Cool kids - hahaaaa PDF

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Exercise 6.5 a

This message is completely inappropriate as this woman is violating every basic ethic rule and responsibility, which will greatly affect her husband and her future kid. Moreover, this is a very personal problem that should be never posted on any kind of social media. The only way to solve this problem out, to avoid making this inappropriate message is to not write this down in the first place. There are many things that can only be solved by face to face conversation and this is one of those many things. She should and must try to confront his husband instead of asking for advice from other social media users. To sum up, this is a complete inappropriate message which should never be composed or written. Confronting is always the best solutions for solving such personal problems. Exercise 6.8 a 17 Pham Ngoc Thach Avenue Director, BC Cool kids Org. [email protected] March 18th, 2020 MiMi Vo

CEO of Corporate Communications Spincity Incorporated 720 2nd Avenue West Moose Jaw, SK S9X 1G9 Dear MiMi Vo: I have been a director of education and training for my BC Cool Kids organization, I run orientation sessions for new hires. I am planning next quarter’s session (new quarters start in January, April, July, and October) for a big group of new college graduates. It is really needed for my organization to have a president or CEO to come in and talk to the group for at least fifteen minutes. Probably most of the employees have seen the CEO, but they haven’t had any direct contact. Thus, I would like to invite you to come and talk to my new employees for at least fifteen minutes. You could come any time during the three-day session. Speaking just before or after lunch would be ideal because then the CEO could also come to lunch and talk informally with at least a few people. Next best would be speaking just before or after a mid-morning or mid-afternoon break. Our organization will be grateful for your help and you will be surprised by our employees’ preparation for your appearance. Please call me at (604) 555-5445, to arrange a meeting time at your convenience. Sincerely,

RubyNguyen Ruby Nguyen

Exercise 6.9 e & f e) Texting policy: 1. Use Of Text Messaging: - Using a personal device to text is only appropriate during break-time or lunch time. Besides, all personal devices are banned in work time ( except for urgent cases). - All the activities related to texting, e-mailing has to be conducted via the company's devices. - For customers, only texting via computer Zalo or e-mail, and by company account and number. Contact customers by personal contact are forbidden.

- Using personal phones in meetings, desks, photocopiers and washrooms are banned, you can only use them in break time and lunchtime according to rules 1. - Personal text can be conducted via company computer, but not on personal devices. - Due to the informal and delayed texting, urgent and business files, task assignments or any activities related to the company to be sent to co-workers and managers should be sent by email. 2. Authenticating the Recipient: - Text Messaging may be used to communicate Personal and Confidential Information as long as Staff takes appropriate measures to authenticate the identity of the intended recipient prior to communicating the confidential information. Once a recipient has been authenticated for an encounter/event, subsequent Text Messaging communications do not require recipient authentication for that same encounter. 3. Record keeping: - Any e-mails, text messages should be kept and able to be shown in the future. - Make sure nothing will be deleted on company devices. 4. Prohibited text messaging: - Company’s internal information. - Outside advertising, use company’s clients for personal purposes f) 1. Company’s chat on Zalo: Hi, this is our company’s revised and edited policy. If you have any question or concern, don’t be shy to ask me. HR Director: Thien Bao. Phone: 0909999999. Email: [email protected] Texting policy: https://bit.ly/3d8Si1u 2. Email: To: [email protected], [email protected] From: [email protected] Subject: Revised and edited texting policy Attached: Texting Policy.doc Dear all, Good afternoon, this is your HR Director, how are you doing?

Since our CEO is concerned about the way you use your personal devices during work time might impact negatively to productivity, so i conducted, revised and edited the texting policy. I email you this to inform you that this is our latest draft of our company texting policy. This is the content of texting policy: 1. Use Of Text Messaging: - Using a personal device to text is only appropriate during break-time or lunch time. Besides, all personal devices are banned in work time ( except for urgent cases). - All the activities related to texting, e-mailing has to be conducted via the company's devices. - For customers, only texting via computer Zalo or e-mail, and by company account and number. Contact customers by personal contact are forbidden. - Using personal phones in meetings, desks, photocopiers and washrooms are banned, you can only use them in break time and lunchtime according to rules 1. - Personal text can be conducted via company computer, but not on personal devices. - Due to the informal and delayed texting, urgent and business files, task assignments or any activities related to the company to be sent to co-workers and managers should be sent by email. 2. Authenticating the Recipient: - Text Messaging may be used to communicate Personal and Confidential Information as long as Staff takes appropriate measures to authenticate the identity of the intended recipient prior to communicating the confidential information. Once a recipient has been authenticated for an encounter/event, subsequent Text Messaging communications do not require recipient authentication for that same encounter. 3. Record keeping: - Any e-mails, text messages should be kept and able to be shown in the future. - Make sure nothing will be deleted on company devices. 4. Prohibited text messaging: - Company’s internal information. - Outside advertising, use company’s clients for personal purposes Thanks for reading, if you have any questions, don’t hesitate to contact me for appropriate answers. Best regard,

Thienbaoo

Thien Bao Tran Director of Human Resources Department Cool Kids org. 17 Pham Ngoc Thach Avenue Contact: 0909999999 Email: [email protected] 3. SMS Hi, this is your HR director, this sms is to announce to you that the texting policy has been revised and edited. Please access the link below to view the policy. If you have any questions, please contact me as soon as possible. Thanks Texting policy: https://bit.ly/3d8Si1u Exercise 7.7 Dear Ruby: Thank you so much for our conversation yesterday. Ruby, as we discussed, your supplying contract for our company will start being effective on March 20, 2020, and the training session for new suppliers will be on this Sunday, March 22. The two-hour suppliers training session will include the Q&A section for the new suppliers, therefore please kindly identify specifically what you want to ask in advance so that we can support you with our best. The training will take place once every other week, for five weeks, two hours a session, with the purpose of helping our suppliers get used to how our company operates. Ruby, please send me a copy of the contract at your convenience. Again, thank you for your time. Ruby, we look forward to working with you. Sincerely, Fiona Fiona Vox Vox Beer Co. www.voxbeerco.vn 860-899-6708 Exercise 7.9 a March 18th, 2020 Dear Customer:

We have read all of your complaints and we understand your concerns. We know that plastic fill is not biodegradable and that it is harmful to the environment. However, after considering the other alternate fills, we have recognized that all the other material is inconsistent with some of the criteria we need in shipping. For real popcorn, it is subject to Canadian Food Inspection Agency regulations that we are hardly able to monitor; about the paper fill, we are concerned that it will affect your health as it creates dust; and starch doesn’t work in hard conditions. Moreover, these materials do not cushion as well as plastic does so there is a high chance that your goods will be damaged during shipping. Therefore to ensure the quality of your goods during shipping, we must inform you that you are continuing to use plastic fill. However, in the situation you are still worried about, there are some solutions you can use to handle this material. We highly recommend you to save and reuse the plastic packaging material, or else, you can call your local solid waste department to recycle it. We sincerely apologize for this inconvenience. Hope you understand. Yours truly,

Khanh Linh.

Exercise 7.10 a (inquiry 2 only) March 18th, 2020 Dear Mr Tuan, First of all, we would like to say thanks for your letter concerning our technical problem. It is a pleasure to receive your interest in our business. As you may have known, our business is planning to launch our new phone product next week. This is an important event, and we know that everybody is looking forward to it as well. However, our business is dealing with some problems with our product at the moment, and we are so sorry to announce the product launching event next week has to be canceled. To be more specific, we are tackling the problem of the battery and the camera pixels. Although the demo product has been finished by our technical group, however, the result does not meet our expectations. The product needs time to be revised again. It is our fault for letting you down, however, our business wants to bring to you the best product with the best experiences. This has been our vision for more than ten years and it does affect the long-term success of the

organization. We promise to do our best to finalize our brand new product and the information about our upcoming event will be announced as soon as possible. We hope that our response has satisfied your interest. Should there be any question, don't hesitate to direct us through our email [email protected]. We are always ready to reply. Best regards, Phuc Cuong Product Development Department | Cool Kids Organization.

Exercise 8.5 a & b (second letter only) The document number 1 and 2 are typical business negative messages. a.

Analyze one of the messages, based on PAIBOC analysis.

Who is your audience? What audience characteristics are relevant to this particular message? Document number 2, the audiences are residents in the building. Their characteristics are: +Language: English + Age range and gender: Diverse +Income: Decent b.

Revise your chosen message.

Casa Properties Providing Quality and Affordability for 50 years! Greetings to the Residents at: 160 Sail Ave

Dear all residents,

Based on the rules to ensure fire safety, to ensure safety for everyone, we want to ask you to remove your bicycles from parking spaces by October 31, 2016. Residents can arrange with Site Staff to conveniently store their bicycles in the bike room.

Feel free to speak with the Building Manager if you have any questions.

Thank you in advance for your cooperation.

Pierre Lazarus Property Manager September 16, 2016

Exercise 8.12 From: CoolKids Bank To: Yang-Ming Lee Cc Subject: Giving a Customer Less Credit Hi Yang-Ming, you cannot receive a credit limit of $15,000 and a separate card for your husband, Chad Hoang. I’ve checked the credit references, and you are good enough to merit granting a credit card. But I generally give new customers only a $7,500 limit, even when the family income is very high, as it is in this case. Because my bank had no relationship with you. Now, you have $7,500 in your account. The amount you receive could be even higher for at least six months of paying the minimum amount promptly. The money will be sent to your account, the amount you receive will be $7,500. If you have any questions, please just contact us via email at [email protected] or via hotline (604) 555-5445. Good luck to work with you!...