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UNIT 5 MOD 7 STUDY GUIDE: Lesson 14: Techniques for Objective SelfExamination Describe the five principles outlined by SellieDosunmu.

As you read the lesson, answer the following questions in your own words. Self-awareness: This involves being attuned to your inner preferences, values, beliefs, and resources. It means being authentic about your emotional state and guiding vision. This includes knowing yourself so you can manage yourself. Qualities of someone with high selfawareness include self-confidence, self-assessment, emotional awareness, and the ability to recognize patterns. Self-awareness also means knowing how to use your strengths. Are you graceful in learning and receiving feedback? Do you know when to ask for help? Self-regulation: This involves being able to manage your internal state. This includes demonstrating self-control, transparency, and adaptability. It means controlling your impulses, being authentic about how you feel and what you believe, and being flexible enough to adapt. Qualities of someone with high self-regulation include self-control, trustworthiness, assertiveness, and transparency. Can you juggle multiple demands without losing focus or energy? Do you continually seek ways to improve? Do you see situations as opportunities rather than threats? Motivation: This involves the ability to understand the emotional tendencies that impact your capacity to reach personal goals. This includes demonstrating the initiative to control your own destiny and the desire for continuous improvement. It also means displaying commitment and persistence, even in the face of challenges. Qualities of someone with high motivation include initiative, persistence, and an internal drive toward achievement. Do you align daily choices with your larger goals and objectives? Do you strive to improve and hold yourself to a high standard of excellence? How do you respond to setbacks? Empathy: This involves being attuned to the emotional signals of others and being able to relate and respond appropriately. This means being able to see things from more than one perspective and appreciate that not everyone will have the same opinion or reaction. Individuals who are empathetic demonstrate a high degree of social awareness and openmindedness, a desire for deeper understanding, and personal sensitivity. Are you able to easily network and connect with others? Can you tell how others may be feeling before they tell you? Are you typically judgmental? Social skills: This involves a broad range of behaviors related to managing relationships and responding to the emotions of others. It means navigating complex situations in a caring way, considering the concerns of others, and establishing positive relationships. Qualities of those with a high level of social skills include collaboration, conflict management, persuasion, and cooperation. Are you able to easily find common ground with others? How do you manage conflict? Do you inspire others?

Lesson 15: Enhancing Your Emotional Intelligence Define the techniques for improving EI. How is meditation different than mindfulness? How is self-reflection different than mindfulness? Describe the three tools outlined by Sellie-Dosunmu to

As you read the lesson, answer the following questions in your own words. Meditation and Mindfulness Self-Reflection Feedback Meditation: Focusing all of your energy and attention on one specific area of the present moment Mindfulness: Consciousness of the present moment Mindfulness: Consciousness of the present moment Thinking about how and why you act certain ways is an important step toward selfimprovement. Behavioral Event Interviews: These are guided interview questions where individuals use their own words to describe their thoughts and feelings during a specific situation. The coach then uses individual responses to measure specific behaviors and competencies

guide feedback.

Define supportive communication.

and establish a development plan. Simulation Feedback: In this type of feedback, individuals role-play in challenging EI simulations and are provided feedback based on their behavioral choices. Coaches then discuss what went well and what could be done differently based on EQ competencies. Surveys: These are paper or online questionnaires that ask learners to describe their preferred actions in specific situations. More sophisticated surveys require trainers or coaches to be accredited. A strategy used to preserve a positive relationship between communicators while still addressing the problem at hand

Lesson 16: Sharing Emotional Intelligence Concepts with Others List the techniques you can use to support other people's EI growth.

As you read the lesson, answer the following questions in your own words. You can support others in their EI evolution by helping them develop two separate competencies. Personal competencies relate to self-awareness, selfregulation, and motivation. Social competencies relate to developing empathy and social skills. You can support others in their EI Personal Competencies: Emotional intelligence competencies related to selfevolution by helping them awareness, self-regulation, and motivation develop what two competencies? Social Competencies: Emotional intelligence competencies related to empathy and social skills One role modeling strategy is to use emotional labels and language when communicating with others.

ACTIVITY: QUESTION

Student Answer

CORRECT ANSWER

Jaden spends 15 - 20 minutes each night writing down his thoughts on self-improvement, and how and why he acts a certain way. What technique for improving EI is this? (Answer choices: meditation, journaling, feedback)

Journaling

Excellent

As part of their employee training, Lisa and Jerome are role playing in some challenging EI situations. Their trainer/coach will provide feedback on what went well and where improvements are needed. What EQ assessment tool is this? (Answer choices: behavioral event interviews, simulation feedback surveys)

simulation feedback surveys

Excellent

Figuring out when to talk and when to listen requires social skills. Active listening should be outwardly focused, with an ____ listening-tospeaking ratio. (Answer choices: 50/50, 60/40, 70/30, 80/20)

80/20

Excellent

You witness an incident where you see someone display a low EI behavior. Later that day, you visit the person to transparently discuss it. This demonstrates what strategy for developing EI? (Answer choices: Incident debrief, Coaching Program, Emotional Labels, Passive Aggressiveness)

incident debrief

Excellent

A manager is meeting with an employee to provide coworkers' feedback on the employee's interpersonal skills. During the meeting, the manager and employee discuss a plan to improve the employee's EI in the workplace. Which method is the manager using to share EI? (Answer choices: Incident debrief, Coaching Program, Emotional Labels, Assertive Communication)

Coaching Program

Excellent

NOTES: Module 7: Basic Techniques for Enhancing Emotional Intelligence Module 7: Proficiency Statement ● The student applies basic techniques for enhancing emotional intelligence to positively impact interpersonal relationships. Emotional Intelligence (EI): The capacity to be aware of, control, and express one's emotions and handle interpersonal relationships judiciously and empathetically ● The capacity to be aware of, control, and express one's emotions and handle interpersonal relationships judiciously and empathetically

Lesson 14: Techniques for Objective Self-Examination Learning Objectives ● Identify techniques for objective self-examination. Lesson Introduction The Emergence of Emotional Intelligence ● Today, EI is an extensive field encompassing varying perspectives and measurement tools. It is well accepted that cognition and emotion are interrelated and that objective EI self-examination is possible. ● Based on this, you can accept that all individuals possess the ability to leverage their emotions to enhance thinking, judgment, and behavior. ● early research from the Consortium for Research on EI in Organizations has shown a clear link between EI and an organization’s ability to meet its bottom line. QUESTION: What is a benefit of assessing the emotional intelligence of an individual? ● Improved profitability ● Enhanced judgment ● Increased productivity ● Subjective feedback Correct! Emotions influence thinking. Assessing emotional intelligence provides insights for improving emotional responses that can enhance an individual's judgment. Principles of Emotional Intelligence Self-Awareness: Knowing your inner preferences, beliefs, and resources in order to recognize patterns in your behavior and thoughts Self-Regulation: Controlling your thoughts and impulses in order to manage your internal state Motivation: Emotional tendencies that impact your ability to reach personal goals Empathy: Being attuned and sensitive to the emotional states of others Social Skills: A broad range of behaviors related to managing relationships with others ● Self-awareness: This involves being attuned to your inner preferences, values, beliefs, and resources. It means being authentic about your emotional state and guiding vision. This includes knowing yourself so you can manage yourself. Qualities of someone with high self-awareness include self-confidence, selfassessment, emotional awareness, and the ability to recognize patterns. Self-awareness also means knowing how to use your strengths. Are you graceful in learning and receiving feedback? Do you know when to ask for help? ● Self-regulation: This involves being able to manage your internal state. This includes demonstrating selfcontrol, transparency, and adaptability. It means controlling your impulses, being authentic about how you feel and what you believe, and being flexible enough to adapt. Qualities of someone with high selfregulation include self-control, trustworthiness, assertiveness, and transparency. Can you juggle multiple demands without losing focus or energy? Do you continually seek ways to improve? Do you see situations as opportunities rather than threats? ● Motivation: This involves the ability to understand the emotional tendencies that impact your capacity to reach personal goals. This includes demonstrating the initiative to control your own destiny and the desire for continuous improvement. It also means displaying commitment and persistence, even in the face of challenges. Qualities of someone with high motivation include initiative, persistence, and an internal drive toward achievement. Do you align daily choices with your larger goals and objectives? Do you strive to improve and hold yourself to a high standard of excellence? How do you respond to setbacks? ● Empathy: This involves being attuned to the emotional signals of others and being able to relate and respond appropriately. This means being able to see things from more than one perspective and appreciate that not everyone will have the same opinion or reaction. Individuals who are empathetic

demonstrate a high degree of social awareness and open-mindedness, a desire for deeper understanding, and personal sensitivity. Are you able to easily network and connect with others? Can you tell how others may be feeling before they tell you? Are you typically judgmental? ● Social skills: This involves a broad range of behaviors related to managing relationships and responding to the emotions of others. It means navigating complex situations in a caring way, considering the concerns of others, and establishing positive relationships. Qualities of those with a high level of social skills include collaboration, conflict management, persuasion, and cooperation. Are you able to easily find common ground with others? How do you manage conflict? Do you inspire others?

QUESTION: Which technique is an employee who participates in professional development to earn a promotion using? ● Empathy ● Self-regulation ● Self-awareness ● Motivation Correct! Motivation occurs when an individual understands personal tendencies, demonstrates a willingness to possess control over the future, and works to achieve continuous improvement. This employee is determined to earn a promotion and participates in professional development for this goal. QUESTION: A business owner meets with two managers who disagree about how to implement cost-saving measures. The owner asks both managers to explain their ideas, listens to each manager, points out how each manager's ideas have merit, and then asks the managers how they could collaborate to achieve better outcomes than they could individually. Which technique is the business owner using? ● Self-awareness ● Empathy ● Social skills ● Self-regulation Correct! Social skills involve working through complex problems while managing relationships. These skills are expressed through collaboration, conflict management, persuasion, and cooperation. This business owner is listening to both managers, affirming their ideas, and asking the managers how they could collaborate to achieve greater outcomes. QUESTION: A salesperson presents a proposal to a prospective client. At the meeting, the client listens to the salesperson's ideas and then states that the organization will be using a different vendor. The salesperson is very upset but maintains a professional demeanor. Which principle is the salesperson using? ● Social skills ● Empathy ● Self-regulation ● Self-awareness Correct! Self-regulation occurs when an individual controls personal emotions, is transparent, and adapts to situations. This salesperson presents a proposal, receives a negative response, and controls personal emotions to

adapt to the situation. Lesson Summary ● EI is defined as the capacity to be aware of, control, and express emotions, as well as the ability to handle interpersonal relationships. ● EI as a discipline began to emerge in the early 1970s when scientists started to recognize the limitations of IQ. Today, EQ is believed to matter as much as IQ. ● Numerous self-scoring surveys exist to help you measure your current state of EI. Objectively assessing your EI can help you move toward improved self-awareness, self-regulation, motivation, empathy, and social skills. ● Self-awareness is the ability to be attuned to your inner preferences, values, beliefs, and resources. ● Self-regulation is the ability to demonstrate self-control by managing your internal state. ● Motivation is the ability to understand the emotional tendencies that impact your capacity to reach personal goals. ● Empathy is the ability to be attuned to the emotional signals of others and relate and respond appropriately. ● Social skills encompass a broad range of behaviors related to managing relationships and responding to the emotions of others.

Lesson 15: Enhancing Your Emotional Intelligence Learning Objectives ● Identify techniques for enhancing emotional intelligence. Lesson Introduction These skills can be developed over time and are an important part of career success.

Techniques for Improving EI ● Emotions do not just feel good or bad, they also contribute crucially to your well-being and health. ● Recent research on emotions and well-being suggests that at least three aspects of the emotional experience appear to affect how a given emotion is linked with well-being: the intensity of the emotion experienced, the fluctuation of the emotion experienced, and the context in which the emotion is experienced. ● Managing your emotions so they do not manage you is important to ensuring a healthy emotional state. There are numerous ways this can be achieved: Meditation and Mindfulness Meditation: Focusing all of your energy and attention on one specific area of the present moment ● The consistent practice of meditation comes with a myriad of health benefits that include increased concentration, decreased anxiety, and a general feeling of well-being and connection. Mindfulness: Consciousness of the present moment Self-Reflection Journaling: Self-reflective process of recording thoughts and emotions from day to day in order to identify patterns ● Simply writing your thoughts and ideas has been shown to have health benefits as well, such as lowering blood pressure and heart rate and decreasing stress levels. Feedback ● While self-assessment is important, it may also be beneficial to receive feedback from an objective observer, such as a coach or mentor. These individuals may be coworkers, supervisors or managers, subordinates, suppliers, or customers. EQ assessment tools that may be used to guide feedback: ● Behavioral Event Interviews: These are guided interview questions where individuals use their own words to describe their thoughts and feelings during a specific situation. The coach then uses individual responses to measure specific behaviors and competencies and establish a development plan. ● Simulation Feedback: In this type of feedback, individuals role-play in challenging EI simulations and are provided feedback based on their behavioral choices. Coaches then discuss what went well and what could be done differently based on EQ competencies. ● Surveys: These are paper or online questionnaires that ask learners to describe their preferred actions in specific situations. More sophisticated surveys require trainers or coaches to be accredited.

QUESTION: A manager has been in a meeting all day and is distracted by thoughts about work responsibilities. The manager decides to refocus attention by writing down important points being discussed in the meeting in order to redirect their thoughts and reconnect to the present moment. Which technique is the manager using? ● Self-reflection ● Feedback ● Meditation ● Mindfulness Correct! Mindfulness is the state of being conscious and fully present without judgment. This manager is feeling distracted by thoughts about work responsibilities and decides to refocus attention on the meeting and reconnect to be fully present in the meeting. QUESTION: An employee learns that part of the annual performance evaluation involves surveying peers about their behavior and how it impacts others in the organization. Which technique is being used in the evaluation process? ● Feedback ● Mindfulness ● Meditation ● Self-reflection Correct! Feedback is reflection conducted by others about an individual's personal behaviors and their impact on others. This employee will be conducting surveys to generate peers' reflections about the employee's behaviors and the ways they impact others in the organization. Improving Your Active Listening Supportive Communication: A strategy used to preserve a positive relationship between communicators while still addressing the problem at hand Active Listening: Giving the sender full, undisturbed attention with the intention of fully receiving his or her message ● Active listening is a communication technique that requires the listener to provide feedback to the speaker on what he or she hears by restating or paraphrasing what he or she has heard in the listener's own words. ● This, in turn, can help improve personal relationships, reduce misunderstanding and conflicts, strengthen cooperation, and foster understanding. So, what are some ways you can improve your active listening skills? 1. The 80/20 rule: Figuring out when to talk and when to listen requires social skills. Active listening should be outwardly focused with an 80/20 listening to speaking ratio. If you like to be the center of attention and you get impatient when someone else is talking, you must practice exercising impulse control. By hearing others out and reserving judgment, you can really learn something. Perhaps the best strategy for active listening is to devote your brain’s full processing power to the message at hand. One way you can do this is to paraphrase the message (i.e., restate it in your own words), then ask the speaker if you understood it correctly. Translating the message into words that resonate more with you than what the speaker use...