Chapter 1 Exploring Why HRM Matters to All Employees PDF

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Chapter1-ExploringWhyHRMMatterstoAllEmployees 1.WhatisHRM? a.techniquesandprocessesfororganizingpeopleandworkactivities b.managementtechniquesforcontrollingpeopleatwork c.anintegratedsetofsystems,practices,andpoliciesfocusingoneffectiveemployeedeploymentand

development d.allmanagementactivities ANSWER:c 2.WhoarethebeneficiariesofHumanResourcesManagement? a.humanresourcespecialists

b.employees

c.businessowners

d.contractorsandfreelancers

ANSWER:b 3.Whatisthesignificanceofphrasessuchas“humancapital,”“intellectualassets,”and“talentmanagement”that

havecreptintobusinessjargon? a.Theyillustratehoworganizationsrecognizetheindividualdifferencesofeachemployee. b.Theyhighlighthowpeoplearebroughttogethertoachieveacommonpurpose. c.Theyemphasizethevaluethatpeoplehavetoorganizations. d.Theyimplythatpeopleneedtobemanagedasresources. ANSWER:c 4.WhataretheresponsibilitiesofHRMtoensureanorganizationissuccessful? a.havingtherightpeople,intherightplaces,attherighttime,doingtherightthing b.ensuringthattheorganizationisresponsibleinfollowingthelawsastheyrelatetohumanresources c.havinganabundantcandidatepooltodrawuponquicklytoback-fillpositions d.toensuresuccessionplanningispartofthemanagementstrategy ANSWER:a 5.Whichofthefollowingfunctionsiswithintheframeworkofhumanresourcesmanagement? a.ISO9000 b.customerexpectations c.managingperformance

d.globalization

ANSWER:c 6.WhichtermbestdescribesthestructureofHRMsystems,practices,andpoliciesandtheirrelationshiptothe

organizationandtheemployees? a.linear b.integrated c.functional d.dynamic ANSWER:b Copyright Cengage Learning. Powered by Cognero.

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Chapter1-ExploringWhyHRMMatterstoAllEmployees 7.HowdoesHRMsupportthepromotionofemployeehealthandsafetythroughorganizationalculture? a.bycreatingaworkenvironmentthatpromotesasenseofwell-being b.byensuringthatdesignatedsmokingareasarelocatedwellawayfromventilationunits c.byensuringemployeesareawareofthehealthandsafetyregulations d.bycreatingopportunitiesforemployeestoparticipateinphysicalactivitiesthroughoutthedaytokeepthem

energized ANSWER:a 8.Ensuringthatemployeesknowwhattheyareexpectedtoaccomplishandthenprovidingappropriatemechanisms

forregularfeedbackispartofwhichHRMfocus? a.occupationalhealthandsafety b.defining,analyzing,anddesigningwork c.managingemployeeperformance

d.promotionsandtransfers

ANSWER:c 9.WhichHRactivitydetermineswhat,where,when,andhowworktasksaredone? a.defining,analyzing,anddesigningwork b.managingemployeeperformance c.planningfor,recruiting,andselectingemployees d.knowingrightsandresponsibilities ANSWER:a 10.WhichHRactivityprovidestheresourcestoassistemployeesindevelopingthenecessaryknowledgeandskillsto

dotheirjobstodayandinthefuture? a.defining,analyzing,anddesigningwork

b.managingemployeeperformance

c.orienting,training,anddeveloping

d.knowingrightsandresponsibilities

ANSWER:c 11.WhatHRprocessensuresthatpeopleintheorganizationaretherightpeoplewiththerightskillsattherighttime

intherightplace? a.understandinglabourrelationsandcollectivebargaining b.defining,analyzing,anddesigningwork c.planningfor,recruiting,andselectingemployees d.knowingrightsandresponsibilities ANSWER:c

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Chapter1-ExploringWhyHRMMatterstoAllEmployees 12.LearningaboutinternationalhumanresourcesmanagementrequirescustomizingHRMsystems,practices,and

policiestoaddresswhichfactors? a.economicandgeographic b.politicalandcultural c.geographicandlegal d.racialandpolitical ANSWER:b 13.Aligningworkexpectationsfortheemployeewiththeorganization’sgoalsispartofwhichHRMactivity? a.managingemployeeperformance b.rewardingandrecognizingemployees c.orienting,training,anddevelopingemployees d.promotingemployeehealthandsafetythroughorganizationalculture ANSWER:a 14.Whendevelopingandimplementingsystems,practices,andpoliciesthataddressHRMtopics,whatistheone

requirementthatmustbeadheredtoaboveallelse? a.theorganization’svalues b.theorganization’smissionstatement c.humanresourceplanningbestpractices d.legalrequirements ANSWER:d 15.Whatcanimpacttheeffectivenessofamanager? a.howthemanagerseeshimselfwithintheorganization b.progressivepoliciesandproceduresofcompetingorganizations c.issuesthatimpactthemanager’sabilitytoachieveorganizationalsuccess d.howthemanagerwillberewardedfortheiremployee’sperformance ANSWER:c 16.WhatinformationdoemployeesrelyonHRMtohelpthemunderstand? a.socialandlegalissuesoforganizationalnon-compliance b.howtoapplyHRMprinciplesintheexecutionoftheirtechnicalskills c.thatmanagersarethekeylinkbetweentheemployeeandthecustomer d.howtheirperformancewillbemeasured ANSWER:d

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Chapter1-ExploringWhyHRMMatterstoAllEmployees 17.Whatisthebenefitofemployeesknowingthattheirworkisvaluableandneeded? a.Therewillbealowerturnoverrateinthecompany. b.Theywillreferotherstoworkforthecompany. c.Theybehaveinawaythatsupportsorganizationalsuccess. d.Theywilltrytoworkharderandbemoreefficient. ANSWER:c 18.Howarecompaniesrespondingtothedemandsofamulti-generationalworkforce? a.byfocusingoncorporatecultureandensuringemployeesfitwiththeculture b.byredefiningbenefitsplanstoensureallgenerationshaveaccesstotheservicestheyneed c.bypermittingemployeestotelecommutetoreducethefrictionbetweenthegenerationsworkingina

commonspace d.bytrainingnewhiresinleadershiproleswheretheirsubordinatesmaybeolderthanthem ANSWER:a 19.Whatcomponentofhumanresourcesmanagementisreceivingincreasingattention? a.useoftechnologytoexpeditework

b.applicationofHRMprinciples

c.individualneedsofemployees

d.increasingdiversitywithintheworkplace

ANSWER:c 20.WhichtermbestdescribestheroleofanHRprofessionalwhosefocusisonensuringtheirorganizationisstaffed

withthemosteffectivehumanresourcestoachieveitsstrategicgoals? a.operational b.strategic c.staffing d.administrative ANSWER:b 21.Whichisthekeyroleofamanager? a.reducingcostsandemployeedevelopment b.increasingproductivityandreducingcosts c.employeedevelopmentandensuringtheorganizationisagreatplacetowork d.employeedevelopmentandincreasingproductivity ANSWER:c

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Chapter1-ExploringWhyHRMMatterstoAllEmployees 22.BeyondthetypicalHRactivities,whatotherstrategicactivitiesmightHRparticipatein? a.terminatingemployeeswhodon’tcomplywithcompanypolicy b.planningsocialactivitiestomaketheworkplaceenjoyable c.teachinghealthandsafetycourses d.policyformulationandimplementation ANSWER:d 23.Whoisthekeylinkbetweentheemployeeandtheorganization? a.manager

b.humanresourcemanager

c.workgroup

d.departmentteams

ANSWER:a 24.HRdepartmentscaninfluencechangewithinorganizationsthroughwhichofthefollowing? a.actingindependentlyinthedevelopmentofHRMsystems b.vettingemployeeconcernsorproblems c.activelyparticipatinginpolicyformation d.providingserviceactivitiessuchascoachingandmentoring ANSWER:c 25.HowcanHRensureitisseenaspartofthebusiness,insteadofmainlyanadministrativedepartment? a.Developasolidunderstandingofthebusinessanddevelopprocessesandpracticesthatalignwiththe

business. b.Findwaystoreducecostsinhigh-costareassuchasbenefits. c.Meetone-on-onewithemployeestolearnmoreaboutthemandwhattheywantfromtheirjob. d.Workwithalldepartmentstoensuretheyarefollowingthelawintheirtreatmentofemployees. ANSWER:a 26.WhichofthefollowingisnecessaryinorderforHRtobeconsideredaspartofthebusiness?? a.ItmustbeoverseenbyaCanadianHumanResourcesProfessional b.ItmusthaveaccesstoarobustHRMtool. c.Itmustdevelopprocessesandpracticesthatalignwiththoseofthebusiness. d.Itmusthaveasolidunderstandingofalldepartmentsinthebusiness. ANSWER:c

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Chapter1-ExploringWhyHRMMatterstoAllEmployees 27.InordertodevelopanddesignHRMsystems,practices,andpolicies,whichtwogroupsofpeoplemustwork

together? a.HRMsystemconsultantsandbusinessowners b.businessownersandHRprofessionals c.managersandbusinessowners d.managersandHRprofessionals ANSWER:d 28.Whenorganizationsplaceanincreasedemphasisonthegrowthanddevelopmentofitspeople,themanagersare

front-and-centreinidentifyingthegapsinskillsets,andtheHRprofessionalofferswaysofbridgingthegaps. Whatisthisanexampleof? a.functionalauthority b.managerandHRMpartnership c.strategicplanning d.humanresourceplanning ANSWER:b 29.Studiesrevealthatinordertoremaincompetitive,whatshouldorganizationsbemonitoringcontinuously,duetoits

impactonHRMsystems,practices,andpolicies? a.changesinlabourlegislationatfederalandprovinciallevels b.humancapitaldevelopmentandtalentmanagement c.HRISpolicies d.takeovers,mergers,andacquisitions ANSWER:b 30.Whatarethreecurrentbusinessconcernsfacingorganizations? a.globaleconomy,demographics,andtechnology b.language,organizationalculture,andemployeeassistance c.humanresourceplanning,staffing,andtraining d.labourrelations,language,andculture ANSWER:a 31.WhatimpacthasglobalizationhadonHRMresponsibilities? a.Theyarebalancingcomplicatedissuesrelatedtolanguageandcommunication. b.Theymustaddressthedifferentlegalandpoliticalrequirementsofthenewlocation. c.Mostorganizationshireathird-partysuppliertohandletheirHRworkintheinternationallocation. d.ThereisverylittleimpactasallHRmanagementactivitiesaremanagedattheinternationallocation. ANSWER:b

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Chapter1-ExploringWhyHRMMatterstoAllEmployees 32.WhichactivityisanexampleofHRMrespondingtothechallengeofglobalization? a.identifyingcapableexpatriatemanagers b.containingstaffingcosts c.strictlydefiningjobsandthewaysinwhichpeoplemustwork d.matchingcompensationpackagestothoseofthehomeoffice ANSWER:a 33.WhatpercentageoftheCanadianeconomyisaffectedbyinternationalcompetition? a.30to40percent

b.50to60percent

c.70to80percent

d.80to90percent

ANSWER:c 34.Whenmanagerstalkaboutglobalization,theymustbalanceacomplicatedsetofissuesincludingwhichofthe

following? a.culturaldifferences c.educationaldifferences

b.genderdifferences d.technologydifferences

ANSWER:a 35.Canadianoilandgascompanies,andCanadianminingcompanies,havebeenexperiencinggrowthwhilethe

Canadiancarmanufacturingindustryhasdeclinedsignificantly.Canada’sabilitytoexportlargequantitiesofoiland gasfacesenvironmentalconcernsaboutextractingandshipping.Whatcurrentbusinesschallengeisthisan exampleof? a.demographicsandemployeeconcerns b.technologyandquality c.cultureandenvironment d.changesinfirmsandbusinesssectors ANSWER:d 36.Whichofthefollowingisusedbycompaniestominimizethenegativeimpactonemployeesafteradownsizing? a.offeringflextimetoremainingemployees b.providingtraininganddevelopmenttoremainingemployees c.layingoffemployeesbasedonperformance d.outsourcingpositionsthatwereeliminatedduringthedownsizing ANSWER:b

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Chapter1-ExploringWhyHRMMatterstoAllEmployees 37.Howcanorganizationslessentheexperienceofsurvivorsyndromeduringadownsizing? a.ensureagoodseverancepackageisprovidedtothosewhowerelaidoff b.ensuredownsizingactivitiesdonottakeplacenearholidays c.ensurepopularemployeesarekepton,tohelpmotivateothers d.ensuretheremainingemployeesfeelliketheymatter ANSWER:d 38.Whichstatementbestillustratesadisadvantageofusingindependentcontractorsoveremployees? a.Contractorshaveflexibilityinworkhoursandlocationsotheymightnotbethesameasemployees. b.Employersarerequiredtoholdbackmandatoryemploymentdeductionsfromthecontractor. c.Contractorsmaynotbeasattachedtotheprojectasanemployeeandtheprojectmayreflectthis. d.Theircontractdurationistypicallyundefined,sotheycanbeextendedaslongasrequired. ANSWER:c 39.Whatisabenefitthatemployeesreceivefromtelecommuting? a.theflexibilitytoworkwhentheyfeelmostmotivated b.costsavings,aslessphysicalworkspaceisrequiredforemployees c.abetterwork–lifebalance d.lesspollutionduetofewercarsontheroad ANSWER:c 40.WhatistheinfluenceoftechnologyonHRM? a.operational(e.g.,automation),improvedservicesandaccesstoinformation b.increasedcontractingout,outsourcing,andemployeeleasing c.concernsaboutprivacy,ethics,andculture d.acomplicatedsetofissuesrelatedtolanguageandcommunication ANSWER:a 41.AstudybytheConferenceBoardofCanadadetailedtheskillsthatareimportantforcontributingtoan

entrepreneurialworkplace.Whichofthefollowingoutlinestwoofthoseskills? a.assessingandmanagingrisk,andkeepinggoalsinsight b.engagingothersandsettingrealisticgoals c.beingaccountableandlearningfromexperiences d.assessingandmanagingriskandsettingrealisticgoals ANSWER:a

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Chapter1-ExploringWhyHRMMatterstoAllEmployees 42.AstudybytheConferenceBoardofCanadadetailedtheskillsthatareimportantforcontributinginaworkplace

thatvaluescreativityandproblem-solvingabilities.Whichofthefollowingoutlinestwoofthoseskills? a.askingquestionsandbeingwillingtoexperiment b.beingwillingtoexperimentandbeingaccountable c.askingquestionsandbeingadaptable d.beingaccountableandadaptable ANSWER:c 43.Wheredoemployeeswhoareconnectedasaresultofcomputer-mediatedrelationshipswork? a.instart-upcentressotheycaneasilyinteractwithothers b.parttimeintheofficeandpart-timeremotely c.anyremotelocation d.atalocationoff-sitefromthemaincorporateoffice ANSWER:c 44.Whatcustomerservicestandardsoftenseparatethewinnersfromthelosersintoday’scompetitivebusiness

environment? a.responsivenessanddatasecurity c.responsivenessandinnovation

b.innovationandtechnology d.innovationanddatasecurity

ANSWER:c 45.Lean,organizationalsystemofimprovementsthatmaximizecustomervalueandminimizewastewaspioneeredby

whichmanufacturingorganization? a.Xerox b.Hitachi c.HomeDepot d.Toyota ANSWER:d 46.WhatisthegoalofSixSigmaandTQMmanagementapproaches? a.improvequalityandachievehighercustomersatisfaction b.improveresourceallocation c.embracenewtechnologyandmanagechange d.enhancehumanresourcedevelopment ANSWER:a

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Chapter1-ExploringWhyHRMMatterstoAllEmployees 47.WhyisgoodHRMnecessarytoprogramssuchasSixSigma? a.Itidentifiesareasofimprovementwithintheorganization. b.Itbalancestheneedsofthecustomerandtherequirementsofthecompany. c.Itensuresallstrategies,practices,andprocessarelegalandcompliant. d.Itbalancestheneedsoftheemployeesandtherequirementsofthecompany. ANSWER:d 48.Initiativesthatpromotequalityandefficiencyareverydependentonwhichtwofactors? a.companycultureandthecompany’sbranding b.theenvironmentandhiringspecialiststodrivethechange c.companycultureandemployees’receptivenesstochange d.theenvironmentandcompanyculture ANSWER:d 49.Whatconcernsarecausingbusinessestoassessthreatsandopportunitiesrelatedtosustainability? a.climatechange

b.humancapital

c.world-populationdecrease

d.immigration

ANSWER:a 50.Whichtermbestdescsribesthevalueofknowledge,skills,andcapabilitiesthatmaynotshowuponacompany’s

balancesheetbuthavetremendousimpactonanorganization’sperformance? a.humancapital b.corecompetencies c.knowledgecapital d.stakeholdervalue ANSWER:a 51.AccordingtomanagementexpertDaveUlrich,whatisoneoutcomeofemployeesfindingmeaningatwork? a.higherrateofreferralforfriends b.fewersickdays c.longertenurewiththecompany

d.highersalary

ANSWER:c 52.Whatpracticeshouldanorganizationconsideriftheywishtoattract,keep,andengageemployees? a.holdannualcommunicationmeetingswithstaff b.allowemployeestoperformattheirbest c.micromanageemployeestoensurecompliancetocompanystandards d.developatop-heavymanagementstructure ANSWER:b

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Chapter1-ExploringWhyHRMMatterstoAllEmployees 53.Whichtermreferstoleveragingcompetenciestoachievehighorganizationalperformance? a.knowledgecapital b.humancapital c.corecompetencies

d.talentmanagement

ANSWER:d 54.Whichtermreferstothevaluethatemployeesprovidetoanorganizationthroughtheirknowledge,skills,and

abilities? a.humancapital

b.intellectualcapital

c.corecompetencies

d.employeecapital

ANSWER:a 55.Whichtermreferstothecombinationofknowledge,skills,andcharacteristicsneededtoeffectivelyperformarole

inanorganization? a.individualcompetencies c.humancapital

b.corecompetencies d.organizationalcompetencies

ANSWER:b 56.Whatisnecessaryfororganizationstobedifferentfromtheircompetitionandprovideongoingvaluetotheir

customers? a.humancapital c.corecompetencies

b.skillsinventory d.leveragedtalent

ANSWER:c 57.What“family-...