QW ch. 2 Verbal and Nonverbal Communication PDF

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QW ch. 2 Verbal and Nonverbal Communication Verbal communication • Messages created through language. • Meaning is co-created (words or symbols) Nonverbal communication • “ Communication other than written or spoken language that creates meaning for someone” Application/Purpose • Expressed emotion • convey interpersonal attitudes • present one’s personality • accompany verbal communication Nonverbal Codes • Vocalics (vocal expression) • Kinesics (body movement) • Oculesics (eye movement/ facial behavior) • proxemics (spatial) • Chronemics (time awareness) • Haptics (Touch) • Environment • Physical appearance Kinesics • Study of movements, gestures • Emblems have precise verbal meanings • Specific, widely understood meanings in a given culture that can substitute for a word/phrase • Illustrators- accompany/enhance verbal messages. • Adaptors – used to release tension, self touching behaviors. Oculesics • Eye contact conveys Interest, attention, traction, liking, warmth. • Eye contact usually enhances persuasion; produces greater compliance. Proxemics • Use of space • Professional contexts • Individuals usually try to place themselves at a comfortable conversational distance according to norms of their culture • Leadership emergence • Violation of territory and or personal space can be detrimental in business and professional settings

Chronemics • Time spent in conversation. • Tardiness will result in a negative impact on credibility Physical appearance • Artifacts = material objects as an extension of the self • Clothing signifies status, authority; dress accordingly...