Direct vs indirect chart PDF

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Summary

We take it for granted that we all know how to communicate — after all, we do it every day right? Well that might be part of the problem. Learning how to effectively communicate in the workplace is not the same as learning how to effectively communicate with friends and family. Knowing how to change...

Description

WRIT 200: Structures for Positive and Negative Messages Your reader’s reaction to a message will vary, depending on whether it is positive, neutral, or negative. Negative messages require a different approach:  

The main message is delayed until the end. The writer uses a more persuasive approach.

The Direct Approach

The Indirect Approach

If the reader will react positively or neutrally to your proposal.

If the reader may react negatively or may resist your proposal.

Opening states the purpose

Delay announcing the purpose

Clearly state your purpose and the reader’s interest in the issue.

Give a buffer before announcing your purpose .

Body Paragraphs

Body Paragraphs

Give all pertinent details of the current situation.

Describe the situation from the reader’s point of view filling in any details that are necessary to understanding and acceptance.

Closing

Closing

Include specific dates if the correspondence is time sensitive.

End on a positive note, forwardlooking....