Diagnostic Link Instruction Guide 1.0 PDF

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DIAGNOSTICLINK 8.06 ORDERING SYSTEM Version 3.0 05/09/2017

DiagnosticLink 8.06

TABLE OF CONTENTS 1 INTRODUCTION .................................................................................................................... 4 1.1 Purpose of Ordering System Guide ........................................................................... 4 2 SYSTEM REQUIREMENTS ................................................................................................. 4 2.1 Minimum Requirements ............................................................................................ 4 3 ORDER SYSTEM .................................................................................................................... 4 3.1 Access the order system ............................................................................................ 4 3.2 INdependent repair facility access to order system ................................................... 6 3.3 Enter SSO ID (single sign on ID) and password ....................................................... 6 3.4 Access catalog ........................................................................................................... 7 3.5 Add product to shopping cart .................................................................................... 7 3.6 View Cart .................................................................................................................. 8 3.7 If using a Promotion Code ........................................................................................ 8 3.8 Contact Details .......................................................................................................... 8 3.9 Enter Credit Card Payment Information ................................................................... 9 3.10 Accept Terms And Conditions ................................................................................ 10 3.11 Product Key (registration key) ................................................................................ 10 3.12 Add license to existing subscription ........................................................................ 10 3.13 Renew expiring license ........................................................................................... 11 3.14 Upgrade from Standard to professional (for eligible users only) ............................ 12 4 DOWNLOAD FILE ............................................................................................................... 12 4.1 Download Button .................................................................................................... 12 4.2 Save File .................................................................................................................. 13 4.3 Save File To Desktop .............................................................................................. 13 5 INSTALLATION ................................................................................................................... 14 5.1 Unzip file ................................................................................................................. 14 5.2 Open folder .............................................................................................................. 14 5.3 Run setup executable ............................................................................................... 14 5.4 Launch installer ....................................................................................................... 14 5.5 Install DiagnosticLink ............................................................................................. 15 5.6 Install DiagnosticLink (cont.) ................................................................................. 15 5.7 Install DiagnosticLink (cont.) ................................................................................. 16 5.8 Install DiagnosticLink (cont.) ................................................................................. 16 5.9 Install DiagnosticLink (cont.) ................................................................................. 17 5.10 Install legacy tools ................................................................................................... 17 5.11 Install hardware device drivers ............................................................................... 18 Page 2 of 24

DiagnosticLink 8.06

5.12 5.13

Upgrading DiagnosticLink ...................................................................................... 18 Upgrading Steps ...................................................................................................... 19

6 SOFTWARE REGISTRATION ........................................................................................... 19 6.1 Register software ..................................................................................................... 19 6.2 Server Authentication .............................................................................................. 20 6.3 download Troubleshooting content ......................................................................... 20 6.4 USB-Link Configuration ......................................................................................... 20 7 TRANSFER LICENSE.......................................................................................................... 21 7.1 Deauthorize Feature ................................................................................................ 21 7.2 Continue with Deauthorization ............................................................................... 21 7.3 Connect To Server ................................................................................................... 22 7.4 Deauthorization Completed ..................................................................................... 23 7.5 Login To Order System ........................................................................................... 23 7.6 Download to New Computer ................................................................................... 23 8 HOW TO PURCHASE PROGRAMMING EVENTS ....................................................... 23 8.1 Purchase programming events (third party customers only) .................................. 23 8.2 Select SUBSCRIPTION (third party customers only) ............................................ 24 8.3 Select programming event count (third party customers only) ............................... 24 9 CONTACTS ........................................................................................................................... 24 Getting Help ........................................................................................................................... 24 For Ordering Support Call: ................................................................................................ 24 877-974-3539 or 248-293-8285 or email: [email protected].................. 24 For SSO (single sign on) ID Support Call: ...................................................................... 24 855-639-8680 or email: [email protected] ............................................ 24 For Vehicle Diagnostics Support Call: ............................................................................. 24 855-253-0422 or email: [email protected] .............................................................. 24

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DiagnosticLink 8.06

1 INTRODUCTION 1.1

PURPOSE OF ORDERING SYSTEM GUIDE This guide covers DiagnosticLink ordering, download, installation, registration, and license transfer instructions.

2 SYSTEM REQUIREMENTS 2.1

MINIMUM REQUIREMENTS • • • • • • • • • •

Windows Vista SP2, Windows 7, Windows 8-8.1, or Windows 10 (32 or 64bit) 2.0 GHz Dual Core Processor or faster 2.0 GB RAM or more 40 GB Hard drive or larger (with 20 GB free) Monitor and graphics card supporting 1024 x 768 resolution and 16-bit color 1 available USB port High Speed or Broadband Internet Connection RP1210 Compliant Interface Device (translator) Administrative Rights (for installation) IT security firewall access for TCP port 48481 for outgoing and incoming traffic

3 ORDER SYSTEM 3.1

ACCESS THE ORDER SYSTEM To access the order system, please visit: https://diagnosticlink.nexiq.com A Single Sign On (SSO) ID and password are required to login to the order system. If you do not have an SSO ID, you may request for one by clicking Register or use the SSO ID request link at the bottom of page.

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Based on the organization type, locate the appropriate section and instructions to request for an SSO ID. Note: If you have at least 1 SSO ID already established and would like to request for an additional ID, it is not necessary to use the request form. Please contact the Dealer Help Desk at [email protected] with company name and contact information to request an SSO ID. (Independent Repair Facilities must use the request link for each SSO ID request).

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DiagnosticLink 8.06

3.2

INDEPENDENT REPAIR FACILITY ACCESS TO ORDER SYSTEM Please see important notes below regarding how to obtain the correct access to register software and download troubleshooting content to DiagnosticLink. Independent Repair Facility SSO IDs or (P70*** user IDs) does not include Power Service Literature (PSL) access to download troubleshooting content to DiagnosticLink. A separate user ID is required to access the troubleshooting content. The Independent Repair Facility PSL ID SHOULD NOT BE USED to login to the order site or make purchases. The PSL user ID should only be used for PSL access.

P70*** SSO ID – Should only be used to Login to order system, purchase products from order system, register DiagnosticLink and connect to DiagnosticLink server. PSL User ID – Should only be used when prompted by DiagnosticLink to download TS content, or to Login to PSL web site directly from DDCSN.com. This ID should not be used to login to order site or purchase items from web site. Doing so can cause license to not function properly. To request for a PSL subscription, please contact EPI Printers at 734-464-9000.

3.3

ENTER SSO ID (SINGLE SIGN ON ID) AND PASSWORD Enter SSO ID and password and click Login

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DiagnosticLink 8.06

3.4

ACCESS CATALOG Click Catalog from main tool bar and click Diagnostics Software. Click Hardware/Accessories for Interface Device and adapter/cable product offerings.

3.5

ADD PRODUCT TO SHOPPING CART To make selection, locate product (DiagnosticLink 8x Professional single subscription e.g.) and click Add to shopping cart. If Professional is not available, add Standard Single Subscription.

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DiagnosticLink 8.06

3.6

VIEW CART Click view cart to review item (if using a promo code, this will display as 2nd item).

3.7

IF USING A PROMOTION CODE Enter promotion code and click Apply. Total amount will adjust to set amount (in this example the amount is set to $0.00). Click Proceed To Checkout

3.8

CONTACT DETAILS Enter your contact details (name, email address, phone#). It’s important to use correct information. Click Use This Address Page 8 of 24

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3.9

ENTER CREDIT CARD PAYMENT INFORMATION Enter payment details and billing address and click Pay by Credit Card or select Purchase Order (See Snap-On requirements)

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3.10 ACCEPT TERMS AND CONDITIONS Accept terms and conditions and end user license agreement. Click Place Order

3.11 PRODUCT KEY (REGISTRATION KEY) Product key will be displayed in order details section upon completion of order transaction. An email will also be automatically sent with Product key (registration key). The key will be required to register software.

3.12 ADD LICENSE TO EXISTING SUBSCRIPTION To add additional license(s) to an existing subscription, go to My Accounts, My Organization, and Subscriptions. Select desired subscription by clicking the eye glasses icon.

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Click Buy More Licenses and follow instructions to complete transaction.

3.13 RENEW EXPIRING LICENSE To renew an expiring license, go to My Accounts, My Organization, and Subscriptions. Select desired subscription by clicking the eye glasses icon.

Click Renew Subscription and follow instructions to complete transaction.

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3.14 UPGRADE FROM STANDARD TO PROFESSIONAL (FOR ELIGIBLE USERS ONLY) To upgrade current Standard subscription to Professional, Login to order system with SSO ID and password. Go to My Accounts, My Organization, and Subscriptions. Select desired subscription by clicking the eye glasses icon.

Click Upgrade to DLPROSW001 and click the next button and follow instructions to complete transaction.

4 DOWNLOAD FILE 4.1

DOWNLOAD BUTTON Click the download button under the Product Related Links section.

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4.2

SAVE FILE Click Save or Save as to save file to desktop. (Download time varies depending on internet connection speed)

4.3

SAVE FILE TO DESKTOP Select Desktop for the Save As location and click Save.

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DiagnosticLink 8.06

5 INSTALLATION 5.1

UNZIP FILE Double-click the zip file DL806.zip to unzip.

5.2

OPEN FOLDER Once folder has been unpacked / unzipped, open folder. Copy the folder DL806 and paste to desktop.

5.3

RUN SETUP EXECUTABLE Open the DL8.06 folder. Right-click Setup.exe and select Run as administrator to launch DiagnosticLink 8 installer.

5.4

LAUNCH INSTALLER Click Ok to continue.

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5.5

INSTALL DIAGNOSTICLINK Click Next to continue and follow Setup Wizard instructions.

5.6

INSTALL DIAGNOSTICLINK (CONT.) Accept terms and conditions to continue and click Next.

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5.7

INSTALL DIAGNOSTICLINK (CONT.) Click Install.

5.8

INSTALL DIAGNOSTICLINK (CONT.) Click Finish

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5.9

INSTALL DIAGNOSTICLINK (CONT.) Click Ok to confirm successful installation.

5.10 INSTALL LEGACY TOOLS Legacy tools DDDL 6.50 and DRS 6.30 will install next. Follow setup wizard to install software accepting all default options. (Access to DRS is limited to authorized users).

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5.11 INSTALL HARDWARE DEVICE DRIVERS Device Drivers are not included with this product installation. If you haven’t previously installed device drivers for your interface hardware, you will be required to do so to establish a connection to controller modules. (E.g. if you own a Nexiq USB-Link2 device, please visit the OEM web site www.nexiq.com to download and install latest drivers). If you do not install a valid device driver, you’ll receive the message below until a valid device driver is installed.

5.12 UPGRADING DIAGNOSTICLINK To upgrade from a previous software version (e.g. DiagnosticLink 8.01) to a newer version (e.g. DiagnosticLink 8.06), you should first uninstall the previous version from Control Panel’s Add Remove Programs. This step is important as it ensures that the older files are cleaned up and replaced with newer supported files. Uninstall previous version from Add Remove Programs.

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NOTE: If you have a current active subscription, you can download the latest available software version AT NO COST.

5.13 UPGRADING STEPS Once previous version has been uninstalled, sign on to order system and navigate to My Accounts and My Downloads and click the Download Button. Save the file to desktop and install DiagnosticLink.

6 SOFTWARE REGISTRATION 6.1

REGISTER SOFTWARE Open DiagnosticLink. If upgrading from a previous version to newer version (on the same computer), Leave Registration Key Field Blank and click Register. If this is a new purchase or new installation or if installing on a new computer, Enter the Registration Key (see step 3.10 for details). An optional text field ‘Computer Description’ has been provided to allow user to enter text to describe computer use (e.g. Service Bay3 or Parts Counter PC). Once information has been entered, click Register.

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DiagnosticLink 8.06

6.2

SERVER AUTHENTICATION Enter SSO ID and Password when prompted. Click Ok

6.3

DOWNLOAD TROUBLESHOOTING CONTENT Once DiagnosticLink has been successfully registered, the application will check the server for updates (i.e. service pack updates). If server downloads are available, the installation guide will walk the user through the steps to update. Once updated, DiagnosticLink will provide the option to download Troubleshooting Content.

6.4

USB-LINK CONFIGURATION Click Tools, Options, Connections, and select SID Configuration. Select USBLink2 (if using a Nexiq USB Link2 interface) and click OK. If using a different interface box, install driver for the device and select the appropriate interface option and click OK. Close DiagnosticLink.

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DiagnosticLink 8.06

7 TRANSFER LICENSE 7.1

DEAUTHORIZE FEATURE To transfer license from one computer to another, open DiagnosticLink on the computer you would like to transfer the license from. Click Tools, Options, Server, and click Deauthorize.

7.2

CONTINUE WITH DEAUTHORIZATION Click OK

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DiagnosticLink 8.06

If original computer is not available, the Deauthorization feature is available on the order system. To Deauthorize from order system, Login to orders system and navigate to My Accounts, My Org, and Subscriptions. Locate desired license:

Click on the eye glass icon:

Click on the Deauthorize button:

7.3

CONNECT TO SERVER Enter Single Sign On ID and password when prompted. Click OK and follow instructions. Page 22 of 24

DiagnosticLink 8.06

7.4

DEAUTHORIZATION COMPLETED Once deauthorization has completed via server connection, the software registration screen will be displayed. Click Exit.

7.5

LOGIN TO ORDER SYSTEM Log on to the order system. Click My Account, My Organization, and Subscriptions. Locate the product key to transfer and click view details (the eyeglass icon).

7.6

DOWNLOAD TO NEW COMPUTER Click the DiagnosticLink 8 Download button to install and register on new computer.

8 HOW TO PURCHASE PROGRAMMING EVENTS 8.1

PURCHASE PROGRAMMING EVENTS (THIRD PARTY CUSTOMERS ONLY) If a third party customer purchased DiagnosticLink Professional, and would like to program truck controllers, they must purchase program events. To purchase programming events, log into the order system and navigate to My Accounts, My Organization, and Subscriptions:

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DiagnosticLink 8.06

8.2

SELECT SUBSCRIPTION (THIRD PARTY CUSTOMERS ONLY) Click on the eyeglass icon

8.3

SELECT PROGRAMMING EVENT COUNT (THIRD PARTY CUSTOMERS ONLY) Click Buy More Reprogramming Events and select the desired quantity and add t...