Ebay Management Information System MIS PDF

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Daniel Marshall and Chukwunwika Okonta Management Information System IT 396 02Ebay’s Management Information System (MIS)Technology changes over time. E-commerce, also known as E-business, is one of the main form of purchasing goods and services, other than traditionally walking into a store and purc...

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Daniel Marshall and Chukwunwika Okonta Management Information System IT 396 02 Ebay’s Management Information System (MIS) Technology changes over time. E-commerce, also known as E-business, is one of the main form of purchasing goods and services, other than traditionally walking into a store and purchasing an item with physical cash. The term is used for describing the process of buying and selling goods and services on the internet using a portable laptop, desktop, tablet or a smartphone. In other words, E-commerce creates online business with the availability of information and communication technologies (ICT) and other internet resources. This form of business has been in works 1991 with the internet open a space for commercial use. The combination of company’s services and products is establish with e-commerce when the seller, retailer or manufacturer makes their business available to the public or to customers for purchase. Businesses are basically providing products and/or services in return for monetary gain. Ebay is one of the largest, if not the largest online international marketplace. It was found by Pierre Omidyar in 1995, currently runs by Devin Wenig, an American business expert, and president and CEO of eBay. The e-commerce giant and auction leader’s headquarter is located in San Jose, California and has over 12,000 employees globally. This put eBay Inc at a market place value of $42.33 billion, which was made through consumer-to-consumer (C2C) and business-to-consumer (B2B) online sales. Being that big and successful brings no surprise, it has been confirmed that eBay sees more than 2 billion transactions per day. Strategic Information System (SIS) A company achieves Strategic advantage by using strategy to maximize its strengths, resulting in a competitive advantage. The word “strategy” originates from the Greek word strategos, meaning general. The essence of strategy is innovation, so competitive advantage is often gained when an organization tries a strategy that no one has tried before. Strategic Information Systems (SIS) combine the ideas for making potentially winning business decisions and ideas for controlling Information Technology (IT) to execute the decisions. Ebay’s success demonstrates the strategic advantage of the first mover, which is an organization that is the first to offer a new product or service. Basically, an mobile-based system that give a company competitive advantage is a Strategic Information System. One example that is considered a Strategic advantage of the first mover is Superior Brand Name. This enables the company with the competitive advantage to potential be the leader in a specific industry or a combination of many. In order for an information system to be an strategic information, one of the conditions is that the information system must serve an organizational goal rather than simply provide information. Ebay developed a unique auction system that runs in conjunction with their Information System. The main purpose of auction is for buyers to enter bids, as well as making offers to the sellers. The item up for sale states the highest price the buyer is willing to pay for a particular item and the lowest price is

what the seller is willing to take for that item. An example of an auction is the sale of a FiiO Q1 Portable headphone amplifier & Native DSD DAC Mark II to the highest bidder. With the presence of the internet, buyers all around the world can simply sell their products and gain a customer base with the click or tap of a button. On Ebay, sellers can list used, new, refurbished and non-working products. I you to get rid of something that might be useful to someone, then list the item(s) on eBay. A small fee will be applied when the item do get purchased. What also makes this online e-commerce business different from traditionally stores is that there is no inventory cost. Furthermore, it is the first mover in online auction that creates a competitive advantage on the market. Management Information System (MIS) As for eBay’s server, the company took on a virtual flash-based approach with over 100 terabytes of flash memory over a VMware virtual server. This flash storage provide support for eBay’s Internet Small Computer System Interface (iSCSI) and use over 10Gbit Ethernet for transmitting Ethernet frames. Ebay do use Java for it’s server-side infrastructure, along with an Oracle Database. On the client-side, sellers and buyers may use just about any network enabled device to connect with eBay. That include tablets, smartphones, laptops and desktops. And the Ebay user interface can be viewed on all operating systems (OS) - Android, iOS, Windows, Linux and Mac OS. The user experience varies from devices as on the mobile application, buyers are alerted when an item is near ending, when you’re outbid, when you won at item, and whenever the seller accept an offer. Buyers are also notified when an item is shipped and incoming messages from sellers. On the other end, sellers are alerted when an offer is made, every bid that is made, if the buyer paid and every time an item is purchased. Ebay monitor all financial transactions, dialogues and listed item from behind the scenes. After a buyer locate a specific item they’re interesting in, they are provided with several options: 1. Watch the item, then come back later to “Buy it Now” or watch as the item ends so they can “Place a Bid” 2. Place a bid and oversee whether or not another bidder will outbid you. If this option is available, then the seller is willing to let the bidders decide what the final price of an item, but at times, there might be a restriction attached. The Reserve price policy states that the amount of your reserve price isn't shown to your bidders, but they will see that your listing has a reserve price that has not been met. The reserve price isn’t met and time ran out, then the seller doesn’t have to sell the item and will relisted it by a process called “Second Chance Offer". Ebay also charge a extra fee to use the reserve feature. 3. Buy it Now by adding the item to the online shopping cart. At fixed price, which is the “Buy it Now” price the seller may be willing to accept an offer if the buyer offers a price lower than the “Buy it Now” price. 4. Make an Offer - not all sellers offer a space for negotiation.

Business Model The item is listed on eBay, then the higher bidder wins or the item is added to the cart to be purchased. Afterward, the buyer pay for the item, and tax and shipping fee if applicable. The seller pay the Dropship fees and Dropshipper send the item to the buyer with seller’s name and address. Ebay doesn’t release the funds to the seller as of yet. The money from the purchased item is usually available in 21 days or sooner to ensure your buyers receive their items and isn’t in defective, missing parts or appear completely different from what was listed on the app or website....