Exam+2+Review- Burns PDF

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On the exam, remember to answer the question as it is written. Do not attempt to interpret additional information. Only answer based on the information provided. Be sure to read what is being asked of you very carefully! Many questions include things like, “...LEAST likely…” and “...is NOT…” All Chapters 5 Principles of Effective Communication (These are mentioned several times in this unit. Know how each relates to every chapter) Be aware of your communication Effectively use and interpret verbal messages Effectively use and interpret nonverbal messages Listen and respond thoughtfully to others Appropriately adapt your message to your audience Chapter 7 Initiating Relationships Relationships of Circumstance Relationships of Choice Interpersonal Attraction Physical and sexual attraction Matching hypothesis Similarity Proximity Complementarity Uncertainty Reduction Strategies Passive Active Interactive Properties of self-disclosure Reciprocity Appropriateness Risk Two Models of Self-Disclosure The Social Penetration Model Breadth Depth Johari Window Open Blind Hidden Unknown Chapter 8

Relational Escalation/De-Escalation Model (You should know keywords that identify the stages to differentiate between them) Stages of Escalation Pre-awareness Initiation Exploration Intensification Intimacy Stages of De-escalation Turmoil Stagnation De-intensification Individualization Separation Post-interaction Communicating with an Ex On-again/Off-again relationships Postdissolutional relationship The Dialectical Perspective Integration-separation Stability-change Expression-privacy Three Categories of Conflict Pseudoconflict Simple Conflict Ego Conflict Properties of Conflict Power Assertive Communication Aggressive Communication PUGSS What two factors make PUGSS an effective model? Stages of PUGSS (Be able to identify and describe each stage, including examples) Describe the Problem Achieve Understanding Identify Goals Brainstorm Multiple Solutions Select the Best Solution Chapter 11 The Audience-Centered Model of the Public Speaking Process (For chapters 11, 12, 13, and 14, you will need to be able to identify specific examples, effective examples, and inappropriate examples [i.e. “...what is the LEAST effective example?”]. You will

also need to be able to identify if the speaker made an error in the stages [i.e. “...which strategy did the speaker not employee in organizing their speech?”]. It is not enough to simply know the definitions.) Steps to developing a speech Selecting and Narrowing a Topic Identify your purpose General Purpose Inform Persuade Entertain Specific Purpose Develop your Central Idea Audience-centered idea Single Topic Complete Declarative Sentence Direct, specific Language Generate Main Ideas Gather Supporting Materials Types of supporting material Illustrations Descriptions Explanations Definitions Analogies Statistics Opinions Acknowledgement of Supporting Material Determine what should be acknowledged Understand Plagiarism and its consequences Acknowledging in oral citations Chapter 12 Organizing your speech Organizing your main ideas Topically Recency Primacy Complexity Chronologically Spatially Cause-Effect Problem-Solution Organizing your Supporting Material Chronology

Recency Primacy Complexity Specificity Soft to Hard Evidence Signposting Previews Initial Preview Internal Preview Transitions Verbal Nonverbal Summaries Internal Summary Final Summary Introducing and Concluding your Speech Introduction Get the audience’s attention Introduce the topic Give the audience a reason to listen Establish your credibility State central idea Preview main ideas Conclusion Summarize the speech Reemphasize the central idea Motivate the audience to respond Provide closure Chapter 13 Delivering your speech Effective Verbal Delivery Use Words well Specific, concrete words Unbiased (objective) Vivid words Simple words Correct words Chapter 14 Types of Informative Speeches Objects Procedures People

Events Ideas Strategies for making informative speech clear Simplify ideas Pace your flow of information Relate new information to old Strategies for making your informative speech interesting Relate to your listeners’ interests Use attention-getting supporting material Establish a motive for your audience to listen Use word pictures Create interesting presentational aids Use humor Strategies for making your informative speech memorable Build in redundancy Use adult learning principles Reinforce key ideas verbally/nonverbally...