BUSI 3308-16-18-SSI2019-Shawn Cleary PDF

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Course Outline Business 3308 (16,18): Production and Operations Management Mount Saint Vincent University, SSI 2019

Professor: Office: Course Time: e-mail: Office Hours:

Shawn Cleary not on-campus Mondays via Collaborate (distance) from 8:15 – 10:15 pm [email protected] by appointment to accommodate distance learners

Prerequisites: Busi 2214 and 2215; Math 2208 and Math 2209 Course Description: Have you ever wondered what goes on “behind the scenes” of an organization? Operations management (OM) is the science and art of ensuring that goods and services are created and delivered successfully to customers. OM includes the design of goods, services, and the processes that create them; the day-to-day management of those processes; and the continual improvement of these goods, services, and processes. In this course, we will look at business activities that support OM such as forecasting, capacity planning, allocation of resources, inventory control, designing products and services, scheduling activities, and assuring and improving quality and innovation – all with a focus on reducing costs while improving productivity. Through lectures, discussions and assignments this course will provide you with useful information about the above topics and how the three core issues of OM efficiency, cost and quality - are used effectively in making decisions. Course Objectives: 1. Regardless of your career objectives, or whether you work with goods or services, it is necessary to have an understanding of the core issues of operations management: efficiency, cost, and quality. A company cannot be successful without people who understand how these issues relate to each other, which is the essence of OM, and who can apply OM principles effectively in making decisions. The primary objective of this course is to introduce you to these issues and to the practical business activities that aid in ensuring efficiency, cost, and quality are able to be achieved. You will:  Collaborate with your peers in interactive case studies to solve operational issues that require management decisions that include a focus on efficiency, cost and quality. 2. Develop an understanding of why it is critical to have interconnectedness between operations management and the other functional business units. You will: - Work with a team of your peers to select a real world company; - Assess the fit between that organization’s operations design and infrastructure with its functions of marketing and corporate objectives; - Apply knowledge across a broad range of operational activities. 3. Apply quantitative and qualitative approaches to decision making as it relates to operational activities such as forecasting, capacity planning, resource allocation, product and service design, inventory, innovation, and quality. You will:  Complete problems on weekly basis, both in class and outside of the classroom, to help you acquire the knowledge required to apply operational skills in the real world.

Required Text: OM6, Collier, D. and Evans, J., 2017, South-Western Cengage Learning. Supplementary Resource: I have set up a supplementary 4LTR Press site for you to have access to extra practice questions over and above those we do in class or from the Moodle practice site. This is completely voluntary and not required. There is more information below. The Course name is BUSI 3308-16,18: Production & Ops Mgt - SSI2019

What is 4LTR Press? Thanks to insight from students like you, 4LTR Press Online is built for you to learn YOUR way! Whether you are in class or on your own, explore the course content that interests you, take notes, and collect StudyBits. When it's time to study, the StudyBoard provides the ability to SEARCH related content, build your own FLASHCARDS, read and review your highlights from of the TEXTBOOK, and generate personalized QUIZZES to help you prepare for tests - all in one place AND on any device!

Registration 1. Connect to https://login.nelsonbrain.com/course/4LPPPJPNG2MN (Course Key: 4LPP-PJPN-G2MN) 2.

Follow the prompts to register your 4LTR course.

Access Code After registering for your course, you will need to enter an access code using one of the options below: Textbook: If you purchased a new textbook, there is an access code bound into the front of the book that you can use for no additional charge. Online: You can pay online using a credit or debit card, or PayPal. Bookstore: You may be able to purchase access to 4LTR Press Online at your bookstore either with the printed textbook or as a separate access code. Check with the bookstore to find out what they offer for your course. Already registered an access code? Bought 4LTR Press Online at your bookstore or online? Now use the course link from your instructor to register for the class: https://login.nelsonbrain.com/course/4LPPPJPNG2MN

Meeting Time and Course Delivery: This course will be taught using the Moodle and Collaborate systems. Students will connect with their instructor and classmates through computer technology on a weekly basis and Collaborate sessions may use a variety of lectures, small-group discussions, cases, experiential exercises, and other activities as determined by the instructor. You will need access to the internet and will connect to Collaborate directly from your course site in Moodle. There are formal lectures in this course. Power Point presentations and discussions will be held during class time, and you will find the readings for each class below under “lectures and weekly activities.” There will also be several in-class discussions and you are required to have a microphone to be able to participate in these discussions on a regular basis and in any other activities throughout the semester.

Teaching and Learning Platform:

Moodle login: http://moodlelive.msvu.ca Moodle Student Guide: http://moodlelive.msvu.ca/mod/resource/view.php?id=34234

Online Learning support: o General Inquiries [email protected] o Mount Online Support [email protected] o Phone 902-457-6511 o Toll-Free 1-800-665-3838 For after-hour emergencies, please contact the Mount Switchboard: (902) 457-6788; Email: [email protected]

IT Services: o Website: http://www.msvu.ca/en/home/studentservices/itservices/default.aspx

o o o o o o

[email protected] 902-457-6538 during normal business hours 902-457-6788 during evenings and weekends 902-457-6601 from the computer lab phones Monday to Thursday, 8:30am - 8:00pm, EMF Lower Level Friday, 9:00am - 5:00pm, EMF Lower Level

Microsoft Office Products – this course is built on the use of Microsoft Office Products. Should you elect to use a different product, it is your responsibility to convert it to the prescribed format.

HELPFUL MSVU ONLINE RESOURCES FOR YOU: Mount website: http://www.msvu.ca Student email: https://www.msvu.ca/en/home/studentservices/itservices/outlookwebaccess.aspx Assisi Information Centre: (902) 457-6788 Parking/Security: https://www.msvu.ca/en/home/aboutus/safety-security/parking/default.aspx Undergraduate Academic Calendar: http://www.msvu.ca/calendar/undergraduate.asp Library: http://www.msvu.ca/library/ Writing Resource Centre: http://www.msvu.ca/en/home/studentservices/academicadvisingsupport/writingresourc ecentre/default.aspx Student Services: http://www.msvu.ca/en/home/studentservices/default.aspx Class Cancellation Line: (902) 457-6566 and website: http://www2.msvu.ca/classcancellation/Pages/index.aspx Penalties: Deadlines for assignments will not be adjusted unless you have a valid medical reason supported by a physician’s note outlining your period of illness and that it was absolutely necessary that you not complete any course work during this period. If you have a personal emergency other than medical, you will need to notify me as soon as possible and each situation will be assessed by me on a case-by-case basis as to whether or not deadlines will be extended. Exams - The Mount’s Examination Policy can be read at: http://www.msvu.ca/en/home/programsdepartments/undergradprograms/regulations/examinati onpolicy.aspx PROCTOR REQUIREMENTS FOR EXAMS:

If you live 100kms or more away from the Mount, you will write your distance exam at an approved proctor site. You must complete and submit a Proctor Site Request Form within two weeks of the course start date. Please read the University’s Exam Procedures http://www.msvu.ca/en/home/programsdepartments/distancelearning/undergraduateprogramsc ourses/examprocedures.aspx. Note that it is your responsibility to have your proctor approved prior to your exam for this course and not doing so means you cannot write the exam and will receive a grade of zero. Note: All on-campus students must write their exams on campus. Permission will not be granted for on-campus students to write via distance. Halifax Chamber of Commerce: Mount students registered in the Business or Tourism Programs are considered members of the Halifax Chamber of Commerce and have access to information and great offers, including but not limited to:

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Join one (or many) of their 100+ events and make connections to the business community. These businesses are the companies that will be looking to hire students, like yourself, in the future. Discounts from their many benefit providers including Home and Auto insurance with TD Insurance Access to their member directly, a great way to connect with local businesses M2M Marketplace offers.

Language: Correct use of English language is one of the criteria included in the evaluation of all written assignments. Plagiarism and Cheating: University regulations on Plagiarism and cheating and other academic offenses will be strictly enforced. These regulations including applicable procedures and penalties are detailed in the University Calendar and are posted on the website at http://www.msvu.ca/en/home/programsdepartments/undergradprograms/regulations/academicoffens es.aspx Research: students who conduct research involving human participants must have their research reviewed in accordance with the MSVU Policies and Procedures for Ethics Review of Research before starting the research. Check with your course professor or Chair of the Department about proper procedure. Academic Accommodations for Students with Disabilities: Students who have a disability and who require academic accommodations must register with Accessibility Services (http://www.msvu.ca/accessibilityservices) as early as possible in order to receive accommodations. Statement on Written Feedback: With the exception of Practica, Co-op and Internships, all students, including those in labs and pass/fail courses, must receive written feedback from instructors before the deadline for withdrawing without academic penalty. Exam or Assignment Conflict: Students requesting special consideration as a result of a conflict with a deadline for an assignment or an examination must do so in advance of the relevant deadline. Religious or Spiritual Observance: - Requests for accommodation of specific religious or spiritual observance must be presented in writing to the instructor within the first two weeks of class. Regular Attendance - Regular attendance is expected at all classes regardless of whether you are an oncampus or distance learning student. If you are not able to attend class please advise me by way of email at [email protected].

Changes to the Course Outline: Your instructor may change the course requirements (if this proves necessary and reasonable) as well as the marking scheme with the consent of the Dean and with reasonable notice to students taking this course. Confidentiality and Tracking on Moodle: The Moodle system tracks every one of your visits to the course web site, and I can see when you have viewed any and all documentation posted on Moodle. Therefore, if you ask for an extension for an assignment and I see from the Moodle tracking system that you have not even accessed the assignment instructions yet, it is unlikely you will receive an extension! It also provides me with some indication of how active you are in the course and from time to time I will use this information to alert individuals that I am concerned about their attention to the course. Grading Scheme: The Undergraduate Level Grading Scheme 2.2.20 can be found through this link: http://www.msvu.ca/en/home/programsdepartments/academiccalendars/undergradprograms/regulat ions/gradingexaminations.aspx No tests or examinations worth more than 20% of the course grade shall be held in the last two weeks of classes in the Fall/Winter semesters. METHOD OF EVALUATION: Assignment One – due May 16 Assignment Two – due June 14 Group Project – due June 21 First Major Test (Chapters 1, 2, 3, 9) – May 13 Second Major Test (Chapters 5, 6, 18) – June 3 Third Major Test (Chapters 10, 11, 15) – June 17

15% 15% 15% 20% 15% 20%

*A pass in this course requires students to achieve an average grade of 50% on all three major tests to pass this course.

LECTURES AND WEEKLY ACTIVITIES May 6

Review of Course Outline Chapter 1 – Operations Management and Value Chains Chapter 9 – Forecasting and Demand Planning Practice Problems for Chapters 1 & 9 posted in Moodle Group Formation for Group Project begins

May 13

Chapter 2 – Measuring Performance in Operations and Value Chains Chapter 3 – Operations Strategy Practice Problems for Chapters 2 and 3 posted in Moodle Individual Assignment 1 due May 16 Groups to submit the name of the organization you will be assessing/analyzing by May 15 First Major Test (Chapters 1, 2, 3, 9)

May 20

Victoria Day Holiday: no classes today.

May 27

Chapter 5 – Goods and Service Design Chapter 6 – Supply Chain Design Practice Problems for Chapters 5 and 6 posted in Moodle

Groups to submit the allocation of work each member has been assigned (e.g. who is doing what) and provide me with an update on member participation

June 3

Chapter 18 – Project Management Practice problems for Chapter 18 posted in Moodle Update on group participation by June 6 Second Major Test, Chapters 5, 6, 18

June 10

Chapter 10 – Capacity Management (plus formulas 7.1 and 7.2 from Chapter 7) Chapter 11 – Managing Inventories in Supply Chains Practice Problems for Chapters 10 & 11 posted in Moodle Individual assignment 2 due by June 14

June 17

Chapter 15 – Quality Management Practice Problems for Chapter 15 posted in Moodle Third Major Test – Chapters 10, 11, 15

ASSIGNMENTS Assignment One – Due May 16, 2019 by 11:59pm. See the instructions for Assignment 1 in Moodle. Assignment 1 contains questions related to the material from Chapters 1 and 9. Upload your document using this Moodle link. Note: the system is programmed to indicate the time your assignment was uploaded. Penalties will be assigned daily for late assignments Assignment Two – Due June 14, 2019 by 11:59 pm. See the instructions for Assignment 2 in Moodle. Assignment 2 contains questions related to the material from Chapters 5, 10, 11, 18. Upload your document using this Moodle link. Note: the system is programmed to indicate the time your assignment was uploaded. Penalties will be assigned daily for late assignments. Group Project - Due Monday, November 12, 2018 by 6:00 pm. You can find additional instructions in Moodle for this project. Your job will be to apply Hill’s Strategy Development Framework from Chapter 3 (pg. 60-65) to an organization of your choice. This will require research to identify corporate objectives and competitive priorities. What I am expecting is twofold. First, a summary of your findings and your assessment of the fit between Operations Design and Infrastructure with the corporate objectives. Second, include the framework as per the example on page 64, Exhibit 3.6 for the McDonald’s example. Use this template for your project. Ensure that you emphasize OM concepts, capabilities, and execution. Your focus should be on the Operations Strategy in the last two columns but you must provide the full framework to include the Corporate Objectives, Marketing Strategy, Order Qualifiers/Winners, Operations Design, and Operations Infrastructure. This analysis should be approximately 2000 words using a 12 point font and double spaced which is approximately 5-7 pages. If you go over the 2000 words I am not concerned. The instructions for this assignment are posted in Moodle in the module for November 12 and at the top of the Moodle page plus there is an upload link for you to submit your project to me via Moodle. Note: only 1 upload is required per group – ensure you have all group member names on the document....