Title | Mgt 3121-IM Fall 2017 Schedule-1 |
---|---|
Course | Honors - Service Operations Management |
Institution | Baruch College CUNY |
Pages | 3 |
File Size | 197.5 KB |
File Type | |
Total Downloads | 26 |
Total Views | 132 |
syllabus...
Prof. Igor Medvedovsky VC 9-295A
D ay
Date
Topic
CH/Reading
UNIT 1: Introduction to Operations Management Introduction to Operations ManagementPersonal Introductions Review Syllabus
Ch. 1 Introduction to Operations Management Ch. 1 Introduction to Operations Management
1
Aug. 28
2
Aug. 30
Introduction to Service Operations- The Service Economy
Sept. 4
No Class UNIT 2: Fundamentals of Business Process Management
3
Sept. 6
Introduction to Process
Ch. 2 Introduction to Process
4
Sept. 11
Process Analysis
Ch.3 Process Analysis
5
Sept. 13
Process Analysis (cont.)
Ch. 3 Process Analysis
6
Sept. 18
Process Improvement. Measures of Process Efficiency
Ch. 4 Process Improvement
Sept. 20
No Class
Sept. 25
Process Improvement. Off-loading Bottleneck and Process Balancing.
7
Ch. 4 Process Improvement
UNIT 3: Advanced Process Analysis; Applications in Services 8
9
Sept. 27
Oct. 2
10
Overview of Waiting Lines
Impact of Variability in Process
Oct. 4
Key Operational Performance Metrics of Waiting Lines
Oct. 9
No Class
Ch. 16 Service Systems with Patient Customer Ch. 16 Service Systems with Patient Customer Ch. 16 Service Systems with Patient Customer
UNIT 4: Quality and Improving Operations
11
Oct. 11
Lean Operations
Ch. 8 Lean Operations end The
Prof. Igor Medvedovsky VC 9-295A
12
Oct. 16
13
Oct. 18
14
Oct. 23
Overview of Statistical Process Control
Capability and conformance analysis; x-bar and p-charts Midterm Exam UNIT 5: Inventory and Supply Chain Management
15
Oct. 25
Introduction to Inventory Management
16
Oct. 30
Introduction to Inventory Management
17
No v. 1
Inventory Management with Steady Demand
18
Nov. 6
Inventory Management with Steady Demand
19
Nov. 8
Inventory Management with Perishable Demand
20
Nov. 13
Inventory Management with Perishable Demand
21
Nov. 15
Supply chain management
22
Nov. 20
Supply chain management
23
Nov. 22
Toyota Production System Ch. 9 Quality and Statistical Process Control Ch. 9 Quality and Statistical Process Control
UNIT 6: Forecasting and Demand Planning Forecasting framework and overview of the forecasting function
Ch. 10 Introduction to Inventory Management Ch. 10 Introduction to Inventory Management Ch. 12 Inventory Management with Steady Demand. Ch. 12 Inventory Management with Steady Demand. Ch. 13 Inventory Management with Perishable Demand Ch. 13 Inventory Management with Perishable Demand Ch. 11 Supply Chain Management Ch. 11 Supply Chain Management Ch. 15 Forecasting
Prof. Igor Medvedovsky VC 9-295A
24
Nov. 27
Smoothing forecasting methods
Ch. 15 Forecasting
UNIT 7: Project Management The components of managing the project. Key objectives and metrics of project management.
25
Nov. 29
26
Dec. 4
Critical Path Method (CPM). Gantt charts.
27
Dec. 6
Project Presentations
28
Dec. 11
Project Presentations
29
FINAL EXAM
Ch. 19 Project Management Ch. 19 Project Management...