jul - 100

Quality as a function of a specific, measureable variable or attribute is described in the __________.

product-based definition of quality

SY-90 Jovie - 90

Which of the following is a form of definition of quality in products?

All of the listed choices.

SY-90

System of Profound Knowledge is related to __________.

Edwards Deming

SY-90 SY2-95 ZC-100

The Profound Knowledge system is attributed to __________.

Edwards Deming

SY-90 Jovie - 90 Jovie2 - 90

Applying systems thinking in people management

Jovie -90 SY2-95 Jovie2 - 90

According to Deming’s Profound Knowledge system, which of the following should be encouraged?

Internal customer

Jovie - 90 ZC-100

the totality of features and characteristics of a product that bear on its ability to satisfy stated or implied needs

Jovie - 90

Better value

Jovie - 90 Jul - 100 Jovie2 - 90

All of the listed choices [SU2-8]

Jovie - 90 SY2-95 Jovie2 - 90

None of the listed choices

Jovie - 90 Jul - 100 Jovie2 -90

management oriented quality concepts

Jovie - 90 Jul - 100

Rick designs and maintains the inventory management software that his co-worker Mike uses when customers call the company to place an order for merchandise. Mike is Rick’s __________.

Quality can be described as __________.

If a competitor’s product offers the same benefits at a lower price, then the competitor’s product provides __________.

The Singapore Quality Award requires organisations to show outstanding results in __________.

Which of the following is NOT associated with Crosby’s Absolute of Quality Management?

Japanese manufacturers were introduced to __________ by Edwards

Deming and Joseph Juran.

Transcendent quality is described as __________.

something that is intuitively understood but impossible to communicate, such as love

Jovie - 90 Jovie2 - 90

Edwards Deming

Jovie - 90 SY2-95

customer satisfaction [SU1-14]

Jovie - 90 SY2-95

Edwards Deming

Jovie - 90 Jovie2 - 90

Quality conformance

Jovie - 90

Performance [SU4-61]

Jul - 90 SY2-95 Jovie2 - 90

Which of the following is the most significant contributor to the concept of Total Quality Management?

Product design engineering views __________ is mostly influenced by product design and product attributes.

Which person is associated with a list of 14 points?

A luxury car that is free from noises and squeaks reflects __________.

__________ refers to a product’s primary operating characteristics.

If a product conforms to design specification, it has good quality. This is according to the perspective of

manufacturing-based definition of quality

Jul - 90 Jovie2 - 90

None of the listed choices

Jul - 90

Organisational-wide alignment of goals

Jul - 90 SY2-95 Quizlet ans

system; process

Jul - 90

means that every part is checked to see whether or not it is defective

SY2-95 Jovie2 - 90

Business Excellence practices can be classified into basic areas of management that are generic to any organisation. Compare the options below and identify one that is NOT one of the basic areas.

Which of the following is an important aspect of the Singapore Quality Award?

An important implication that arises out of the forces that influence quality is that as the business world becomes more complex, quality must be approached from a(n) __________ perspective, rather than a(n) __________ perspective.

One hundred percent inspection __________.

fitness for use [SU1-14]

Huieng- 95 SY2-95 ZC-100

quality award criteria frameworks

Huieng - 95

Employee compensation

Huieng - 95 ZC-100

has been determined to be an important aspect in the management for quality.

Huieng - 95

total quality management

Huieng - 95 Jovie2 - 90

Both I and III

SY2-95 Jovie2 - 90

User-based perspective of quality defines quality as __________.

TQM and __________ provide the basis for managers to implement a quality management programme in their organisations.

Which of the following is not a generic classification associated with total quality practices?

System thinking __________.

Concepts of __________ have been incorporated into the business excellence framework.

Total Quality Management (TQM) adopts the notion that __________. I. improving quality will improve efficiency II. there is a trade-off between the cost and

benefits of improving quality III. improvements in quality will always result in improved performance Six Sigma

SY2-95 Jovie2 - 90

Quality management [SU2-3]

SY2-95 Jovie2 - 90

plan, do, check, act [SU2-6]

SY2-95

None of the listed choices. [SU1-56]

SY2-95 Xh -95

Prevention, appraisal, and failure

SY2-95 Jul - 100

Six-Sigma corresponds to design tolerances that are ± 3 standard deviations on either

SY2-95

__________ is centered on making improvements to process operations.

__________ is/are recognized by many countries to be one of the important enablers to achieve competitiveness.

In quality management parlance, PDCA is an acronym used to describe

Which of the following best describe quality circles members?

Which of the following relate to the analysis of cost of quality?

Which of the following statements is not true

side of the mean.

about Six-Sigma quality?

vital few; useful many

zach - 95 [Quizlet ans]

Nonprescriptive and adaptable

zach - 95 [Quizlet ans]

All of the listed choices.

zach - 95 Jovie2 - 90

All of the listed choices.

zach - 95 Xh - 95 Jovie2 - 90

Malcolm Baldrige

zach - 95 ZC-100

Driver

Jovie2 - 90

Juran suggests classifying customers into two main groups: the __________ and the __________.

Which of the following best explain the characteristics of the criteria of the Business Excellence framework?

Which of the following is a good description of quality?

Which of the following best describe the philosophy of total quality?

Although all the names below are associated with quality, one name is differentiated from the rest as it is not a quality guru. Which name is it?

Which of the following is not an important consideration of the

Business Excellence Framework?

PCQ02 driver, system and results

Huieng-75 SY-95 SY3-100 Jovie - 100

800

Huieng- 75 J-100

All of the listed choices

Huieng -75 SY2-90 SY3-100 Jovie - 100

the product’s performance relative to the buyer’s expectation

Huieng -75 SY-95 SY2-90 xh2-100

The whole process is robust.

Huieng -75 SY-95 SY2-90 SY3-100 XH- 95

all of the listed points

Huieng -75 SY-95 SY3-100 XH- 95 xh2-

Singapore Quality Class

Huieng - 75 Jovie - 100

The drive towards business excellence using the Business Excellence framework requires three necessary elements: __________.

How many points are required to be awarded the SQA with Commendation?

A customer-centered company is one that focuses on the customer developments in designing its marketing strategies and on delivering superior value to its target customers. What is/are the thing(s) that customer-centered companies need to do?

Customer satisfaction with the purchase of a product is dependent upon __________.

Which of the following is a characteristic of a well-designed process?

The leadership category focuses on top management __________.

Before an organisation acquires any excellence awards, the organisation must

first pursue the __________ as a required foundation.

All of the listed choices [SU3-7] (WRONG)

SY2-90 XH- 95

major resources

Huieng - 75

The strategy category focuses on the Key requirements organisation’s strategy development process and how __________ is/are integrated into the organisation’s plans.

All of the listed choices

Huieng -75 SY2-90 XH- 95 Jovie - 100

workforce

Huieng - 75 SY-95 SY2-90 Jovie - 100

Standard Operating Procedures

Huieng - 75

Which of the following does the term Corporate Social Responsibility relate to?

The people category focuses on how the organisation realises the full potential of the __________.

Before improvements can be introduced to a process, there needs to be clear procedures and establishment of working practices. Continuous Improvement These are normally appended in a written Procedures form called __________.

SY-95 xh2-100

aligned with other

Huieng - 75 SY-95 Jovie - 100

organisational performance between firms/public sector

Huieng - 75 SY2-90

The Singapore’s Business Excellence framework is __________ excellence frameworks such as the Baldrige Performance Excellence Program and the European Foundation for Quality Management Excellence Award.

Industry/sector benchmarking compares

SY-95 SY2-90 SY3-100 XH- 95

__________.

Which of the following explains the use of Business Excellence self-assessment tool?

Which of the following is used to describe a manager?

Which of the following can be found in the Business Excellence self-assessment tool?

Employees’ ability to convey trust and confidence pertains to which requirement of the ‘People’ category in the Business Excellence framework?

organisations in the same industry or sector

XH- 95 Jovie - 100

To evaluate an organisation’s journey to business excellence.

Huieng -75 SY2-90 SY3-100 Xh2-

All of the listed choices

Huieng -75

Plans Strategy and tactics (I think this wrong)

Pern - 95

Category score

Huieng - 75

All of the listed choices

SY-95 SY2-90 SY3-100 XH- 95

Employee Well-being and Satisfaction

Huieng - 75

Employee Performance and Recognition

SY-95 SY3-100 Xh2-100 Jovie - 100

Employee Engagement

Competencies indicate leadership’s __________.

Business Excellence self-assessment tool allow an organisation to __________.

SY2-90

Success

Huieng - 75

All of the listed choices

SY-95 XH- 95 xh2-100

gauge its performance and determine areas that require improvements

Huieng - 75 SY3-100 Jovie - 100

Low cost

Which of the following is not a product quality attribute?

customer relationship management Building long-term relationships with customers is essential for any business. The application of technology to achieve CRM is a key element of any business. CRM stands for __________.

The customers category focuses on how the organisation determines customer requirements and customer_____________

experience

Huieng - 75 XH- 95 SY3-100 Xh2-100 Jovie - 100 SY-95 xh2-100

SY-95 XH-95 Xh2Jovie - 100

financial and market results The results category focuses on the organisation’s key performance results, such as customer results, __________, people results, and operational results.

SY-95 xh2-100

The Business Excellence framework’s categories encompass all major __________

functions of a business entity

SY-95 SY2-90 SY3-100

The processes category focuses on the __________ the organisation deploys to pursue its objectives and goals.

key strategies

SY-95

key processes

SY2-90 SY3-100 xh2-100

Which of the following statements is true? ● It is insignificant to differentiate between current culture and desired culture.

There is a strong organisational causal link between culture and organisational success

SY-95 SY3-100 xh2-100

● An appropriate organisational culture is a vital element for many companies' profitability. ● There is a strong organisational causal link between culture and organisational success ● Organisational culture has no relation to behaviour and practices.

Which of the following is not a service quality attribute?

None of the listed choice

SY-95 SY2-90 XH- 95 Jovie - 100

Business Excellence framework is a set of __________ presented as a guide for organisations which want to benchmark themselves against the ideals of business excellence

seven categories or criteria

SY-95 SY2-90 XH- 95 xh2-100

The check-in procedure using an automated hotel management system at a holiday resort represent which item of the Processes category?

Process Management

SY-95 XH- 95 Xh2- 100

The main reason why management is interested in transforming an organisation’s culture is because __________.

it has the potential of increasing the organisation’s performance

SY2-90 SY3-100 XH- 95

requirements; activities

SY2-90 SY3-100 Xh2- 100

data and information

SY2-90 Jovie - 100

A statement of the organisation's purpose and reason for existence.

SY2-90 Jovie - 100

All of the listed choices

SY2-90 XH- 95 Xh2- 100

In the Business Excellence framework, the set of __________ within each criteria identifies __________ within each of the main areas that an organization needs to excel.

The knowledge category focuses on the management, analysis and use of __________ to improve and support decision making.

What is a mission statement?

When an organisation wants to listen to the voice of the customer, it must __________.

Lowest cost at each process stage

SY3-100 XH- 95

quality

SY3-100 Jovie - 100

All of the listed choices

XH- 95 xh2-100

provide a quick evaluation of an

SY3-100 xh2-100

Which of the following is not a characteristic of a well-designed process?

Continuous improvement is primarily concern with

Which of the following best describe triple bottom line? Financial performance, social performance and environmental performance. Not always pursued by all organisations. Closely associated with corporate social responsibility. All of the listed choices

Business Excellence self-assessment tool can be designed to __________.

organisation’s business excellence

All of the listed choices.

SY3-100 Xh2-100 Jovie - 100

Focus on individual autonomy

SY3-100 XH- 95 Xh2-100 Jovie - 100

Business Excellence self-assessment tool allows organisation to establish the following practice(s).

Which of the following is NOT a feature of high-performance work practices?

instead of work teams.

Singapore Quality Class

XH- 95 Zach - 100

All of the listed choices

XH- 95 Jovie - 100

Results

Jovie - 100

Shared values among employees

Jovie - 100

The required foundation to the Singapore Quality Award is the __________. Singapore Quality Certification Singapore Quality Medal Singapore Quality Class Singapore Quality Circle
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