Chapter 11 Notes PDF

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Chapter 11 notes taken from lecture. teacher cimmi alvarez...

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Chapter 11: Managing Conflict

Types of Interpersonal Conflict 

Pseudo Conflict: teasing,

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Fact Conflict: about facts

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Value Conflict: differences in moral beliefs (agree to disagree)

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Policy Conflict: disagreements over plan or idea

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Ego Conflict: disagreement over who is the “winner”

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Meta Conflict: conflict about how you’re having a conflict

Styles of Managing Conflict 

Withdrawing: leaves o “I don’t want to talk about it”

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Accommodating o “Getting my way isn’t as important as keeping the peace”

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Competing o “I’ll get my way regardless of what I have to do”

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Compromising o “I’ll get part of what I want, and other people also have part of what they want”

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Collaborating o “Let’s talk this out and find the best solution for both of us” o Taking the time to dig into issue and both partners feeling like they won

Face Negotiation in Conflict 

Face Negotiation Theory o Self-Face Orientation: inclination to uphold and protect our self-image in interactions o Other-Face Orientation: inclination to uphold and protect the self-images of our partners and other people affected by the conflict, even at the risk of our own face

Destructive Conflict Patterns

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Principle of Negative Reciprocity o Serial Arguing: partners argue about the same issue 2 or more times o Counterblaming: accusing person of same thing you’re being accused of o Cross-Complaining: one argument leads to many o Demand-Withdrawal: one person complains, and the other withdrawals can turn into a serial argument o Mutual Hostility: louder verbal abuse back and forth (traditional fighting)...