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What is a series of steps or tasks required to achieve a specific goal? Process Processes often extend across many organizational boundaries. The bottom line of process modeling is to: understand the various processes that occur at different organizational levels. Which of the following is a core business process? Make-to-stock Whenever an order is placed with online retailers, the retailers put together the order, ship it, and charge the customer's credit card. This process of selling a product or service is known as the order-to-cash process. An online retailer has just finished creating an order for a customer. In an order-to-cash process what should the retailer do next? Allocate stock Which of the following is typically the first step in the procure-to-pay process? Negotiate price and terms The processes associated with the acquiring of goods from external vendors are together referred to as the procure-to-pay process. In the very expensive low-volume goods processed, goods are produced based on forecasts and are stored in a warehouse and sales orders are then fulfilled from the inventory. Business Process Management is a systematic, structured improvement approach by all or part of an organization whereby people critically examine, rethink, and redesign business processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost. It is important to realize that BPR often involves changing the way tasks are performed instead of automating tasks. What does Business Process reengineering begin with? Clear vision of the goal of the redesign A new process has been adopted at your university where a student can electronically submit a drop request for a particular class. After the drop request is submitted, the instructor and department head are notified via email. After they approve the drop request, notification is sent to the registrar. What level of change is this? Automate -------------------------------------------------------What is an enterprise resource planning (ERP) system? A set of information systems tools that are used to manage an organization’s resources and enable information flow within and between processes A system that communicates across organizational boundaries is sometimes referred to as a(n) interorganizational system. Applications that are designed and developed exclusively for a specific organization are known as custom software. Which of the following is true regarding enterprise resource planning (ERP)? It makes the process of sharing information between business activities easier. Financial management, operations management, human resource management, and other important internal activities require the support of EPR core components. Which of the following is true regarding the formula for success of an enterprise system? Enterprise systems implementations should include personnel from different departments. The term supply chain is commonly used to refer to a collection of companies and processes involved in moving a product from the suppliers of raw materials to the customer. Vendor-managed inventory is a business model in which the suppliers to a manufacturer manage the manufacturer's inventory levels based on pre-established service levels. One major problem affecting supply chains are ripple effects referred to as the bullwhip effect.

Max-Steel Inc., has been supplying steel to a well known car manufacturer, Agis Corp., for the past 3 years. Concerned employees at Max can directly access Agis Corp.'s inventory and sales information via electronic data interchange.This allows MaxSteel to monitor Agis Corp.'s inventory levels on a real-time basis. The system has worked well for both companies so far and there has never been any delay in the supply of steel. Which of the following, if true, would most strengthen Agis' supply chain strategy? Agis Corp., understands that the information shared with Max-Steel will not be shared outside their organization. Which of the following is the main objective of information systems that focus on improving supply chains? Accelerating product development and innovation. Supply chain planning involves the development of various resource plans to support the efficient and effective production of goods and services. Supply chain planning begins with product demand planning and forecasting. Inventory and safety stock planning focuses on the delivering products or services to consumers as well warehousing. Which of the following statements is true about product flow, a key element of supply chain? It tracks one-way flow of products from producers to consumers but process returns or customer returns. Supply chain visibility is the extent to which a company's supply chain is focusing on minimizing procurement, production, and transportation costs, sometimes by sacrificing excellent customer service. Radio frequency identification uses the electromagnetic energy to transmit information between a reader (transceiver) and a processing device. Which of the following is a main objective of customer relationship management applications focusing on downstream information flows? To portray a positive corporate image. Which of the following portrays the individualized service benefit of a CRM system? Learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively. Operational CRM includes the systems used to enable customer interaction and service. Which of the following is a component of the analytical CRM system? Enterprise marketing management Sales force automation is the first component of an operational customer relationship management that supports a broad range of business processes, including account and contact management, territory management, and order processing and tracking. Enterprise marketing management refers to systems that automate complaints, product returns, and information requests, among others. Customer interaction should use multiple communication channels to support the communication preferences of users, such as the Web, the company's Facebook page, industry blogs, telephone and so on. Analytical CRM focuses on studying customer behavior and perceptions in order to provide the business intelligence necessary to identify new opportunities and to provide superior customer service. -------------------------------------------------------------------------------------------------Which of the following statements is true about electronic commerce? Business-to-business is by far the largest form of electronic commerce in terms of revenues. Which of the following is an example of consumer-to-consumer electronic commerce?Marty buys Lobsang's mountaineering equipment from eBay.com Which of the following is a result of global information dissemination? Firms market their products and services over vast distances.

Which of the following actions explains mass customization? Firms tailor their products and services to meet a customer's particular needs on a large scale. The phenomenon of cutting out the "middleman" and reaching customers more directly and efficiently is known as disintermediation. Which of the following is an example of reintermediation? Kambo, a fashion apparel company that deals directly with customers to sell its products, added retailers to its supply chain to cater to its target audience in remote geographic locations. Which of the following statements is true about firms pursuing a brick-and-mortar business strategy? These firms do not indulge in electronic commerce. Which of the following statements is true about firms pursuing a click-and-mortar business strategy? These firms learn how to fully maximize commercial opportunities in both domains. EZBiz, the brainchild of three college friends, is a startup venture which plans to produce and market sports gear. They are currently trying to decide between a brick-and-click strategy and a click-only strategy. Which of the following, if true, would most undermine the decision to adopt a click-only strategy? The public is wary of sharing confidential information after a recent spate of credit card scandals. A collection of companies and processes are involved in moving a product from the suppliers of raw materials, to the suppliers of intermediate components, to final production, and ultimately, to the customer; these companies are collectively referred to as supply chain. Portals can provide substantial productivity gains and cost savings by creating a single point of access where the company can conduct business with any number of business partners. Customers portals automate the business processes involved in selling products from a single supplier to multiple buyers. What is the difference between customer and supplier portals and business-to-business (B2B) marketplaces? Unlike customer and supplier portals, B2B marketplaces allow many buyers and many sellers to come together. Which of the following is a disadvantage of e-tailing? It requires additional time for products to be delivered. Forward auction is a form of e-auction in which the highest bidder wins. Virtual mall is an example of m-commerce. Methods to improve a site's ranking in search engine results are referred to as: Search engine optimization. When you make a purchase using an app on your phone or tablet, what kind of e-business trend are you participating in? M-business Which of the following is NOT a mobile payment method? RFID...