Managing Professional Relationships PDF

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Notes on Professional Relationships...

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Criteria For Managing Impersonal Relationships ● The interaction should involve appropriate roles and scripts ● Interactants should be respectful of each other ● Interactions should enable both participants to achieve their practical goals ● Interactions should allow some room for the expressive behavior of individuals Goffman’s Rituals ● Avoidance Rituals ○ Allowing the other person the right to their privacy; physical and psychological ○ Titles ● Presentational Rituals ○ Noticing persons presentation ○ Small services (give coffee, engaging in a friendly manner) ○ Extending the invitation, allowed to decline the invitation Space and Place ● Third Places - Ray Oldenburg ○ Neutral territory ○ Not owned by a specific group ○ Patrons have equal status ○ Conversation is the dominant activity ○ Accessible hour ○ Within walking distance ○ “Regulars” but inclusive of others ○ Unimpressive decor ○ “Home away from home” ■ Corner Groceries ■ Beauty Shops ■ Pubs ■ Cafe Workplace Interaction ● Organizational Culture ○ Vocabulary ○ Stories ○ Rites, Rituals, and Practices ○ Heroes ■ Exemplars ○ Structures

○ Informal Networks: Not formally reporting to each other; friends outside of work; Smokers ○ Grapevine: Informal network; Gossip; Talk about people that cannot defend themselves Approaches to Workplace Conflict ● Negotiation: Process whereby two or more parties whose interests are initially opposed use communication to reach joint decisions Conflict Style (SEE SLIDE FOR GRAPH) ● Accommodating Style ● Problem-Solving Style ● Compromising Style ● Withdraw Style ● Aggressive sTyle Problem Solving Strategies ● Cost-Cutting: Reduce the cost that are inherent to reduce the problem; money or resources; can also be psychological ● Compensation: Paying back the parties for the work they give you; friends helping you move, you feed them. ● Logrolling: Drop some issues that you are less concerned about, and allow other issues that are more important to be high ● Bridging: Going back to issues to what the core is, and coming up with a new solution. ● Expanding the Pie: Adding in resources so everyone can get what they want. Rules For Problem Solving ● Diagnose your personal and relational goals ● Make an effort to understand the other person’s interests and emotions ● Realize that emotions may run high during negotiating and accept them as legitimate ● Focus in interests, not positions ● Consider turning to third parties for help in the negotiation...