Business Communication Quizzes PDF

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Business Communication Questions and Answers...

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True or False: The best way to learn how to communicate in a business setting, such as presentation delivery is though “hard knocks” or learning from negative experiences. Select one: True False Feedback The correct answer is 'False'. Question 2 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: In business, we are less worried about theories of communication and more concerned about if our message achieves the desired result. Select one: True False Feedback The correct answer is 'True'. Question 3 Correct Mark 1.00 out of 1.00 Flag question

Question text When you engage in a communication process that involves thinking or talking to yourself about a particular subject, this is an example of: Select one: a. Intrapersonal Communication b. Interpersonal Communication c. Public Communication d. Private Communication Feedback Your answer is correct. The correct answer is: Intrapersonal Communication Question 4 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: Interpersonal Communication usually occurs within groups of 1-5 individuals. Select one:

True False Feedback The correct answer is 'False'. Question 5 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: The business communicator does not have any sort of responsibility when delivering a message to his or her audience. Simply delivering the message in any way they see fit is sufficient. Select one: True False Feedback The correct answer is 'False'. Question 1 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: Miscommunication on a verbal level in a business setting is just as problematic as written communication. Select one: True False Feedback The correct answer is 'True'. Question 2 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: Words themselves hold no meaning; rather, it is the way in which we use and interpret words that provide for their meaning. Select one: True False Feedback The correct answer is 'True'.

Question 3 Correct Mark 1.00 out of 1.00 Flag question

Question text Mary walks into Mark’s office and asks “Can I ask you a question?” Mark looks up from his desk and says- “Of course, grab a seat”. What Mark said is an example of a: Select one: a. Auxiliary message b. Primary message c. Secondary message d. Tertiary message Feedback Your answer is correct. The correct answer is: Primary message Question 4 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: Semantics govern the order of words in a sentence. Select one: True False Feedback The correct answer is 'False'. Question 5 Correct Mark 1.00 out of 1.00 Flag question

Question text When the late Dr. Martin Luther King Jr. utilized the phrase “Let Freedom Ring” several times in his famous Washington Monument address in 1968, he used the communication emphasis strategy known as: Select one: a. Forward-thinking b. Repetition c. A and B d. None of the above Feedback Your answer is correct. The correct answer is: Repetition

Question 1 Correct Mark 1.00 out of 1.00 Flag question

Question text One way to describe the written communication process is that it: Select one: a. Is guaranteed to produce an immediate response from the receiver of the message. b. Is always less formal than other modes of communication. c. Is not important in a business setting. d. Is asynchronous. Feedback Your answer is correct. The correct answer is: Is asynchronous. Question 2 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: Reading business-related documents will have a great impact on your ability to improve your writing in a business setting. Select one: True False Feedback The correct answer is 'True'. Question 3 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: When engaged in writing for business purposes, it is crucial that you always make an effort to follow the proper grammatical rules and never use creativity in your writing. Select one: True False Feedback The correct answer is 'False'. Question 4 Correct Mark 1.00 out of 1.00

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Question text The three most common writing styles are: Select one: a. Relaxed, Organized and Efficient b. Monotone, Aggressive and Comprehensible c. Colloquial, Casual and Formal d. None of the above Feedback Your answer is correct. The correct answer is: Colloquial, Casual and Formal Question 5 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: The colloquial writing style is the most common writing style when producing written, business-related documents. Select one: True False Feedback The correct answer is 'False'. Question 1 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: Texting a business proposal is considered an inappropriate and inefficient method of communicating this type of business document. Select one: True False Feedback The correct answer is 'True'. Question 2 Correct Mark 1.00 out of 1.00 Flag question

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True or False: Memorandums or memos should be formatted in a way that they create a personal, one-on-one type of communication between the sender and the reader. Select one: True False Feedback The correct answer is 'False'. Question 3 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: When writing a memo, objectivity should always be taken into account during its preparation. Select one: True False Feedback The correct answer is 'True'. Question 4 Correct Mark 1.00 out of 1.00 Flag question

Question text The part of an official business letter which describes the main ideas and/or message of the letter is called the: Select one: a. Header b. Main Section c. Body d. None of the above Feedback Your answer is correct. The correct answer is: Body Question 5 Correct Mark 1.00 out of 1.00 Flag question

Question text Choose one of the following answers that does not represent the purpose of a CV:

Select one: a. To represent your professional experience in writing b. To secure an interview for a potential position that you are seeking c. To highlight and focus on your non-professional work experience d. To highlight your value to a prospective company

Feedback Your answer is correct. The correct answer is: To highlight and focus on your non-professional work experience Question 1 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: A “residual message” focuses on what you want your listeners to remember after you are done speaking to them. Select one: True False Feedback The correct answer is 'True'. Question 2 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: Effective communication requires preparation, practice and persistence. Select one: True False Feedback The correct answer is 'True'. Question 3 Correct Mark 1.00 out of 1.00 Flag question

Question text Stating in writing that your company’s training shoe is far better than anything the competition can deliver because they utilize child labor to produce their product, which is not a proven fact, is an example of a breach of: Select one: a. Copyright

b. Legal Responsibility c. Ethics d. Good business Feedback Your answer is correct. The correct answer is: Legal Responsibility Question 4 Correct Mark 1.00 out of 1.00 Flag question

Question text Utilizing the following skill(s) will help you become a better writer: Select one: a. Imagery b. Critical thinking c. Knowing your audience d. B and C e. None of the above Feedback Your answer is correct. The correct answer is: B and C Question 5 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: For the most part, the use of euphemisms should be avoided at all costs, but there are several, such as referring to someone who has died as “passed on”, that are considered acceptable forms of communication in some cultures. Select one: True False Feedback The correct answer is 'True'. Question 6 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: In a business environment, anticipating when there may be a need for clarification of a particular word or concept is a great way to avoid miscommunication. Select one:

True False Feedback The correct answer is 'True'. Question 7 Correct Mark 1.00 out of 1.00 Flag question

Question text When writing about the qualities of good writing, Edward P. Bailey includes the following: Select one: a. Flexibility, Execution and Precision b. Honesty, Positivity and Marketable c. Follows the rules, easy to read, and attracts the reader d. All of the above Feedback Your answer is correct. The correct answer is: Follows the rules, easy to read, and attracts the reader Question 8 Incorrect Mark 0.00 out of 1.00 Flag question

Question text When you make an effort to select words that are easily understandable to your audience, you are engaging in the following form of verbal communication improvement: Select one: a. Considering your surroundings b. Checking for understanding c. Choosing precise words d. None of the above Feedback Your answer is incorrect. The correct answer is: Choosing precise words Question 9 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: “Context” can be defined as the component of the communication interaction that involves the setting, scene, and expectations of the individuals involved. Select one: True

False Feedback The correct answer is 'True'. Question 10 Correct Mark 1.00 out of 1.00 Flag question

Question text The ___________ is the way in which a message or messages travel between source and receiver. Select one: a. Context b. Channel c. Feedback d. Receiver e. None of the above Feedback Your answer is correct. The correct answer is: Channel Question 11 Correct Mark 1.00 out of 1.00 Flag question

Question text An auxiliary message can be described as: Select one: a. the intentional and unintentional ways a primary message is communicated b. the way the listener understands or interprets what is being said c. the way we add meaning to a primary message d. none of the above Feedback Your answer is correct. The correct answer is: the intentional and unintentional ways a primary message is communicated Question 12 Correct Mark 1.00 out of 1.00 Flag question

Question text President Obama is giving his “State of the Union” address to the government in Washington, D.C. This is an example of: Select one: a. Public Communication

b. Group Communication c. One-on-One Communication d. All of the above Feedback Your answer is correct. The correct answer is: Public Communication Question 13 Correct Mark 1.00 out of 1.00 Flag question

Question text Cognate Strategies, or ways of promoting understanding, which are very useful within a business writing context include the following elements: Select one: a. Conciseness b. Credibility c. Execution d. A and B Feedback Your answer is correct. The correct answer is: A and B Question 14 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: Employers highly value the twin abilities of oral and written communication as desirable skills among their employees. Select one: True False Feedback The correct answer is 'True'. Question 15 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: The Constructivist Model of Communication presupposes that we build our own interpretations of a message, but also focus on the agreed-upon common-ground of the method of communication. Select one: True

False Feedback The correct answer is 'True'. Question 1 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: According to the textbook, the two most important factors in lowering speech anxiety are preparation and visualization. Select one: True False Feedback The correct answer is 'False'. Question 2 Correct Mark 1.00 out of 1.00 Flag question

Question text If you are making a sales pitch to a group of investors and are showing them how your product works , this would be an example of a: Select one: a. Speech to entertain b. Speech to demonstrate c. Speech to illustrate d. None of the above Feedback Your answer is correct. The correct answer is: Speech to demonstrate Question 3 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: In a business setting, the amount of time that one usually is provided to deliver a speech or presentation is usually limited. Select one: True False Feedback The correct answer is 'True'.

Question 4 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: your audiences’ level of interest in the topic and delivery of your speech will determine how much information they will take and absorb after the speech has ended. Select one: True False Feedback The correct answer is 'True'. Question 5 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: One of the main differences between preparing a speech in a classroom setting versus a business setting is the amount of freedom you have to customize your message. Select one: True False Feedback The correct answer is 'True'. Question 1 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: Persuasion is an art form and is essential to getting what you want, especially in a business setting. Select one: True False Feedback The correct answer is 'True'. Question 2 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: Maslow's hierarchy of needs cannot be applied to how you communicate in a business setting.

Select one: True False Feedback The correct answer is 'False'. Question 3 Correct Mark 1.00 out of 1.00 Flag question

Question text When you are making an argument that is based on a personal experience, this is called: Select one: a. Real-life argument b. Testimony c. Principle of Experience d. None of the above Feedback The correct answer is: Testimony Question 4 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: Manipulation is considered to be a valid tactic used in any persuasive speech, especially in a business setting. Select one: True False Feedback The correct answer is 'False'. Question 5 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: The elevator speech is a long, drawn-out, pre-planned discourse on the history and purpose of your business that you are trying to explain to a potential customer or future co-worker. Select one: True False Feedback

The correct answer is 'False'. Question 1 Correct Mark 1.00 out of 1.00 Flag question

Question text When Thomas Friedman said “the world his flat” he meant that: Select one: a. We have become a more disconnected collection of societies and cultures b. The world, in actuality, is not round as we have been taught. c. The integration of markets, economies and communities has created a phenomenon in which we are all connected, regardless of our differences. d. None of the above Feedback Your answer is correct. The correct answer is: The integration of markets, economies and communities has created a phenomenon in which we are all connected, regardless of our differences. Question 2 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: the new, modern business environment dictates that as a business communicator, you must be aware of how you communicate on an international and intercultural level. Select one: True False Feedback The correct answer is 'True'. Question 3 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: It is safe to assume that two individuals that come from the same country will not have to overcome any intercultural communication issues, due to the fact that they share the same passport. Select one: True False Feedback The correct answer is 'False'.

Question 4 Correct Mark 1.00 out of 1.00 Flag question

Question text If I believe that my culture is far superior to everyone else’s, I could be described as a: Select one: a. Multiculturalist b. Ethno centrist c. Pluralist d. Singular culturist Feedback Your answer is correct. The correct answer is: Ethno centrist Question 5 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: The United States is considered to belong to a monochromatic time culture. Select one: True False Feedback The correct answer is 'True'. Question 1 Correct Mark 1.00 out of 1.00 Flag question

Question text True or False: The term netiquette refers to a set of conventions that one must use when verbally communicating in a business setting. Select one: True False Feedback The correct answer is 'False'. Question 2 Correct Mark 1.00 out of 1.00 Flag question

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True or False: overuse of emotion in a persuasive argument will produce a reaction called "emotional resistance" which will turn your listeners away from the objectives of your argument. Select one: True False Feedback The correct answer is 'True'. Question 3 Correct Mark 1.00 out of 1.00 Flag question

Question text Within Richard Johannesen's book Ethics in Human Communication, the author discusses the following "don'ts" when speaking to persuade: Select one: a. Don't use emotional appeals that lack a supporting basis of evidence or reasoning. b. Don't use relevant appeals that will help to focus the issue at hand. c. Don't advocate something which you yourself do not believe in. d. A and C e. None of the above Feedback The correct answer is: A and C Question 4 Incorrect Mark 0.00 out of 1.00 Flag question

Question text True or False: The most important factor in determining whether or not a presentation will be successful is if the deliverer of the presentation is familiar with his or her audience. Select one: True False Feedback The correct answer is 'False'. Question 5 Correct Mark 1.00 out of 1.00 Flag question

Question text According to Virginia Shea, "netiquette" consists of the following: Select one: a. Make yourself look good online

b. Respect Other People's privacy c. Don't abuse your power d. All of the above Feedback The correct answer is: All of the above Question 6 Correct Mark 1.00 out of 1.00 Flag question

Question text According to the textbook, one of the main reasons why we engage others in the communication process is to try and re-shape society. Select one: True False Feedback The correct answer is 'False'. Question 7 Correct Mark 1.00 out of 1.00 Flag question

Question text The most critical aspect of any speech, especially in a business setting which outlines the central idea that you are trying to convey is called the: Select one: a. Clarity statement b. Statement of Purpose c. Central Argument d. Thesis Statement Feedback The correct answer is: Thesis Statement Question 8 Correct Mark 1.00 out of 1.00 Flag question

Question text According to the textbook, an example of a businessperson conducting an oral seminar on business ethics in the workplace would be considered an example of which kind of speech? Select one: a. Speech to inform b. Speech to educate c. A and B d. Speech to teach

Feedback The correct answer is: Speech to inform Question 9 Correct Mark 1.00 out of 1.00 Flag question

Question text The two most common types of business proposals are: Select one: a. Defined and Detailed b. Registered and Mailed- in c. Actual and ad-hoc d. Solicited and Unsolicited Feedback The correct answer is: Solicited and Unsolicited Question 10 Correct Mark 1.00 out of 1.00 Flag question

Question text Three key barriers to an effective speech are: Select one: a. Being unprepared, not knowing your audience and lack of energy b. La...