Donnie Prince - Liberty & Mutual. Direct Client. UHC United Health Care PDF

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Liberty & Mutual. Direct Client. UHC United Health Care...

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Donnie Prince Barry, TX 75102 [email protected] +1 903 257 5910 Authorized to work in the US for any employer

Work Experience Tax Preparer/Office Manager Jackson Hewitt - Ennis, TX October 2019 to Present Utilized advanced tax preparation software to prepare tax returns for individuals and small businesses. • Resolved customer concerns and complaints. • Advised customers of their rights and responsibilities as taxpayers. • Exercised due diligence during tax interviews. • Ensured the proper credits, deductions, and tax liabilities were applied to tax returns • Prepared tax return for clients and answered all questions in relation to their income tax • Collected funds in return for services provided • Provided excellent customer service to clients

Production Worker Diversified Sourcing Solutions - Corsicana, TX March 2019 to October 2019 • Operated machinery, equipment and tools • Inspected product • transferred candy from conveyor belt to trays and placed trays in steels and boxes • sealed and secured boxes, transferred to pallets • Performed clean-up activities

LICENSING MANAGER/TRAINING MANAGER ttec June 2013 to February 2019 TTEC • Responsible to maintain approximately 325 employees resident and nonresident licenses with the appropriate state(s) • Ensure that the employees were current on their CEU requirements • Taught new employees who did not currently have their insurance license so that they could pass the required state exam and receive their insurance license • Managed a team of 16 trainers across 8 sites and 6 states who facilitated the pre-education requirements • Managed approximately 8 on site teams for both Healthcare, Medicare and Property and Casualty clients

AUTO INSURANCE SERVICE AGENT GEICO December 2012 to June 2013 • Responsible for making policy changes for new and existing customers. • Made sure company's records of customer's driving information matched that of DMV's records in multiple states. • Responsible for separating multiple customers on one policy during a divorce or separation agreement. • First response retention for unsatisfied customers. • Required to go over legal contracts with customers moving from state to state, due to different state regulations regarding auto insurance. • Monitored any possible fraudulent situations while assisting customers

CUSTOMER SERVICE AGENT Kohls - Corsicana, TX January 2011 to December 2012 KOHL'S • Assisted Customers with all aspects of their Kohl's charge Card • Responded to and handled customer complaints and inquiries in a timely manner • Maintained a polite and professional telephone manner • Developed personal organization and multitasking skills in a fast paced environment

Postmaster Relief USPS - Avalon, TX February 2010 to December 2010 • Assumed the role of the Postmaster in their absence • Delivered mail to PO Boxes • Ran the retail counter

QUALITY CONTROL INSPECTOR CTDI COMMUNICATIONS TEST DESIGN - Flower Mound, TX March 2008 to January 2010 CTDI • Loaded or unloaded merchandise then sorted • Packing up sold merchandise ready for shipment to customer • Trained new employees • Ensured that industry sanitation and safety codes were followed.

GENERAL MANAGER MCDONALDS August 2003 to March 2008 Supervised, motivated, evaluated, and coached employees and facilitated effective training programs • Calculated timecards, processed employee payroll, and managed a revenue of over $5,300 per day • Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction

• Maintained inventory control of all products and enforced all proper food sanitation procedures • Looked after the store maintenance, cleanliness of store, and maintained high safety standards • Administered payrolls and other financial aspects of the store • Recruited new and capable staff and trained them • Ensured that the highest level of customer satisfaction was maintained • Prepared weekly reports on sales, profits, etc. and documented them • Effectively solved customer complaints and queries • Developed performance analysis reports for the store staff • Strictly followed store policies and implemented them effectively • Provided high quality customer service • Looked after and minimized the operational cost of the store

GENERAL MANAGER Great American Cookies February 2002 to August 2003 GREAT AMERICAN COOKIES • Contacted multiple merchants to obtain necessary inventory and kept concise, accurate records about products • Maintained high standards of customer service during high volume, fast-paced operations • Followed procedures for safe food preparation, assembly, and presentation while ensuring that employees adhered to policies • Resolved employee and consumer complaints quickly and professionally

ASSISTANT MANAGER IOWA BAKERY AND CAFE February 2000 to January 2002 • Launch promotional campaigns of regular customers and attract new customers • Be responsible for the store's administration • Accurately handling cash transactions and daily reporting to Manager • Be responsible for recruitment and training new employees • Also ensure employee to comply with the restaurant's policies

SWING MANAGER BURGER KING June 1997 to February 2000 • Prepare supplies for busy weekday lunch and dinner shifts • Maintained inventory levels throughout peak hours • Organize staff schedules and workloads to maximize productivity • Monitor food preparation to ensure orders are completed quickly and no product is wasted • Kept dining area clean with effective oversight and crew assignments • Answer customer service issues quickly and ensure total satisfaction from all guests

Education High school

Skills • COACHING (6 years) • MENTORING (6 years) • TRAINING (6 years) • PROPERTY AND CASUALTY (6 years) • Life, Accident and Health (6 years) • Microsoft Office (10+ years) • Microsoft Word (10+ years) • Microsoft Outlook (10+ years) • Excel (10+ years) • Tax Experience (1 year) • Employee Evaluation (10+ years) • Upselling (10+ years) • Team Management (10+ years) • Payroll (8 years) • Quality Inspection

Certifications and Licenses Personal Lines Property and Casualty Agent January 2013 to March 2022 Personal Lines Property and Casualty

General Lines Agent Life Accident and Health August 2013 to March 2022 Life, Accident, Health and HMO

Notary Public May 2016 to May 2020

Assessments Management & Leadership Skills: Impact & Influence — Proficient February 2019 Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal. Full results: Proficient

Management & Leadership Skills: Impact & Influence — Highly Proficient July 2019 Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient

Management & Leadership Skills: Planning & Execution — Highly Proficient July 2019 Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient

CRM Skills with Salesforce — Proficient July 2019 Measures a candidate's ability to demonstrate a knowledge of Salesforce objects, fields, and processes. Full results: Proficient

Accounting Skills: Bookkeeping — Expert June 2019 Calculating and determining the accuracy of financial data. Full results: Expert

Verbal Communication — Highly Proficient September 2020 Speaking clearly, correctly, and concisely Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field....