Facilities Management Exam 2 PDF

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Facilities Management Exam 2- Chapters 1-5 1. All managers depend on accurate and timely info to support good management decisions (T/F): TRUE 2. The four steps for effective communication: encoding, transmitting, receiving, and decoding 3. Tasks normally assigned to the facilities manager include: parts inventory control and component supplies - Equipment selection, equipment installation, maintenance contracts, contractual compliance, utility operations/costs, waste management, security, safety, staff training/hiring/firing, quality control, digital info systems, accounting/cost control, operations coordination, scheduling, budget development, parts inventory control, budgeting, corporate reporting, anything else that comes up 4. To support profitable operations throughout the property the facilities manager must work directly for: General Manager 5. Are rules, regulations, and standards established by international agencies and committees binding on the operation of hospitality properties in the US?: only if they are adopted by our government and incorporated into statutory codes 6. Factors that have increased the complexity and volume of available info include: increasing number of systems to be monitored, increasing statutory regulations, growing customer expectations (all of the above) 7. Why is staff communication essential to effective facilities management: the facilities manager must monitor the operations of the entire organization - Upward communication, lateral communication, downward communication 8. If a property is well maintained: very few people notice 9. The facilities manager must always maintain the property to: make sure the right things are done to support profitable operations - Prevent service interruption, reduce operating costs, meet operational requirements, repair is failed maintenance, protect profitable operations 10. In the completion of his/her duties to meet assigned and implied responsibilities, the facilities manager can be drawn into conflicting ethical requirements between what three entities: the general manager/owner, the customers, the employees 11. Data becomes information when it is: analyzed and interpreted - Indicators drive management decisions: after analysis 12. The detrimental efforts of poor communication include: poor decisions, missed opportunities, lost revenue (all of the above) - Cost of poor communication: work does not get done, profits suffer, teams dissolve, organizations fail 13. Expanding technology has increased the tasks that a facilities manager must monitor (T/F): TRUE 14. What is the most effective organizational relationship between the facilities manager and other department or function managers: the facilities manager must be a primary staff member with equal authority to all department managers

Supports all operations appropriately, adjusts support to match operational priorities, coordinates/balances support for best effect 15. Why would a lodging facilities manager pursue ISO 14000 certification and recognition for his/her properties? They have become a standard that many travelers look for - ISO- international organization for standardization - International travelers represent a great interest in quality standards (especially in “green” issues) - 157 countries/50,000 experts - publishes 17,000 common standards for service - 14,000 series- addresses management of the global environment 16. Computer specific systems add to the facilities manager’s workload because: they must be supported and maintained by the facilities manager - Its an operations technology 17. Why are facilities managers notoriously poor communicators? They are characteristically doers instead of talkers, they speak a different technical language than other managers (both a and b) 18. Ethical behavior is important for facilities managers and facilities workers because: nobody is watching them - Facilities ethics: facilities management responsibilities go three directionscustomer/guest, customer/employee, and customer/owner 19. What is the primary tool that a successful facilities manager uses to maintain a property or building in a profitable condition? A Facilities Management System (FMS) 20. Automatic data processing becomes a tool for the facilities manager when it is incorporated into which of the following formats: computerized Facilities Management System 21. The Montreal Protocol of 1987 required that all refrigerants be changed in participating countries because: the old refrigerants were thought to damage the ozone layer of the atmosphere - Combat ozone depletion of the atmosphere, rules adopted by many countries (USA), replaced refrigerants (CFCs-> HCFCs-> HFC) 22. Accountants consider maintenance activities to be: an overhead cost 23. The Fair Labor Standards Act of 1938 (FLSA): established a national minimum wage - Federal statute/law - Established minimum wage control- protection for worker’s job security (cant hire lower wage workers), established rules for overtime wages, prohibited oppressive child labor - Amended in 1963 with equal pay act: no pay discrimination, allow for merit system - Amended in 1993 with family and medical leave act (12 weeks unpaid/job protected): fulltime= scheduled 40 hours a week, if your employment depends on gratuities, minimum wage is $2.13 an hour, some paid vacation, some paid sick leave, 9 paid national holidays (required to work on a holiday is double time pay) -

24. To use the “Dashboard Approach” to managing a property or facility the facilities manager must: coordinate operational systems to essentially “drive” the building - Overall condition indicators - Many sources, enormous amount of raw data, a few key elements, established routine procedures, support facilities management system, each staff member has a different dashboard 25. What is the most important environmental certifying body and program in the US: the US Green Building Council (USGBC) and its Leadership in Energy and Environmental Design Program (LEED) 26. Facilities management training or certification is absolutely necessary for success in the hospitality industry (T/F): TRUE - Facilities training: o Handy man= limited operation o Formal training: universities, trade schools, professional organizations, management experience o Credentials: professional standards, certified qualifications/licenses 27. Which of the following agencies provide training and certification credentials for facilities managers: Building Owners and Managers Institute (BOMI), the American Hotel and Lodging Association (AH&LA), the International Facility Managers Association (IFMA) (all of the above) 28. Material Safety Data Sheets (MSDS) must be: kept on file and available to employees - Contains all chemical and material information 29. The National Fire Protection Association is: an association of groups, companies, and individuals interested in fire safety - Not a government organization, membership includes an entity or individual interested in fire safety, published 300 codes and standards related to fire safety, basis for federal, state, and local fire and construction safety codes 30. Although they can amass enormous amounts of detail info what is the one thing computers cannot do? Think for themselves 31. What is the largest single item of capital investment in a hospitality enterprise? The building 32. As long as the facilities manager maintains all existing systems in functional condition the property will remain profitable indefinitely (T/F): TRUE??? 33. The most common roofing system for hospitality properties is: a floodcoat roof - Other roof systems: decking, insulation, weatherproof membrane, Modern: vinyl membrane 34. The “Dashboard Approach” to management is defined as: the visualization of selected items of critical info portrayed as the instrument cluster of an automobile dashboard 35. E-mail messages are inappropriate for: emergency messages requiring immediate action, disciplinary action or reprimands to an employee, and confidential information (all of the above) - Email message: essential skill, less disruptive, fast-multiple recipients, doesn’t require specific location, not always read immediately, not good for

emergency information, doesn’t convey voice inflection or body language, cannot un-send, defeat by sarcasm 36. Listening is a passive activity (T/F): FALSE—listening is an ACTIVE activity 37. We only communicate when we intend to communicate (T/F): FALSE 38. The memo is used for: only internal communication - Internal communication, short/straight forward, address only a single subject, five elements: to, from, date, body, subject 39. Building and construction specifications and standards for modification to meet Americans With Disabilities Act (ADA) standards are found in: Americans with Disabilities Act Accessibility Guidelines (ADAAG) - Title III—public accommodation - Covers existing and future construction, affects all building systems and services, physical modification are managed by the facilities manager 40. The primary role of the facilities manager can be defined as: maintaining the operating systems and structure in profitable condition 41. Why should the facilities manager be a member of the executive staff? The facilities manager must be in direct communication with the general manager 42. Operational systems for which a facilities manager has responsibility within a building or property include all of the following except: Automated accounting control system??? - Supporting and dependent elements - Structural systems: building envelope (roof+walls), roof, walls, frame, foundation, floors, surface treatments, materials requirements Extra stuff: - Integrated systems: o Manage separately: easier but ineffective o Manage all systems simultaneously: effective, coordinated, balanced - World Commission on the Environment and Development (WCED) o Developed concept of sustainability—“meeting the needs of the present without compromising the ability of future generations to meet their needs” o Three level approach: economics (profits), environment (planet), and equity (people) - Coalition for Environmentally Responsible Economics (CERES) o International corporations o “green hotel” initiative in 2001; encourages corporate members to consider environmental factors; direct influence on international travelers - National Electric Code (NEC) o Developed and published by NFPA (updated every 3 years); basis for federal, state, and local electric codes; all construction, renovation, and repair must meet current codes without regard to original construction date - National Safety Council (NSC)

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o Founded in 1913, chartered by congress in 1935, non-political, provides training and educational programs on safe procedures and behavior, basis for appropriate statutes (ex. Seatbelts) Environmental protection agency (EPA) o Est. 1970 by act of congress; regulatory body for protection of natural environment, numerous programs designed to standardize industry practices and procedures, active in energy production and conservation, pollution prevention, policies carry the impact of law, hazardous waste (ignitability, corrosively, reactivity, toxicity), connected to OSHA “HazCom” standards Occupational Safety and Health Act (OSHA) o Established 1971 by act of congress, safety related work practices, equipment safety standards, hazard communication standards, energy source safety standards, have the power to fine and close companies that violate published standards o OSHA hazard communication standards (HazCom)—established 1988, requires material safety data sheets (MSDS) for all chemicals and materials, requires employee safety training in use of hazardous materials American Gas Association (AGA) o Founded in 1918, 190 energy utility companies, certification standards for equipment and systems using natural gas or LPG products Pregnancy discrimination act 1978 o Stipulation: applies to companies of 15 or more employees Sources of general management info: news media, customers, employers, accounting, staff...