Listening Effectively notes PDF

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Summary

Lecture notes for Pro. Haynie-Deforest from her powerpoint. She has a tendency to go too fast for most people, but I managed to get the important stuff. ...

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Listening is the active process of making meaning out of another person’s spoken message Listening is active, not automatic Listening requires more than just hearing, which is the sensory process of receiving sound Listening effectively is important We spend much of our waking day listening Good listening skills are essential in the workplace, families, and social relationships Two misconceptions Myth: Hearing and listening are the same Myth: Listening is natural and effortless. To listen effectively, one has to be trained Culture can affect many dimensions of listening behaviour Expectations for directness Nonverbal listening responses Understanding the language HURIER model Hearing Understanding Remembering Interpreting Evaluating Responding People often engage in one or more of the following types of listening Informational - Listening to learn Critical - Listening to analyze or evaluate something Empathic - Trying to understand what the speaker is thinking or feeling Noise is a barrier to effective listening Is anything that distracts us from listening to what we wish to listen to Some noise is physical

Some noise is psychological Pseudo listening and selective attention are barriers to effective listening Pseudo listening means pretending to pay attention to someone Selective listening means listening only what we choose to hear Information overload is a barrier to effective listening Glazing over is a barrier to effective listening Rebuttal tendency is a barrier to effective listening - formulating a response while the other person is still speaking Close-mindedness - not listening to anything you don’t agree with Competitive interrupting - interrupting to take control of a conversation Separate what is and isn’t said Avoid the confirmation bias Be a skeptic Evaluate a speaker’s credibility Understand probability Listen non judgmentally Acknowledge feelings Communicate support nonverbally...