Decision Matrix PDF

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Summary

Decision matrix for final project. Full credit....

Description

Technological Requirement 1: Technological Requirement Technological Requirement Integrate online shopping 2: Manage inventory and 3: Provide order status shipping checking and online payment processing

Technological Requirement 4: Facilitate collaboration internally and externally (with staff and customers)

Technological Requirement Technological Requirement Technological Requirement 5: Manage customer 6: Provide reporting 7: Manage the current brickcontacts and-mortar processes (sales, payments, inventory, and customer contact)

Possible Technology Solutions:

Big data and knowledge management

NO

NO

NO

NO

YES

YES

NO

Wireless, mobile computing, and mobile commerce

YES

YES

YES

YES

YES

NO

YES

Social computing

YES

NO

YES

YES

YES

NO

YES

Cloud computing

NO

YES

NO

YES

YES

YES

NO

Business analytics and business intelligence solutions

NO

NO

NO

YES

YES

YES

NO

Intelligent systems

NO

YES

YES

YES

YES

YES

YES

* highlight equals technology of most immediate benefit

Overall benefits of this technology to the company Would allow the company access to consumer data to help analyze trends and direct advertising dollars to where they can be better used. At this time I believe it is of limited use to the company until they have a fully operational ecommerce site. Provides the company the ablility to list complete searchable inventory online. Allows customers visibility of items that are in stock, allows online purchasing. Provides company with list of contacts via login information/account creation. Expands market to individuals that are not near the brick and mortar store. Social computing will allow the company the opportunity to interact with the customer in a familiar and stressless environment. The ability to tie the social pages to the ecommerce site will allow for easy sales and trackign of purchases. Social sites offer an easy and accessible contact list based off of those who "like" or "follow" the page/profile. Social computing allows for quick distribution of information such as flash sales or special offers. Social also allows the customer the ability to provide istant feedback to the company. Would allow employees to access the resources of the company from places other than the brick and mortar store. Allows for remote management of contact lists/inventories etc. Of limited value at this time due to the lack of an operational ecommerce site. Would allow for various reports and contact tracking, analysis. Data could be used to facilitate interactions between customers and staff. Still of limited value while the company is still small and limited to sales only occuring at the brick and mortar store. Intelligent systems would benefit the company by taking some of the burden from the staff and placing it on the automated system. The company could integrate a bot into the ecommerce site that could handle various customer inquiries such as order status, item availability, store hours etc. The intelligent system could analyse the customers shopping history and make relevant recommendations. The system could manage inventory and report when stock is running low. The system could automatically connect a customer with a human employee if it was unable to assist. Would be of value to the business currently but would be more beneficial after the ecommerce site was up and running....