Module 9-15 - study guide PDF

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MODULE 9: Interpersonal Communication 1.inclusion- accepted by others 1.

Three parts of the FIRO model (p. 78)

First stage of relational development - Initiating Stage (p. 79)

2.control condifednt and competent as individuals influential over others

2.

3.affection- strong caring applies aproval

3.

Definition of stage: using communication to initiate encounters with people we are interested in dating, befreiending working with or just becoming closer to. 1.small talk

What are 3 communication strategies within the initiation stage?

Johari’s Window – Include definition and its four components (p. 80)

1. 2. ambiguous- target individual may not understand your intent

2.

3.flippant- pick up lines

3.

Definition: help people better understand their relationships with the self and others.

1.

1. open area things you know and others know

2.

2.blins area things we don’t know but others know

3.

3. hidden area- things we keep from others

4.

4.unknown area-unknown to both

Definition: how disclosure typically progresses in two ways 1.

Social Penetration Theory (p. 80) What are two key components?

1. breadth- range of topics which disclouse is happening 2.depth-significane of information discloused

2.

Definition of stage: purposive period of communicaton intended to escalate the relationshop into greater intimicay and commitment 1. increasing the amount of time spent together 2. providingg social and emotional support to the othjer Second stage of relational development – Intensification Stage (p. 80)

3.helping the individual by doing favors for him or her

1. 2. 3.

What are the five intensification strategies?

4. giving gifts and tokens of affection 4. 5.having relationship talks about where the relatiobship is and whre it is going

5.

MODULE 10: Maintaining Relationships via Communication

Third stage of relational development – Maintenance Stage (p. 82)

What are the three dialectical tensions?

Third stage of relational development – Maintenance Stage (p. 83)

What are six relationship maintenance strategies for stability among interpersonal

Definition of stage: behaviors that oartners in interpersonal relationships use to keep their realstionships stable, satisfying and in good repair. 1. connection/autonomy-intergrated/independent, 2.predictability/novelty- stability/spontaneity and change 3.oppeness/privacy- being transparent/not revealing all private thoughts but not being sneaky.

1. 2. 3.

1.positivity

1.

2.oppeness

2.

3.assurances

3.

4.shared connections

4.

5.tasks

5.

6. relationships?

6.understnding

Fourth stage of relational development – Termination Stage (p. 86)

Definition of stage: ending the relationship

What are three strategies for exiting a relationship?

1.come to an explicit agreement that it is going to end

1.

2. create distance

2.

3.end on a positive note

3.

MODULE 11: Strategies for Effective Listening 1. message complexity- detailed or characterized by a number of arguments and related eviden that might be difficult to follow or understand 2. information overload- being exposed to more message than we can vognitively process at any given time. Communication overload- smartphone, tablet, computer Three contextual barriers to competent listening (p. 92)

Three personal barriers to competent listening (p. 93)

1.

3. physical noise-noisy distraction, tvs, ringtones and other phone alerts, side talking, traffic dogs barking etc.

2.

1. multitasking and preoccupation- distraction due to one over focusing on a single task thought or meesage

1.

2. bias and judgment-not easy to separate your feelings aboubt the communicator and the catergories he or she might represent for you from the message itself. Negatively charged or

3.

3.

2.

emotionally laden lagnuage 3.passivity- receiving messages mindlessly with out exerting effort or maintain concern for what is being said.

1. set others up to listen effectively 1. 2. careful about their self talk 2.

Five listening skills competent communicators possess (p. 96 -97)

3.prepare to listen and concentrate on others messages

3.

4.encourage others to talk

4.

5. listen actively not passively

5.

MODULE 12: Listening and Critical Thinking

What are 3 strategies to critically listen? (p. 99)

1. tuen in and asses the context

1.

2.carefully asses the other communicators ideas

2.

3. consider source credibility”

3.

MODULE 14: Team Success and Failure

How do these terms differ: interpersonal communication, small group communication, team communication? (p. 109)

Interpersonal: Small group: Team communication:

1.not all people tasks and systems are well suited for

teamwork. 2.some tasks have a fairly narrow highly specialized focus that requires unique and indivual expertise and creativity, these jobs are more approgpirate for indiviuals thatn groups. 3.a reason inherent in the system o culture it is predicted that they will operate in a dyfunctional manner. Groupthink- teams over whelmong motivation to agree and reach consesus and failure to cirically evaultae the task or alternative plans and solitions. Social loafing- situations in which one or more members exert little or no effort to the teams work. Three ways in which teams might become ineffective (p. 111)

Bad apple effect- poisonious impact of one ineffective team member

1. goal orientation and purpose-shared enthusiasim and motivation for reaching that goal 2.shared accountability- behavior and output 3.rules roles and sanctions- clear mutually agreed upon rules and expectatons that guide their interactions with one another a well as their task performance.

Four criteria for high performing teams (p. 113)

Three positive and three negative

1.

4.collaberation- distinguished from groups by the collaboration that charaterizes their work. They create syneragistic effoert through their interactions and collaborate ways in which they work and provide feed back to one another.

2.

Positive:

Positive:

1.arriving on time

1.

3. 4.

2.coming prepared

roles individuals take on a team, six total (p. 113)

3.leaving personal agendas behind

2.

Negative:

3.

1.isolate themselves

Negative:

2.boac all innovations and new ideas

1.

3.extinguish morale

2. 3.

1.forming- explore and identify its primary objectives 2.storming- team members may openly disagree with one another about who is going to do what the definition of the teams goals and what processes will work accompliising these goals. 3. norming- individuals may resolve their conflicts and assu,e tjeir roles in fucntiomal appropriate ways.

1. 2. 3.

Four phases of team building (p. 114)

Eight elements of team consensus and positive conflict management (p. 115)

4.performing- members do the work necessary to accomplish the teams objectives.

4.

1. team and indivual goals are balanced

1.

2.team is supported by its system

2.

3.teams objecvies are sufficiently clear

3.

4.memebers are selected systematically and roels are managed well.

4. 5.

5.team has ground rules 6. 6.team is able to facilitate collaboration

disagreement and trust. 7.team has clearly defined standars for performacnce

7.

8.team takes time to pause reflect and assess

8.

MODULE 15: Leadership and Power 1.reward power-potential for providing a positive reward or removing something negative in exchange for participation 2.legitmate power-job position or assignment 3.coercive power- percepton that particulat member has the ability to punish them

1. 2.

4.expert power- ability to influence others thoughts or behaviors because being perceived as competent credible and knowlegable

3.

5.referent power- ability to motivate and influence because she is well liked respected and admired.

5.

4.

6. What are the six categories of power? (p. 117)

6.informational power- ability to aquire and share valuable information.

1. communicating vision-describe outcomes scenarious that attractive to others

1. 2.

According to Bass and Riggio (2006), what are four behaviors of transformational leadership? (p. 118)

2.challenging others-communicat in ways that challenge those around them to engage in higher thinking to take risks and to think outside the box 3.supporting others-provide emotional social intellectual and task support 4.modeling good behavior-interpersonally competed people, and are well liked beause they are

3. 4.

charismatic and socially attractive...