lecture 5(a) notes - Building Maintenance 345 PDF

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FACULTY OF ARCHITECTURE PLANNING AND SURVEYING DEPARTMENT OF BUILDING SURVEYING AP119 _________________________________________________________ BUILDING MAINTENANCE I BSR257 ASSIGNMENT I NAME: MUHAMMAD SYADDAD KHIR BIN MD ZIN 2018688704 GROUP: AP1194B

PREPARED FOR: MUHAMMAD NURFAISAL BIN BAHARUDDIN

SEMESTER: MARCH 2020 – JULY 2020

TABLE OF CONTENT NO 1.0

CONTENT INTRODUCTION

PAGE NUMBER 1

2.0

LITERATURE REVIEW

2-3

3.0

CRITERIA OF DEFECT FORM

4-5

4.0

DEFECT FORM

6-7

5.0

CASE STUDY

8

6.0

SWOT ANALYSIS FOR DEFECT FORM

9-10

7.0

SUGGESSTION FOR SWOT

11

8.0

CONCLUSION

12

9.0

REFRENCES

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1.0 INTRODUCTION Maintenance is the process of ensuring that buildings and other assets retain a good appearance and operate at optimum efficiency. Inadequate maintenance can result in decay, degradation and reduced performance and can affect heath and threaten the safety of users, occupants and others in the vicinity. Depending on its design, quality of materials and workmanship, function and location, buildings deteriorate at different rates and require different levels of attention. No building will ever be maintenance-free, but the quality of the design and workmanship can minimise the level required. Maintenance can help: 1. Prevent the process of decay and degradation. 2. Maintain structural stability and safety. 3. Prevent unnecessary damage from the weather or from general usage. 4. Optimise performance. 5. Help inform plans for renovation, refurbishment, retrofitting or new buildings. 6. Determine the causes of defects and so help prevent re-occurrence or repetition. 7. Ensure continued compliance with statutory requirements. Poor maintenance management will reduce the building lifespan and accelerate the deterioration process of building. Besides that, poor maintenance also will effects the condition of the building, it is also a threats to the residents, making the residents feel unsafe, cause inconvenience and bring a lot of trouble to the resident and others.

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2.0 LITERATURE REVIEW A defect is a building flaw or design mistake that reduces the value of the building, and causes a dangerous condition. A construction defect can arise due to many factors, such as poor workmanship or the use of inferior materials. Building defects do not appear to have been minimized despite recent advancements in building technology. Some common defects caused by agents such as atmospheric pollution, poor workmanship or the use of inferior materials and climatic conditions are more frequent. Defective building construction not only contributes to the final cost of the product but also to the cost of maintenance, which can be substantial. Defective construction includes activities such as compaction not done to specifications leading to ground subsidence and eventual early deterioration of foundations. This may lead to the complete failure of a structure. Defect form is very important because if a defect occurs in the building then we need to report about the defects to the building management. If we want to do a report about the defect in the building, we need to fill up the defect form and submit to the building management. The building management will take an action to solve the problems before it will become worst. Generally defects are command to the building. There are two types of defect which is major defects and minor defects. Major defects is a defect in a major element of a building that is attributable to defective design, defective or faulty workmanship, defective materials, or a failure to comply with the structural performance requirements of the National Construction Code. Next for minor defect, an internal or external load-bearing component of a building that is essential to the stability of the building, or any part of it (including but not limited to foundations and footings, floors, walls, roofs, columns and beams). Minor Defects are those which do not affect a major element of the building and generally pertain to cabinetry and painting.

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Therefore, to prevent the defects in the building getting worst, every building must have maintenance work to make sure the building long lasting and safe to use it. The benefits of proper building maintenance is to Limits the dangers. Damaged and poor maintained building is also characterized by a poor environment. The damaged building, car parks, walkways and other premises may increase the dangers and liabilities of someone gets injured because of damage to your building. Besides that, building maintenance can also save your money. Precaution is always easy and economic than cure. It very natural that emergency repairs are more expensive than the periodic maintenance. Periodic and proper maintenance of building ensures that your building is properly maintained and completely free from damage, costly problems and the need for constant urgent repairs. Lastly, a building or an infrastructure is not just a piece of structure, it is an important financial investment that has the potential to serve you comfort and serve returns for years. A building provides you and your people a place of shelter, proper environment to work, play, live and practice other activities and also protect you from disturbances of the outside. Maintaining your building premises is necessary in order to preserve the assets and protect the building the building occupants. Proper building maintenance makes sure that the building and the environment remain healthy, clean and a safe place to work or reside.

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3.0 CRITERIA OF DEFECT FORM 1. Make it easy to reproduce the defect by developer -

Make sure you include the environment, data used, and all steps necessary to reproduce the defect. If your defect is not reproducible it will never get fixed, and the defect may be considered invalid.

2. Be specific and to the point -

Try to summarize the problem concisely yet in effective way. Do not combine multiple problems into one defect even if they seem similar. Write different defect reports for each problem. This will make it easier for the developer to fix and for QA to verify.

3. Add more useful information -

Add whatever useful information which can help developer to understand and fix the problem in the defect report. This may include screenshots, error logs, testing data, application parameters, system settings, and perhaps even some video recording files. Do the investigative reporting work for the developer if you can. You may even add your own suggestions as to where the problem may be or how it is also related to other defects that you are aware of.

4. Do not put the same building defect in one defect form -

For the defect form that has been listed the defect, avoid to duplicate the defect because it can confused the complainant to fill the form.

5. One defect form only for one defect only -

State in the form that only one defect can be filled in one defect form. So, the maintenance team will take an action about the problems and not confused. 4

6. Use the defect form that represents the company -

Make sure the form is customized using your colors and logos so that you also communicate you identity through the survey. The respondents know who you are when they choose to reply to your question.

7. Good defect form must have good design -

Leave plenty of white space. Your form should appear uncluttered and visually clean so that people don’t fell it will be time-consuming and difficult to fill in.

8. Do a scale 1-5 about condition of defect -

Start with 1 is really bad which means need an immediately repair and end with rate 5 which is the defect still can fulfil its functions. It can make the maintenance team know the detail of the defect’s condition.

9. Make sure your survey is accessible -

The more quality responses you receive, the more reliable the data you will get. You will easily to take an actions on the responses.

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4.0 DEFECT FORM

6

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5.0 CASE STUDY Molek Regency managed by Kensington Stara Management (Kensington) for the maintenance of the apartment. The main objective of Kensington Strata Management Sdn. Bhd. (Kensington) is to provide the full range of professional management services for strata titled properties regardless of whether they are residential, commercial or industrial. Generally, whilst managing a project, Kensington will identify areas of salient concerns. Prioritized these areas into different level of importance and tackling these problems with individual focus and working closely with the Developer/Joint Management Body (JMB), Management Cooperation and Resident Association. Our strategies of management can be subdivided into three prong approach, Identification, Prioritization and Dissolution. The knowledge and technical knowhow coupled with the experience of managing stratified and non-stratified properties like Condos, Apartments, Commercial and Gated & Guarded Community we are in the position to spearhead big projects and providing solutions to most problems. We have at the moment 72 employees currently serving all the sites including Visiting Managers, Senior Audit Manager, Managers, Accounts/Admin, Chargeman and Building Maintenance. Over the years, we have developed comprehensive SOP for the operation of the site which is imminently responsible for the success of running an estate.

Kensington Stara Management information: Austin 18, Suite 17-12, Jalan Austin Perdana 3, Taman Austin Perdana, 81100 Johor Bahru, Johor, Malaysia. Tel:

+607-212 1200

Mobile: +6012-770 2366 (Mr Teoh) +6012-780 9097 (Mr Koh) Email: [email protected]

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6.0 S.W.O.T INTRODUCTION SWOT stands for Strengths, Weaknesses, Opportunities, and Threats, and so a SWOT Analysis is a technique for assessing these four aspects of your business.You can use SWOT Analysis to make the most of what you've got, to your organization's best advantage. And you can reduce the chances of failure, by understanding what you're lacking, and eliminating hazards that would otherwise catch you unawares. Better still, you can start to craft a strategy that distinguishes you from your competitors, and so compete successfully in your market. Strengths are things that your organization does particularly well, or in a way that distinguishes you from your competitors. Think about the advantages your organization has over other organizations. These might be the motivation of your staff, access to certain materials, or a strong set of maintenance services. Weaknesses, like strengths, are inherent features of your organization, so focus on your people, resources, systems, and procedures. Think about what you could improve, and the sorts of practices you should avoid. For opportunities, they usually arise from situations outside your organization, and require an eye to what might happen in the future. They might arise as developments in the market you serve, or in the technology you use. Being able to spot and exploit opportunities can make a huge difference to your organization's ability to compete. Threats include anything that can negatively affect your business from the outside. Always consider what your competitors are doing, and whether you should be changing your organization's emphasis to meet the challenge. But remember that what they're doing might not be the right thing for you to do, and avoid copying them without knowing how it will improve your position.

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S.W.O.T FACTORS STRENGTH

WEAKNESSES

OPPORTUNITIES

THREATS

- Good cooperation

- Technical knowledge of mechanics and adjusters results from their experience. - Lack of team work. - Lack of knowledge on contemporary maintenance concepts. - lack of systematic records of performed technical services and failure. - Poor workshop equipment.

- Purchasing software to support planning and analysis of maintenance data. - Purchasing specialist diagnostic equipment. - Specialist technical training for maintenance department. - Trainings on problem solving.

- Strong dependence on companies providing outsourced maintenance services. - Aging machines.

between maintenance and production managers. - Well defined tasks and responsibilities of maintenance staff. - partnership with companies providing outsourced maintenance services. - Extensive professional experience of maintenance staff and adjusters. - Attractive remuneration for new employees.

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7.0 SUGGESTION FOR S.W.O.T STRENGTH

WEAKNESSES

OPPORTUNITIES

THREATS

1. Do an

1. Make sure the

1. Cooperation

1. Find a better

improvemennts

defect form is

between

alternative

- The company

perfect

management and

- Buy a cheaper

should be able to

- Put the steps to

maintenance

material but high

use an ethical

avoid a problem

team

quality of material

management

and will help the

- cooperate at their to solve the

strategy that will

user to know how

full potential and

uplift the image of

to fill the form

overcome the

the company. 2. The defct form 2. Be a responsible to submit the defect form to the maintenance team - Inform to the complainers if they are considering

doesn’t have scale about condition of defect - To identify which

obstacles in their

2. Being

paths, they’re

unprepared for

going to need the

opening numbers

help and

- Initial poor

cooperation of

service or product

those on their

quality could

team.

discourage

defect should be repair first according to the scale.

problems.

customers from 2. Accepting Feedback & Constructive

making a

Criticism

complaint.

- Feedback and constructive criticism are a critical component of improving the way your employees work.

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returning.

8.0 CONCLUSION In conclusion, defect form is important to the facilities management to make a report to the surveyors for make sure the occupants could safely live inside their house without experiencing building sick building syndrome. Based on the investigation, there are few recommendations that can be made in order to improve the defects for new buildings in future studies. The recommendations that can be made for future studies are as following: a) To study the potential ways to overcome the defects in new buildings in Malaysia b) To study the relationship between the defects and costs in the new buildings c) To study the repair techniques and selection of materials in the maintenance of new buildings.

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9.0 REFRENCES https://www.liveplan.com/blog/what-is-a-swot-analysis-and-how-to-do-it-right-withexamples/ https://pestleanalysis.com/swot-analysis-threats-definition-examples/ https://getsling.com/blog/areas-of-improvement-for-employees/ https://www.getfeedback.com/resources/online-surveys/7-samples-of-feedbackforms-for-customers-that-actually-work/ http://www.kensington-strata.com/usr/pagesub.aspx?pgid=9 https://www.designingbuildings.co.uk/wiki/Maintenance

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