Dessler 03 - This is chapter 03:Strategic Human Resource Management and the HR Scorecard all PDF

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This is chapter 03:Strategic Human Resource Management and the HR Scorecard
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Chapter 3: Strategic Human Resource Management and the HR Scorecard Multiple Choice 1.

A _____ is the company’s plan for how it will match its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage. a. strategic plan b. situation analysis c. environmental scan d. SWOT analysis e. tactical plan (a; easy; p. 72)

2.

Which of the following is not part of strategic planning? a. evaluating the firm’s internal and external situation b. defining the business and developing a mission c. translating the mission into strategic goals d. crafting a course of action e. implementing strategies (e; moderate; p. 73)

3.

The purpose of a strategic plan it to identify ways to create or maintain a(n) _____. a. differential advantage b. competitive advantage c. instrumental advantage d. success factor e. all of the above (b; moderate; p. 73)

4.

What is the first step in the strategic management process? a. perform external and internal audits b. define the business and its mission c. translate the mission into strategic goals d. formulate a strategy e. implement the strategy (b; easy; p. 73)

5.

A _____ is a general statement of intended direction that evokes emotional feelings in organization members. a. mission b. strategic plan c. code of ethics d. vision e. none of the above (d; easy; p. 74)

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6.

Vision statements focus on the _____. a. past b. present c. future d. all of the above e. none of the above (c; easy; p. 74)

7.

A _____ lays out what a business strives to be while the _____ lays out what it should be now. a. mission; vision b. vision; mission c. dream; vision d. goal; accomplishment e. CEO; CFO (b; easy; p. 74)

8.

Defining the business and its mission is the _____ step in the strategic management process. a. first b. second c. third d. fourth e. fifth (a; moderate; p. 73)

9.

Performing external and internal audits is the _____ step in the strategic management process. a. first b. second c. third d. fourth e. fifth (b; moderate; p. 74)

10.

The third step in the strategic management process is _____. a. perform external and internal audits b. define the business and its mission c. translate the mission into strategic goals d. formulate a strategy e. implement the strategy (c; easy; p. 75)

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11.

The sales director at WebMD is developing goals regarding sales revenue targets and the number of new medical-related content providers like hospitals and HMOs it must sign up per year. Which step of the strategic management process is WebMD working on? a. perform external and internal audits b. define the business and its mission c. translate the mission into strategic goals d. formulate a strategy e. implement the strategy (c; moderate; p. 75)

12.

Last year, General Motors began a company-wide strategy to improve product quality and customer satisfaction. Recent reports show that GM’s product recalls for the first half of the year are higher than for the entire previous year. GM explains that the figures support the corporate commitment to quality and satisfaction. Which step of the strategic management process is GM currently dealing with? a. perform external and internal audits b. define the business and its mission c. translate the mission into strategic goals d. formulate a strategy e. evaluate performance (e; moderate; p. 75)

13.

A _____ serves to communicate who a company is, what it does, and where it is headed. a. mission b. strategic plan c. code of ethics d. vision e. none of the above (a; easy; p. 73)

14.

The _____ of the California Energy Commission is to assess and act through public and private partnerships to improve energy systems that promote a strong economy and a healthy environment. a. mission b. strategic plan c. code of ethics d. vision e. none of the above (a; moderate; p. 74)

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15.

The _____ of the California Energy Commission is for Californians to have energy choices that are affordable, reliable, diverse, safe, and environmentally acceptable. a. mission b. strategic plan c. vision d. code of ethics e. none of the above (c; moderate; p. 74)

16.

The primary tool used in step two of strategic planning, external and internal audits, is the _____. a. BCG matrix b. QSPM matrix c. SWOT analysis d. EPS/EBIT analysis e. all are tools used in step two (c; moderate; p. 74)

17.

SWOT is an acronym for _____. a. success will overcome threats b. strengths, weaknesses, opportunities, and threats c. strategic worldwide opportunities terms d. system-wide organizational tactics e. none of the above (b; easy; p. 74)

18.

A strategy can also be called a _____. a. plan b. goal c. course of action d. tactic e. mission (c; moderate; p. 75)

19.

A _____ answers the question, “how do we get from here to there?” a. goal b. tactic c. strategy d. mission e. vision (c; easy; p. 75)

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20.

Translating strategy into action is the essence of the _____ step in the strategic management process. a. perform external and internal audits b. define the business and its mission c. translate the mission into strategic goals d. formulate a strategy to achieve strategic goals e. implement the strategy (e; moderate; p. 75)

21.

A company’s _____ strategy identifies the portfolio of businesses that comprise the company and ways in which these businesses relate to each other. a. functional b. business-level c. corporate-level d. vertical integration e. competitive (c; moderate; p. 76)

22.

_____ is the process of assessing progress toward strategic goals and taking corrective action as needed. a. Strategic management b. Strategic planning c. Consolidation d. Strategic control e. Diversification (d; moderate; p. 76)

23.

What does a company’s corporate-level strategy identify? a. how to build and strengthen the business’s long-term competitive position in the marketplace b. the portfolio of businesses that comprise the company c. the basic courses of action that each department will pursue in order to help the business attain its competitive goals d. the possibility of becoming a low-cost leader e. the sources of uniqueness in the industry (b; moderate; p. 76)

24.

A company’s _____ strategy identifies the how to build and strengthen the business’s long-term competitive position in the marketplace. a. functional b. business-level c. corporate-level d. vertical integration e. competitive (b; moderate; p. 76)

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25.

What does a company’s business-level strategy identify? a. how to build and strengthen the business’s long-term competitive position in the marketplace b. the portfolio of businesses that comprise the company c. the basic courses of action that each department will pursue in order to help the business attain its competitive goals d. the possibility of becoming a low-cost leader e. the sources of uniqueness in the industry (a; moderate; p. 76)

26.

A company’s _____ strategy identifies the basic courses of action that each department will pursue in order to help the business attain its competitive goals. a. functional b. business-level c. corporate-level d. vertical integration e. competitive (a; moderate; p. 77)

27.

What does a company’s functional-level strategy identify? a. how to build and strengthen the business’s long-term competitive position in the marketplace b. the portfolio of businesses that comprise the company c. the basic courses of action that each department will pursue in order to help the business attain its competitive goals d. the possibility of becoming a low-cost leader e. the sources of uniqueness in the industry (c; moderate; p. 77)

28.

A _____ strategy implies that the firm will expand by adding new product lines. a. consolidation b. diversification c. geographic expansion d. integration e. competitive (b; moderate; p. 76)

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29.

Marriott may acquire a furniture-making business. What type of strategy is Marriott pursuing? a. consolidation b. diversification c. geographic expansion d. integration e. competitive (b; moderate; p. 76)

30.

A _____ means the firm is expanding by producing its own materials or acquiring a retail outlet to sell its own products. a. consolidation b. diversification c. geographic expansion d. vertical integration e. competitive (d; moderate; p. 76)

31.

FedEx recently acquired Kinko’s. FedEx stations have long existed in Kinko’s stores to provide customers a convenient location. The acquisition illustrates that FedEx is following a _____ strategy. a. vertical integration b. diversification c. geographic expansion d. horizontal integration e. competitive (a; moderate; p. 76)

32.

Gateway is closing its retail stores nationwide to reduce its company size. This is an example of a _____ strategy. a. consolidation b. diversification c. geographic expansion d. integration e. competitive (a; moderate; p. 76)

33.

Krispy Kreme Doughnuts plans to open stores in Europe in the coming months. This is an example of _____. a. consolidation b. diversification c. geographic expansion d. integration e. competitive (c; moderate; p. 76)

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34.

Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Mart’s _____. a. functional strategy b. competitive advantage c. distinctive competence d. corporate strategy e. all of the above (b; moderate; p. 76)

35.

A(n) _____ is anything that allows an organization to differentiate its products or service from those of its competitors to increase market share. a. functional strategy b. competitive advantage c. distinctive competence d. corporate strategy e. all of the above (b; moderate; p. 76)

36.

Companies like Ferrari can be called _____ because they carve out a market niche and compete by providing a product that customers can get in no other way. a. market leaders b. focusers c. carvers d. unique offerings e. complementary competitors (b; easy; p. 77)

37.

Volvo stresses the safety of its cars. Volvo is following a _____ competitive strategy. a. cost leadership b. focus c. differentiation d. functional e. integration (c; moderate; p. 77)

38.

Which of the following is a type of competitive strategy? a. cost leadership b. vertical integration c. consolidation d. horizontal integration e. expansion (a; moderate; p. 77)

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39.

Which of the following illustrates a focus strategy? a. K-Mart seeks to offer prices as low as Wal-Mart b. Target sells upscale brands c. Mercedes Benz emphasizes status and quality d. Enterprise Rent-a-Car targets referrals through car dealerships and insurance agents e. Charmin toilet paper claims to be the softest on the market (d; difficult; p. 77)

40.

Which of the following illustrates a cost leadership strategy? a. K-Mart seeks to offer prices as low as Wal-Mart b. Target sells upscale brands c. Mercedes Benz emphasizes status and quality d. Enterprise Rent-a-Car targets referrals through car dealerships and insurance agents e. Charmin toilet paper claims to be the softest on the market (a; moderate; p. 77)

41.

Which of the following illustrates a differentiation strategy? a. K-Mart seeks to offer prices as low as Wal-Mart b. Big Lots promotes itself as a way to save c. Mercedes Benz emphasizes status and quality d. Enterprise Rent-a-Car targets referrals through car dealerships and insurance agents e. Food Lion promises to cut shoppers’ grocery bills (c; difficult; p. 77)

42.

Michael Porter emphasizes that all a firm’s activities should be tailored to its strategy by ensuring that a firm’s functional strategies support its corporate and competitive strategies. This is called _____. a. match b. leverage c. fit d. stretch e. height (c; moderate; p. 77)

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43.

Southwest Airlines pursues a low-cost leader strategy and then tailors its activities to that strategy. For instance, it has 15-minute turnarounds at the gate which results in more flying time for each plane and more departures with fewer planes. Southwest is an example of the _____ point of view. a. match b. leverage c. fit d. stretch e. height (c; moderate; p. 77)

44.

Leveraging resources by supplementing what a company has and doing more with what it has to take advantage of an opportunity means that the company has a _____ point of view. a. match b. leverage c. fit d. stretch e. height (d; moderate; p. 77)

45.

Which of the following basic strategic planning roles is fulfilled by HR managers? a. perform external and internal audits b. execute strategy c. translate the mission into strategic goals d. formulate strategy e. both b and d (e; moderate; p. 79)

46.

A company’s basic _____ is made up of HR professionals, the HR system, and the resulting employee behaviors. a. HR architecture b. structure c. strategy d. HR function e. none of the above (a; easy; p. 83)

47.

Human resource policies and practices are part of the ______. a. HR function b. HR system c. HR architecture d. employee culture e. company norms (b; difficult; p. 83)

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48.

Which of the following is not an organizational practice included in HighPerformance Work Systems? a. job enrichment b. job enlargement c. employee development d. flexible work assignments e. team-based organizations (b; difficult; p. 84)

49.

Managers use a(n) _____ to measure the HR function’s effectiveness and efficiency in producing employee behaviors the company needs to achieve its strategic goals. a. metric b. HR Scorecard c. benchmark d. high performance work system e. MBO format (b; easy; p. 87)

50.

The concise measurement system used by companies to show the quantitative standards the firm uses to measure HR activities, employee behaviors resulting from the activities, and the strategically relevant organizational outcomes of those employee behaviors is called a(n) _____. a. evaluation system b. HR scorecard c. appraisal system d. evaluation benchmark e. annual report (b; moderate; p. 87)

51.

What is the second step in using the HR Scorecard approach? a. outline the company’s value chain b. identify the strategically-required organizational outcomes c. define the business strategy d. design the HR scorecard measurement system e. evaluate the measurement system (a; moderate; p. 88)

52.

What is the first step in using the HR Scorecard approach? a. outline the company’s value chain b. identify the strategically-required organizational outcomes c. define the business strategy d. design the HR scorecard measurement system e. evaluate the measurement system (c; moderate; p. 88)

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53.

What is the final step in using the HR Scorecard approach? a. outline the company’s value chain b. identify the strategically-required organizational outcomes c. define the business strategy d. design the HR scorecard measurement system e. evaluate the measurement system (e; moderate; p. 88)

54.

Identify the Strategically Required Organizational Outcomes is the _____ step in using the HR Scorecard approach. a. first b. second c. third d. fourth e. fifth (c; moderate; p. 88)

55.

Outline the company’s value chain is the _____ step in using the HR Scorecard approach. a. first b. second c. third d. fourth e. fifth (b; moderate; p. 88)

56.

Define the business strategy is the _____ step in using the HR Scorecard approach. a. first b. second c. third d. fourth e. fifth (a; moderate; p. 88)

57.

Identifying the Required Workforce Competencies and Behaviors is the _____ step in using the HR Scorecard approach. a. second b. third c. fourth d. fifth e. sixth (c; moderate; p. 88)

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58.

Identifying the strategically relevant HR system policies and activities is the _____ step in using the HR Scorecard approach. a. second b. third c. fourth d. fifth e. sixth (d; moderate; p. 88)

59.

During which step of the HR Scorecard approach are the HR enablers and deliverables identified? a. second b. third c. fourth d. fifth e. sixth (d; moderate; p. 88)

60.

During which step of the HR Scorecard approach are the proper metrics decided upon? a. second b. third c. fourth d. fifth e. sixth (e; moderate; p. 88)

61.

Which stage of the HR Scorecard approach is repeated periodically to ensure validity of the measures? a. outline the company’s value chain b. identify the strategically-required organizational outcomes c. define the business strategy d. design the HR scorecard measurement system e. evaluate the measurement system (e; moderate; p. 91)

62.

A company’s _____ identifies the primary activities that create value for customers and the related support activities. a. value chain b. HR scorecard c. strategy d. tactical approach e. none of the above (a; easy; p. 93)

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63.

HR system activities that help produce valuable workforce competencies and behaviors are called _____. a. performance drivers b. HR deliverables c. HR competencies d. strategic outcomes e. both a and b (e; moderate; p. 88)

64.

Which of the following is not a type of measure used to assess HR performance drivers such as employee motivation and morale? a. employee attitude surveys b. employee turnover c. number of qualified applicants per position d. employee commitment survey scores e. customer complaints (c; difficult; p.92)

65.

Which of the following is a type of measure for assessing HR performance drivers like employee motivation? a. proportion of merit pay determined by formal performance appraisal b. percentage of employees eligible for annual merit plan c. percentage of difference in incentive pay between the low performing and high performing employees d. percentage of retention of high performing employees e. percentage of jobs filled from within (d; difficult; p. 92)

66.

Which of the following is not a type of measure for assessing HR enablers such as testing, training, and reward policies? a. proportion of merit pay determined by formal performance appraisal b. percentage of employees eligible for annual merit plan c. percentage of difference in incentive pay between the low performing and high performing employees d. employee attitude surveys e. percentage of jobs filled from within (d; difficult; p. 92)

67.

Which of the following is a type of measure for assessing HR enablers? a. level of cross-cultural teamwork b. level of organizational learning c. requests for transfer d. customer complaints e. number of hours of training employees receive each year (e; moderate; p. 92)

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68.

HR enablers consist of all of the following except _____. a. selection policies b. practices c. employee capabilities d. reward policies e. training policies (c; moderate; p. 92)

69.

HR performance drivers include all of the following except _____. a. employee morale b. reward policies c. employee commitment d. employee values e. employee motivation (b; moderate; p. 92)

70.