Communication for Success review sheet PDF

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Chapter 4 Communication for Success 1. In order to have a thriving clientele, what should you commit to mastering?

2. When you have a strong ____________ it is easy to believe in yourself.

3. What term refers to the act of successfully sharing information between two people so that the information is understood?

4. What is one of the most important encounters with your client?

5. Two things you should do to earn a client trust and loyalty is have a positive attitude and ___________?

6. Every new client should fill out a client intake form also called:

7. What is used to document a client’s service received, results, formulations, and products used during a service?

8. A new client should be advised to arrive how many minutes before their appointment time in order to provide information?

9. When scheduling, how long should you allow for a client consultation?

10. What is the term that refers to the communication with a client that determines the clients’ needs and how to achieve the desired results?

11. What will be the results of an effective client consultations?

12. What is a great tool that is used for discussing haircolor options?

13.

What are swatches?

14. Every consultation, you should cover how many key points?

15. What is the first method in a consultation and that you should refer to it often during the consultation process?

16. When discussing the manageability of how your client feels about their hair, how should they rate it?

17. When analyzing the client’s hair, what question should you ask your client?

18. During the consultation, one question that should be addressed is how much time a client wants to spend on their hair each day? This is part of what step in the consultation?

19. If a desired look cannot be achieved, what should you as the stylist offer instead?

20.

What is reflective listening?

21. When making recommendation, what criteria should you follow to narrow your selection?

22. As a cosmetologist, you should never hesistate to suggest additional services. How many more should you offer, that will help complete the look?

23. When speaking to clients in regard to haircolor, what can be very misleading and confusing for the client?

24. What is the last step in the client consultation? 25. Once the service is finished and the client is satisfied, what should the results be recorded on?

26. What are the three steps you should use when discussing retail recommendations?

27. What is critical in a people profession when facing challenges?

28. What are two words that is used when referring to patrons?

29. Clients are asked to reschedule if they are how many minutes late?

30. As a professional, if you are involved in a scheduling mix up, what must you remember to never do?

31. What is your ultimate goal when encountering a client who is dissatisfied?

32. At some point in your career, you will have a client who is unhappy, who can you seek help from in handling the situation?

33. When working with older clients, you should keep the topic of conversation________?

34. When working with clients who are your peers, it’s always better to maintain a __________?

35. What is the first step in making a meaningful in-salon communication a reality?

36. It is important to ______________ due to the fact that a salon is a close-knit community.

37. What should you do when there may be times where are persuaded to choose sides between co-workers?

38. If you find yourself at odds with a co-worker who should you seek help from?

39. During the first few days of work, you should expect to have what?

40. What can you do for yourself as the time of the evaluation draws near?

41.

What should you do before your evaluation meeting?

42. How can you be proactive in your career and in your success?

43. When you meet with your manager what would be beneficial to show him or her?

44. At the conclusion of your evaluation meeting, what should you do?

45. In

your own words, why is proper communication important with clients and well as co-workers?...