Checking OUT Script PDF

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Summary

This provides a sample hotel check-out script....

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CHECKING OUT SCRIPT Jazim: Hello, Good morning. How can I help you? John : Hello, I am here to check out. Sadly, it’s time to say goodbye to this city. Jazim: I am sorry to hear that. I believe the future may bring you back to this city. Can I have your room number and your last name, please? John : Sure, My room number was 515 and my last name is Bane. Jazim: That's excellent. How was your stay with us Mr. Bane? John : The stay was excellent. I had all the peace to work for my business conference. Thanks for asking. Jazim: That's perfect. At this moment, I am about to print a copy of your receipt. Can I ask, are there any last-minute charges such as restaurant services or any beverages from the minibar that we should be aware of? John : Yes, thanks for reminding me. Last night I had lunch from the Parkway Social restaurant. Jazim: Thank you, I have entered the same into your account. Alright, so I have printed the final copy of the receipt for you. Could you kindly check the charges mentioned and verify if the same is correct. If they are all accurate, could I request the signature at the bottom here? John : Yes, all the charges are correct. Let me sign it in here for you. Jazim: Thank you, Mr. Bane. At this moment, would you like to receive the copy of your receipt to your email or would you prefer to have the hard copy? John : I would prefer to have it sent to my email, please. Jazim: That's totally fine. I have sent it to your verified email on the account. I just noticed in your folder that you had the opportunity to experience various dining options available at our hotel. How was the experience and which one you liked the most? John : Yes, it was an amazing experience. I loved the baked food items available at the Bacci Cafe. Jazim: It's good to know. At this moment, do you require any assistance with your luggage or transportation? John : Yes, I do need assistance with my luggage. I had left it in the room as it's quite heavy. Jazim: That will not be a problem at all. I will have John assist you with your luggage. Once again, I want to thank you so much for choosing Holiday Inn and we would love to meet you in the future. Bye for now and have a nice day.

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