MGT CASE Study ( Group) PDF

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MGT 430CASE STUDY 1GROUP: AC22 051PREPARED BY:STUDENT’S NAME STUDENT’S IDFADLHLIN SAKINA BT ABDULLAH 2019328683NUR SYAFIQAH BT AZMAL 2019728067AZMAHANEE BINTI AB AZIZ 2019341375AMIRA AFIQAH BINTI AMIRULLAH 2019361999ILYIA AKASHAH BINTI NAZRI 2019346047PREPARED FOR:MADAM ROHAYA MOHD HUSSEINSUBMISSION...

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MGT 430 CASE STUDY 1

GROUP: AC22051

PREPARED BY: STUDENT’S NAME

STUDENT’S ID

FADLHLIN SAKINA BT ABDULLAH

2019328683

NUR SYAFIQAH BT AZMAL

2019728067

AZMAHANEE BINTI AB AZIZ

2019341375

AMIRA AFIQAH BINTI AMIRULLAH

2019361999

ILYIA AKASHAH BINTI NAZRI

2019346047

PREPARED FOR: MADAM ROHAYA MOHD HUSSEIN SUBMISSION DATE: 16TH MAY 2020

1. Apply your knowledge of stereotyping and social identity to explain what went wrong here. Stereotyping is the process of assigning traits to an identifiable group that we believe is a member of that group. It can be personality traits or physical characteristics. In applying to the case of HY Dairies Inc., people might think that Syd Gilman has stereotyped Rochelle Beauport but there is no strong evidence because Syd Gilman believes that he is providing a better career opportunity for future advancement for both, Rochelle Beauport and the company. In contrast, the stereotype can be explained by the action of Rochelle Beauport when she thinks that Syd Gilman is sexist and racist. Social identity theory state that people define themselves by the groups to which they belong or have an emotional attachment. In applying to the case, Rochelle Beauport social identity herself as a woman with visible minority status. It is because she has been told by her previous employer that woman cannot lead marketing management. Thus, she thought that she has been denied a better opportunity because of her gender and her visible minority status.

2. What other perceptual error is apparent in this case study? The other perceptual error is the halo effect. The halo effect is a general cognitive bias in impression formation. It can be characterized as a tendency of judges to conclude that if an individual has certain known good (or bad) characteristics, it is also probable that their other unknown characteristics will be consistent, that is, good or bad. (Pohl, 2017, p. 276). This effect most likely happens when there is a lack of clear information about the perceived target or we are not motivated enough to search for it. Instead, we use our general impression of the person to fill in the missing information. (McShane, 2015). Based on the situations in the case, Beauport was being side-lined because the company did not want women or people in colour in top management. She was set aside because of her differences as well as her social identity and she was too bewildered to protest. She wanted to gather her thoughts and reflect on what she had done wrong until she was asked to take on the marketing research coordinator job which is not the route to top management in most organizations.

3. What can organizations do to minimize misperceptions in these types of situation? The first one is to strengthen mutual understanding. For example, Gilman should consider the history of Beauport and be more open to that. Beauport could learn that Gilman was once the supervisor of marketing research and had learned from the experience. Gilman was able to point out that Beauport had encountered apparent gender inequality against her former boss and that workers positions are not necessarily respected. This suggestion involves the Johari Window where both parties need to raise the "open" window area. In addition to achieving shared understanding, both parties should be conscious of the perceptual process and the possibilities for perceptual error in the process. By being aware of contradictions in the social identity theory, for example, Beauport might judge Gilman more carefully, rather than simply mark him within a group. Finally, both parties should seek information from others before deciding. Beauport should speak to other employees as this will explain her misunderstanding that the role of the marketing research coordinator is not a "sideline" position or maybe she should have enough confidence to ask Gilman why she should be moved. Gilman also might speak to other administrators about the move and figure out how they would respond differently.

4. What mental models do you have about attending your college online delivery learning? In my opinion, students who are attending college online delivery learning would have an emotional mental model. Emotional mental models are one part of people’s mental models intrinsically tied to cognitive models. Mental models stipulate that people have certain expectations of how things should look like and connect certain emotions with this. Mental models are a framework in the brain for new learning situations which are based on experiences and which are influenced by a persons’ personality and the environment. Thereby, everything starts with our attitude and behaviour and will be resulted in our emotions. Attitude is a combination of three elements (cognitive, affective, and psychomotor) toward an object and evaluation in whether positive or negative. Our attitudes do not always correlate with our behaviour, but sometimes they do, especially when our attitudes are strong. For example, a student's intention to use online delivery learning is determined by one's beliefs and attitude toward using the online system and the perceived usefulness of the system. Consequently, when the online delivery learning is perceived as easy to be used, the higher will be the student's perceived ability to use this online system successfully, and hence the student will experience more positive emotions and perform better in an online course. Somehow, if the student itself perceived that online learning is difficult for them because of not equipped with good Internet connections, it will give them a negative emotion that creates extra stress in body and mind, which is uncomfortable and also can lead to health issues if the stress becomes chronic or overwhelming. Thus, what I can conclude here is that it depends on the student’s itself on how to adapt this new online delivery learning.

5. Recently our Minister of International Trade and Industry has urged the Malaysian industry to speed up the use of automation in the manufacturing industry and this has received some resistance by the MTUC of Malaysia’s president. What could influence the president’s perception? Automation could replace 1.5 million jobs. Automation defines as tasks currently carried out by workers being replaced with technology. Therefore, the perception of the president of MUTC Malaysia towards the decision made by Minister International Trade and Industry might be unfavourable this is because of the direct effects on the individual where the automation leads to worker displacement and it could decrease the employment as many workers are being replaced by machines. Those workers will lose their source income and they will suffer from several difficulties then, they will not be able to pay their expenses like home rental, food and children’s education. Furthermore, many problems will arise due to the pressure of losing jobs where they could suffer from depressions. Besides, people need to invest more in re-skilling. This is because they need to learn and develop more skill to avoid losing their jobs because the company more likely to replace low-skilled worker when automation is used in the company. Even though automation is used, they also have to learn new skills to use the machine effectively. Lastly, the number of jobs available will become lesser day by day. Thus, it will affect many people to get a job. Study shows those lose their jobs suffers longer unemployment. The productivity of society will also decrease due to long unemployment. In conclusion, the president wants to protect those workers from losing their jobs and avoid automation to replace human labour.

REFERENCES •

McShane, S. L., & Glinow, M. V. (2015). Organizational Behavior. New York: The McGraw-Hill/Irwin

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Pohl, R. F. (2017). Cognitive Illusions: Intriguing Phenomena in Judgement, Thinking and Memory. Routledge Taylor & Francis Group....