Interview Questions for Application Support Engineer Final PDF

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Good resource to hone your skills and gain confidence...

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Interview Questions for Application Support Engineer Request A and Request B are support tickets that we receive at CallHub. Carefully understand the questions customers have raised and respond to them as appropriate. Request C is to come up with a help document that will explain new users how they can create campaigns and do multiple stuff with CallHub’s voice broadcasting campaigns. You will have to register for CallHub account and attach screenshots from the product to build the help document. Request A: My name is Elana and the company for whom I work uses CallHub frequently (username: applekart). However, we have been experiencing some recent difficulties. When placing a call, there is often no dial tone; the line is completely silent until someone picks up the call, or in some cases, the call just ends. Please let me know how we can address this issue. Thank you, Elana Director of Operations, Applekart

Sample Reply: Hi Elana, Thank you for writing to us. We sincerely apologize for the inconvenience caused. I understand that you experience the line as completely silent until someone picks up at the other end and often experience no dial tone. I’ve transferred this case to the concerned department and they are already looking in to this issue. We’ll get to back to you within the next 24 hours, after further analysis. Should you have any other queries, please feel free to send us an e-mail at [email protected]. Regards, Naveen Raj R Application Support Team, Callhub Request B: Hello,

I am a new callHub user, kgw. I accidentally bought 2 phone numbers in my account that I don’t need. Is there a way to remove these numbers and give me a credit for the $4 or so that was eaten up by this error. Thank you, Kelly Sample Reply Hi Kelly, Firstly, Thanks for giving callHub a try. Regarding the issue that you faced, yes I will definitely assist you in removing the accidentally bought numbers. Since we have a strict refund policy, I regret you to inform that we wouldn’t be able to process a refund but we will give you a coupon code which you could use next time you add credits. I will confirm with you once the numbers you bought accidently are removed. Should you have any other queries, please feel free to reach out to us at [email protected]. Regards, Naveen Raj R Application Support Team, Callhub

Request C: Create a help web page with detailed instructions to help a CallHub user create a voice broadcast campaign where, 2.1 Key press of 1: Transfers the call to 2 phone numbers 2.2 Key press of 2: Adds the caller to a do not call list 2.3 The campaign must play the audio message to people answering the phone 2.4 It must hang up if an answering machine picks up...