COM 201 Nonverbal Communication is multi-channel PDF

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Prof. Fallon...

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Understand that nonverbal communication is multi-channel ● ●

Nonverbal clusters Congruence ○ Look for things that are in agreeance Affects Our Interactions Creates Rapport - mirror what the other person is doing - body movements, body positions - a way of showing empathy on a very personal level Regulates Conversations Relates to Listening Relates to Impression Management -What people think of you is largely based on your nonverbal behavior Increase Competence in Specific Examples of Nonverbal Communication ● Kinesics ○ Are you aware of how you walk? ● Eye Contact (or civil inattention) ○ When we choose to avoid something ● Facial Expressions ○ Often reveal how we feel about things ○ Our emotions come through in our facial expressions ○ What is our attitude/feeling towards something ● Haptics/Touch ○ Handshakes ● Vocalics ○ How can you get better at using your voice as a way to connect with other people? ■ Are you quiet? ○ Not just the words you say, but how you say them ● Proxemics ○ How close do you stand to other people ○ Aware of how close you get ○ Maybe you stand too far away ● Chronemics ○ Our use of time ○ Are you punctual? ○ Often show up late? ○ Do you use your time well? ● Personal Presentation and Environment ○ How you dress ■ When we “dress-up”, we feel differently about ourselves ○ What you do or don’t do with your hair

Guidelines for Nonverbal Behavior There is no Nonverbal Dictionary ● Laughter ○ Nervous laughter vs. humorous laughter Certain Nonverbal Signals Are Related Read Noverbal Cues in Context ● What’s the situation? Interpreting Cues Within Specific Channels ● Kinesics ○ What people do with their bodies ■ You can tell who’s in a hurry ● Fast walk ● Concerned look on their face ● Head Movements & Postures ○ There are head movements other than nodding yes and shaking no ■ Tilting = confused, don’t know ● Eye contact ○ Hold, avoid ● Facial Expressions ○ How can you improve on reading people’s facial expressions ● Haptics/Touch Detecting Deception ● Truth bias ○ We tend to believe people are telling us the truth ● Nonverbal leakage ○ Gives us info that someone ○ Avoiding eye contact, too much eye contact ■ Eyes are looking around/searching for what to say ○ Someone backs away when they talk ○ Fidgeting

Chapter 4.4 Nonverbal Communication Nonverbal Communication in: Relational Context ● Expressivity ○ People who speak with a more energetic tone, have more varied facial expressions tend to be favored more than with less ■ Lively vs dull ○ Not the words people use but how they use them Professional Contexts ● Highly affects our credibility professionally ● Our ability to encode Nonverbal behaviors reflects us personally ● People who encode and decode Nonverbal behaviors well are easier to be around Culture ● Kinesics ● Haptics (contact cultures and no-contact culture) ● Vocalics ○ Italians & Latinx - louder ○ England - softer ● Proxemics ● Chronemics (monochronic and polychronic) ○ Punctuality is a big deal to U.S.A Gender ● Kinesics ○ Feminine: stand differently, use hands more ● Haptics ○ F: The way you touch other people ● Vocalics ○ F: Softer, Higher pitch ● Proxemics ○ F: Standing closer ● Self-presentation Flirting Women: voices get higher Play with hair Less eye contact Men: voice gets deeper Tease Eye contact: more Take up more space - Posture: stands up straight...