ISC - Multiple choice PDF

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CHAP 1 B - A key success factor for Net-A-Porter is the ability to A) use IT for competitive advantage. B) buy what customers want from designers. C) provide products to a niche market. D) provide services at a lower cost. C - Net-A-Porter's online store is an example of A) business-to-employees EC. B) consumer-to-consumer EC. C) business-to-consumer EC. D) business-to-business EC D - A broader definition of EC that includes not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners, and conducting electronic transactions within an organization best defines A) e-tailing. B) e-government. C) e-commerce. D) e-business C - Depending on the degree of digitization, EC can take several forms including A) the business process, the collaboration, and the transaction. B) the marketing channel, the agent, and the collaboration method. C) the ordering system, processing, and shipping method. D) the payment method, the delivery method, and the production method. B - Organizations that conduct their business activities solely online are A) unrestricted commerce organizations. B) pure-play organizations. C) brick-and-mortar organizations. D) click-and-mortar organizations D - Organizations that conduct some e-commerce activities, usually as an additional marketing channel, are A) pure-play organizations. B) value-added organizations. C) brick-and-mortar organizations. D) click-and-mortar organizations. C - A corporate or government network that uses Internet tools, such as Web browsers, and Internet protocols best defines A) extranet. B) social network. C) intranet.

D) e-market C - An online marketplace where buyers and sellers meet to exchange goods, services, money, or information best defines A) farmers market. B) digital marketplace. C) electronic marketplace. D) webinar. C - Referencing the Electronic Commerce Framework, marketing and advertisement is in the category of A) value chain. B) electronic commerce applications. C) support services. D) infrastructure. B - According to the Electronic Commerce Framework, direct marketing, search jobs, and online banking are A) part of the EC infrastructure. B) electronic commerce applications. C) support services. D) supply chain management activities. A - When Apple conducts online transactions with its trading partners, this is an example of A) B2B. B) B2C. C) EDI. D) e-CRM B - An e-commerce model in which all the participants are businesses or other organizations describes A) business-to-business-to-consumer. B) business-to-business. C) consumer-to-business. D) business-to-consumer. D - EC classifications include A) business-to-business. B) consumer-to-business. C) business-to-consumer. D) all of the above. A - A business that provides some product or service to a client business that maintains its own customers best describes the E-commerce model of

A) business-to-business-to-consumer. B) consumer-to-business. C) business-to-business. D) intrabusiness EC A - Selling corporate products to one's employees is an example of A) intrabusiness EC. B) business-to-business-to-consumer. C) collaborative commerce. D) business-to-consumer D - A job opening in the Sales Department is posted on the company's intranet by the Human Resources Department. This is an example of A) B2S. B) B2B. C) E2C. D) B2E A - Boeing designing a product together with one of its business partners is an example of A) collaborative commerce. B) business-to-employees commerce. C) business-to-business commerce. D) consumer-to-business commerce. A - G2B occurs when A) a government entity buys or provides goods, services, or information from or to businesses. B) a government entity buys or provides goods, services, or information from or to individual citizens. C) a government entity buys or provides goods, services, or information from or to nonprofit organizations. D) a government entity buys or provides goods, services, or information from or to other governments. C - A technology used to electronically transfer routine documents, such as invoices and purchase orders, and for financial transactions is A) global document transfer. B) electronic funds transfer. C) electronic data interchange. D) exchange-to-exchange. C - Commercial activities conducted on Facebook best describes A) business-to-consumer commerce. B) social commerce.

C) f-commerce. D) c-commerce D - Reasons EC companies fail include A) not ensuring they have the inventory and distribution setup to meet the fluctuating and increasing demand for their products. B) lack of financial skills. C) little experience with marketing. D) all of the above. D - The second generation of Internet-based services that lets people collaborate and share information online in new ways, such as social networks, wikis, communication tools, and folksonomies, best describes A) Virtual Web. B) Media Web. C) Social Web. D) Web 2.0. A - According to O'Reilly (2005), which Web 2.0 level's applications exist only on the Internet, deriving their effectiveness from interhuman connections and from the network effects that Web 2.0 makes possible and growing in effectiveness as people make more use of them? A) Level 3 B) Level 0 C) Level 1 D) Level 2 C - According to O'Reilly (2005), which Web 2.0 level's applications work as well offline as online? A) Level 1 B) Level 3 C) Level 0 D) Level 2 Answer: C C - A category of Internet applications that help connect friends, business partners, or individuals with specific interests by providing free services such as photo presentation, e-mail, blogging, and so on using a variety of tools best defines A) intranets. B) community networks. C) social networking. D) enterprise networks C - The e-commerce activities conducted in social networks and/or by using social software best describes

A) consumer commerce. B) virtual commerce. C) social commerce. D) enterprise commerce. B - A major gateway through which employees, business partners, and the public can enter a corporate website best defines A) social network. B) corporate portal. C) intranet. D) extranet D - Because the pace of change and level of uncertainty in the marketplace are expected to accelerate, organizations are A) considering less information when making decisions. B) making fewer decisions and/or decisions less frequently. C) unable to react quickly enough to threats and opportunities. D) operating under increasing pressures to produce more products, faster, and with fewer resources. D - According to the Business Environment and Performance Model, drivers for organizations include A) the organization's strategy. B) the organization's mission. C) problems from the business environment. D) all of the above. A - Societal business pressure examples include A) compliance. B) global economy. C) increased power of the consumer. D) rapid technological obsolescence. C - According to the Business Environment and Performance Impact Model, ________ provide support to organizations' activities and to the resultant performance, countering business pressures. A) markets and government B) missions and strategies C) EC and IT D) core competencies and critical response activities B - Each of the following is an essential capability that helps drive EC except A) providing efficient and effective business transactions. B) facilitating company consolidations. C) sharing information and knowledge.

D) customizing products and personalizing services. A - A method of doing business by which a company can generate revenue to sustain itself best defines A) business model. B) marketing strategy. C) business plan. D) value chain C - According to the ________ revenue model, customers pay a fixed amount, usually monthly, to receive some type of service. A) transaction fees B) advertising fees C) subscription fees D) affiliate fees B - According to the ________ revenue model, companies receive commissions for referring customers to others' EC websites. A) transaction fees B) affiliate fees C) advertising fees D) subscription fees C - As identified by Amit and Zott (2001) which of the following is not one of the four sets of values that are created by e-business? A) novelty B) search and transaction cost efficiency C) financial efficiency D) complementarities C - Large organizational buyers make large-volume or large-value purchases through ________, also known as reverse auctions. A) name-your-own-price models B) viral marketing C) electronic tendering systems D) online direct marketing C - According to the ________ model, an organization can increase brand awareness or even generate sales by Web-based word-of-mouth marketing or promoting a product or service to other people. A) electronic tendering systems B) online direct marketing C) viral marketing D) name-your-own-price

D - Major barriers to EC include each of the following except A) implementation difficulties. B) lack of technology skills. C) lack of potential customers. D) competition B - Benefits of EC to organizations include each of the following except A) supply chain improvements. B) closing the digital divide. C) efficient procurement. D) cost reduction. B - Which of the following is not one of the benefits that EC provides to consumers? A) ubiquity B) global reach C) enable telecommuting D) instant delivery D - Each of the following is a benefit of EC to society except A) closing the digital divide. B) more public services. C) improving homeland security. D) fewer permits and less tax. A - Which of the following is a technological limitation of EC? A) order fulfillment requirements of large-scale B2C B) security and privacy concerns that deter customers from buying C) difficulty obtaining venture capital D) unresolved taxation, public policy, and legal issues D - Each of the following is a non-technological limitation of EC except A) people do not yet sufficiently trust paperless, faceless transactions. B) lack of trust in EC and in unknown sellers hinders buying. C) online fraud is increasing. D) software development tools are still evolving B - The success of the entrepreneurial company JetPens was due to keeping costs low by each of the following methods except A) using open source free software. B) giving away free samples via social networks. C) using smart key words to rank high with search engines. D) advertising via e-mail.

CHAP 11 b - Amazon.com's initial business model called for A) mobile retailing that had a central warehouse with a large inventory. B) virtual retailing that had no warehouses and no inventory. C) virtual retailing with two large warehouses in high-volume locations. D) mobile retailing that had numerous portable or rented warehouses with small inventories. b - Which of the following is not an EC service? A) e-process B) e-partnership management C) e-markets D) e-infrastructure c - Business partners, government, customers, and suppliers are A) e-processes. B) e-markets. C) e-communities. D) e-infrastructure d - E-infrastructure services include each of the following except A) systems development. B) integration standards. C) consulting services. D) security a - Order fulfillment refers to each of the following except A) providing price guarantees. B) providing customers with what they have ordered. C) providing all related customer services. D) providing ordered products or services on time d - Activities that support fulfillment of orders, such as packing, delivery, accounting, and logistics best defines A) order fulfillment. B) front-office operations. C) logistics. D) back-office operations d - The business processes, such as sales and advertising, which are visible to customers best defines A) logistics. B) order fulfillment. C) back-office operations. D) front-office operations

b - The operations involved in the efficient and effective flow and storage of goods, services, and related information from point of origin to point of consumption best defines A) order fulfillment. B) logistics. C) back-office operations. D) front-office operations. d - The logistics of EC systems, typically involving small parcels sent to many customers' homes best defines A) e-delivery. B) e-fulfillment. C) e-shopping. D) e-logistics. a - How does traditional logistics typically differ from EC logistics? A) EC logistics deals with the movement of large amounts of materials to a few destinations. B) EC logistics is more predictable because demand is stable and consistent. C) Traditional logistics deals with the movement of large amounts of materials to a few destinations. D) Traditional logistic shipments typically are small parcels sent to many customers' homes. d - . The administrative activities of order taking and fulfillment involve each of the following except A) sales quote. B) order configuration. C) settlement. D) social engineering. a - The movement of returns from customers to vendors best defines A) reverse logistics. B) bullwhip logistics. C) reverse release. D) back flow logistics b - A major activity related to the supply chain management problem in EC is the A) distribution. B) demand forecast. C) third-party logistics. D) order-taking process d - Factors influencing demand include A) economic conditions. B) weather conditions.

C) competition. D) all of the above. a - Major management issues in supply chain management include each of the following except A) social engineering. B) inventory control. C) distribution network configuration. D) supply contracts c - External, rather than in-house providers of logistics services best defines A) outsourced development. B) external sourcing. C) third-party logistics suppliers. D) external settlement. d - Uncertainties, lack of coordination, and an inability or refusal to share information among business partners create EC ________ problems. A) product development B) shipping and handling C) infrastructure D) supply chain fulfillment d - Solutions to order fulfillment problems along supply chains include A) warehousing and inventory management improvements. B) improvements in the order-taking activity. C) speeding deliveries. D) all of the above. d - A software system that helps in managing warehouses best defines A) reverse engineering system. B) risk management system. C) decision support system. D) warehouse management system d - Order taking can be done via A) EDI, EDI/Internet, or the Internet. B) EDI, EDI/Internet, the Internet, or an extranet. C) the Internet or an extranet, and it may be fully automated. D) EDI, EDI/Internet, the Internet, or an extranet, and it may be fully automated a - Implementing linkages between order-taking and payment systems can improve order fulfillment. Electronic payments can expedite both the order fulfillment cycle and the payment delivery period. With

such systems A) payment processing can be significantly less expensive, and fraud can be better controlled. B) payment processing can be significantly less expensive, but fraud is less controlled. C) payment processing costs remain the same, but fraud can be better controlled. D) payment processing can be significantly more expensive, but fraud can be better controlled. d - Benefits of warehouse management systems include each of the following except A) reducing inventory. B) managing receiving. C) decreasing the incidence of out-of-stocks. D) increasing the bullwhip effect a - Automated warehouses include each of the following except A) mass customization. B) robots. C) devices that expedite product pickup. D) RFID and wireless technologies. b - Which of the following was used by Shurman Fine Papers to improve its demand forecast and minimize both out-of-stocks and overstocking? A) TrueShip B) RedPrairie C) IntelliTrack D) SQL Serve d - . Keys to successful inventory management include A) superior management. B) employee satisfaction. C) low cost. D) efficiency b - An effective way to solve order fulfillment problems is for an organization to A) build more local warehouses. B) partner with other companies, such as UPS, or distribution centers. C) reduce the variety or types of products being sold. D) use AutoCart d - Intermediaries that prepare goods for shipping best describes A) fulfillers. B) vendors. C) collaborators. D) forwarders

d - The pioneering approach by ________ was to produce the components of computers via mass production and to offer customization in the manner in which they were assembled. A) Gateway B) Intel C) IBM D) Dell a - The Boston Consulting Group found that the ________ was the number-two reason shoppers cited for refusing to buy on the Web frequently. A) absence of a good return mechanism B) lack of security C) delay in receiving products D) inability to compare products d - Each of the following is characteristic of order fulfillment except A) flexible systems are needed because customers might change an order after the order is sent to the warehouse. B) B2B order fulfillment commonly uses business processes management (BPM) software to automate various steps in the process. C) customers pressure suppliers to improve the order fulfillment process. D) B2C fulfillment may be more complex than that of B2B. c - According to Supplychainer.com (2006), the seven elements for optimal order fulfillment include each of the following except A) incorporate sales and marketing into the process. B) integrate your systems. C) utilize social engineering sites as much as possible. D) reduce or eliminate paperwork. d - The knowledge about where materials and parts are at any given time, which helps in solving problems such as delay, combining shipments, and more best defines A) product placement. B) verification. C) risk avoidance. D) visibility. d - Merge-in-transit and rolling warehouses are examples of A) business process management. B) B2C fulfillment. C) order fulfillment in services.

D) logistics postponement b - A logistics model in which components for a product may come from two or more different physical locations and are shipped directly to the customer's location best defines A) B2C fulfillment. B) merge-in-transit. C) rolling warehousing. D) business process management c - A logistics method in which products on the delivery truck are not preassigned to a destination, but the decision about the quantity to unload at each destination is made at the time of unloading best describes A) bullwhip effect. B) merge-in-transit. C) rolling warehouse. D) reverse logistics system d - Using Web services, Dell schedules every line in every factory around the world every ________, and only brings ________ worth of materials into the factory. A) day; 1 day's B) week; 1 week's C) 12 hours; 12 hours' D) 2 hours; 2 hours' d - . According to Melnyk, et al. 2010, supply chains of tomorrow must deliver varying degrees of A) innovation. B) safety and security of goods delivered. C) eliminating waste, reducing pollution, and improving the environment. D) all of the above. d - Tags that can be attached to or embedded in objects, animals, or humans and use radio waves to communicate with a reader for the purpose of uniquely identifying the object or transmitting data and/or storing information about the object best defines A) wireless router. B) location chips. C) goods locator chip. D) radio frequency identification d - Project in which suppliers and retailers collaborate in their planning and demand forecasting to optimize

flow of materials along the supply chain best describes A) customer relationship management. B) transaction management systems. C) directory services. D) collaborate planning, forecasting, and replenishment. d - Consulting firm categories include A) traditional consulting companies that maintain divisions that focus on EC. B) firms that provide expertise in the area of EC but not in traditional business. C) EC hardware and software vendors that provide technology-consulting services. D) all of the above c - Which of the following is a large business directory organized by location and by product or service? A) ThomasNet B) A2Z of B2B C) Websters D) i-Stores b - Which of the following B2B services creates revenue by providing content? A) transaction brokers B) content providers C) specialized directories D) marketplace concentrators a - Which of the following matches business clients with firms that provide ...