Module 5 - Find Somebody Else Case PDF

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CMR 301 Find Somebody Else Case Questions Team: #2 Participating: McKenzie Murphy, Anglique Stellmach, William D. Ingram Jr. , Austin Engler 1. Analyze each of the first five statement by Ron and Mike in the table below. Indicate if any of the eight attributes of supportive communication (p. 194) were violated, and if so, identify the principle(s) violated and how the statement violates it.

Statements by Ron Principle(s) Violated & How 1st Statement

Problem-Oriented, Not Person-Oriented - Overall, I honestly think Ron handled it rather well, however, when he says “it’s time we review how you’re doing...some of the things I have to say are not very favorable.” It may sound a bit like he’s saying Mike is the problem.

2nd Statement

Supportive Listening, Not One-Way Listening - Ron was validating in the exchange, he owned it, and it was problem orientated. The only violation I could possibly find was ‘one way listening’. Instead of ‘There are just some areas of improvement I want to review’ a better choice would have been ‘Could you give me your input on improvement in a few areas?’.

3rd Statement

Specific, Not Global - Here Ron specifically brings up some of Mike's action regarding the Plant Tour. Problem-Oriented, Not Person-Oriented - Here Ron, discusses how because of Mike’s chummy behavior towards female co-workers, Mike has become a problem. Ron is focusing on the main issue Mike's causing and bring up specific events when it happened.

4th Statement

Owned, Not Disowned - Throughout most of the statement, Ron consistently says “you” and doesn’t take responsibility for his own statements. He says, “you need to be more careful” and “having things in disarray reflects poorly on you.”.

5th Statement

Problem-Oriented, Not Person-Oriented - In this statement, Ron picks at specific characteristics of Mike, like the fact that he doesn’t wear a tie. He also says, “you don’t dress like a plant manager.” What exactly does a plant manager dress like?

Statements by Mike

Principle(s) Violated & How 1st Statement

Validating, Not Invalidating - Mike shows that he’s not really willing to respect, or flexibly collaborate with Ron by saying “Since you’re the new boss, I guess I’ll have to listen.”

2nd Statement

Owned, Not Disowned- ‘you called the meeting, go ahead lower the boom’. Validating, Not invalidating - He was dismissive in saying ‘Sure, I‘ve heard that before’ I see that as a closed door, showing an unwillingness to collaborate.

3rd Statement

Conjunctive, Not Disjunctive - Here Mike listens to Ron for a second completely disregarding what he just said. Mike goes on how Ron does not know how their interoffice relationships work. Regardless of what Ron just said he dismissed it for his own logic and reasoning to approve his own behavior.

4th Statement

Problem-Oriented, Not Person-Oriented - When Mike says “You’ve got no experience around here, so who are you to judge?” he’s pretty much tearing down Ron instead of focusing on the problems.

5th Statement

Validating, Not Invalidating - By straight up saying, “I don’t agree with making a big separation between the managers and the employees” he shows that he doesn’t really respect Ron and isn’t willing to be flexible or collaborate with him on the issues.

1. Using the principles of supportive communication, create an opening dialogue for Ron to start the next meeting - be specific, have 4-5 actual sentences. Identify what principles are being used by noting the principle in (parentheses) by its use. Ron: Mike, I scheduled this meeting with you (Owned) because I’ve been reviewing performance data, and I wanted to give some feedback. The results are not particularly desirable and I feel that there are many things we will need to work on (Congruent). I know we haven’t had a chance to really sit down face-to-face so I thought now might be a good time to bring some issues (Problem Oriented) I noticed to your attention and get your input (Validating) to see what you think we can do to improve (Supportive Listening)....