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UNIT 5 MOD 6 STUDY GUIDE: Lesson 11: Definition and Principles of Emotional Intelligence Define emotional intelligence (EI).

As you read the lesson, answer the following questions in your own words. The capacity to be aware of, control, and express one's emotions and handle interpersonal relationships judiciously and empathetically What are the building blocks that make up EI? 1. Self-awareness is the ability to accurately perceive, assess, and exhibit appropriate emotions. 2. Self-management enables you to channel your emotions in a positive way when needed. 3. Social awareness refers to the ability to empathize and understand how others feel. 4. Relationship management is the ability to assist others in managing their own emotions and establish supportive relationships with others. How is self-awareness different than self-management? 5. Self-awareness is the ability to accurately perceive, assess, and exhibit appropriate emotions. 6. Self-management enables you to channel your emotions in a positive way when needed. How is a person's EI measured? Emotional Quotient (EQ): The level of a person's emotional intelligence, often as represented by a score in a standardized test What is the difference between EI and IQ? Emotional Intelligence (EI): The capacity to be aware of, control, and express one's emotions and handle interpersonal relationships judiciously and empathetically Intelligence Quotient (IQ): A number representing a person's reasoning ability as compared to the statistical norm or average for their age

Lesson 12: Role, Benefits, and Examples of Emotional Intelligence What can EI enable people to do?

What are the benefits of leaders having a high EI?

How does high EI help global leaders?

Lesson 13: Ethics of Emotional Intelligence What four things does an ethical leader need?

What is moral identity?

As you read the lesson, answer the following questions in your own words. Leaders and professionals who can demonstrate higher EQ are more likely to be successful in the workplace in the areas of diversity and inclusion, employee engagement, and emerging technology. Leaders who are proficient at self-regulation are more likely to be transparent, adaptable, and conscientious, which also promotes employee engagement. International business leaders also use self-regulation and social skills to adapt to different cultures and interact in a culturally sensitive manner.

As you read the lesson, answer the following questions in your own words. Ethical leaders need to have high emotional intelligence, as well as moral strength, grit, and courage to successfully and ethically lead organizations. which has to do with the extent to which people want to see themselves as ethical, caring people.

What role does courage play in being an ethical leader? What role does grit play in being an ethical leader? Define the term "machiavellianism"

is the willingness to face agony, pain, intimidation, or uncertainty, even when you are reluctant or fearful. perseverance and passion for long-term goals Cunning, scheming, and unscrupulous

QUESTION

Student Answer

CORRECT ANSWER

What are the four areas of Emotional Intelligence?

self awareness, self management, social awareness, relationship management

Self awareness, self management, social awareness, relationship management

What are the five principles of Emotional Intelligence? (Also discussed in module 7, lesson 14)

self awareness, self regulation, motivation, empathy, social skills

Self-Awareness: This involves being attuned to your inner preferences, values, beliefs, and resources. It means being authentic about your emotional state and guiding vision. Self-Regulation: This involves being able to manage your internal state. This includes demonstrating self-control, transparency, and adaptability. Motivation: This involves the ability to understand the emotional tendencies that impact your capacity to reach personal goals. Empathy: This involves being attuned to the emotional signals of others and being able to relate and respond appropriately. Social Skills: This involves a broad range of behaviors related to managing relationships and responding to the emotions of others.

What are some traits associated with people with High EI?

transparent, adaptable, conscientious

Assertive, ambitious, driving, strong-willed, decisive, warm, entertaining, persuasive, patient, stable, predictable, good listeners, consistent.

How can EI be beneficial in the workplace and your personal life?

physical health, mental well being, relationships, conflict resolution, success

EI can help you deal effectively with difficult people and situations. If you work with people who you do not like, you can use EI to learn to get along with them. If you can identify your emotions, you can learn to control them. EI enables people to build relationships, relate to others in social situations, lead, negotiate conflict, and work as part of a team. It also allows people to recognize and understand their emotions and their reactions to others' emotions. Leaders and professionals who can demonstrate higher EQ are more likely to be successful in the workplace in the areas of diversity and inclusion, employee engagement, and emerging technology.

What is the difference between EI and IQ?

abc

EI is the ability to recognize, understand and manage our own emotions. Recognize, understand and influence the emotions of others. IQ is a number indicating a person's relative level of intelligence: it is the mental age (as shown by intelligence tests).

How can having high moral identity EI affect making ethical decisions?

One aspect of emotional intelligence is moral identity, which has to do with the extent to which people want to see themselves as ethical, caring people. People with a strong moral identity are more considerate of others and are also significantly more considerate if they are also good at regulating their emotions.

NOTES:

Unit 5: Emotional Intelligence Introduction

Unit 5: Competency ● The graduate recognizes the emotional reactions of self and others in a variety of professional situations. ● EI enables people to build relationships, relate to others in social situations, lead, negotiate conflict, and work as part of a team. It also allows people to recognize and understand emotions and reactions to others’ emotions. ● Leaders and professionals who can demonstrate higher EI are more likely to be successful in the workplace in the areas of diversity and inclusion, employee engagement, and emerging technology.

Module 6: Elements of Emotional Intelligence Module 6: Proficiency Statement ● The student defines the elements of emotional intelligence to ethically promote effective collaboration in various situations. Emotional Intelligence (EI): The capacity to be aware of, control, and express one's emotions and handle interpersonal relationships judiciously and empathetically ● EI enables people to build relationships, relate to others in social situations, lead, negotiate conflict, and work as part of a team. Intelligence Quotient (IQ): A number representing a person's reasoning ability as compared to the statistical norm or average for their age

Lesson 11: Definition and Principles of Emotional Intelligence Learning Objectives ● Define emotional intelligence and its principles. Lesson Introduction

Emotional Intelligence Intelligence: The ability to acquire and apply knowledge and skills There are several building blocks that compose EI. Some of the major building blocks include the following: 7. Self-awareness is the ability to accurately perceive, assess, and exhibit appropriate emotions. 8. Self-management enables you to channel your emotions in a positive way when needed. 9. Social awareness refers to the ability to empathize and understand how others feel. 10. Relationship management is the ability to assist others in managing their own emotions and establish supportive relationships with others.

QUESTION: Which term describes a person's ability to accurately perceive, assess, and exhibit appropriate emotions? ● Self-awareness ● Relationship management ● Self-management ● Social awareness Correct! Self-awareness describes one's ability to correctly assess, understand, and portray appropriate emotions. QUESTION: Which term describes a person's ability to empathize and understand how others feel? ● Relationship management ● Self-management ● Self-awareness ● Social awareness Correct! Social awareness describes a person's ability to relate to and understand how other people are feeling. Wechsler Adult Intelligence Scale (WAIS): An IQ test designed to measure intelligence and cognitive ability in adults and older adolescents ● is the most widely used IQ test for adults. Emotional Quotient (EQ): The level of a person's emotional intelligence, often as represented by a score in a standardized test QUESTION: Which term describes the measure of one's ability to learn and is adjusted for age? ● Intelligence quotient ● Emotional quotient ● Emotional intelligence ● Intelligence factor Correct! Intelligence quotient is one’s ability to learn, which is adjusted as people age. QUESTION: A manager realizes that she has more focus in the afternoon. Which element of emotional intelligence does this describe? ● Relationship management ● Self-management ● Social awareness ● Self-awareness Correct! Self-awareness is the ability to accurately perceive, assess, and exhibit appropriate emotions. Lesson Summary ● Emotional intelligence is the ability to perceive and evaluate one’s own and others’ emotions and to manage one's own emotions. ● The basic principles of EI ● The major differences between EQ and IQ

Lesson 12: Role, Benefits, and Examples of Emotional Intelligence Learning Objectives ● Explain the role of emotional intelligence in our lives.

Lesson Introduction ● Leaders and professionals who can demonstrate higher EQ are more likely to be successful in the workplace in the areas of diversity and inclusion, employee engagement, and emerging technology. The Role of Emotional Intelligence ● Emotional intelligence is key to well-being and building a balanced life. EI affects physical health, mental well-being, relationships, conflict resolution, and success ● One aspect of EI is a positive attitude. ● Some basic rules and habits to follow to build emotional intelligence include observing boundaries, keeping promises, having respect, showing curiosity, listening, and checking emotions ● Leaders who are proficient at self-regulation are more likely to be transparent, adaptable, and conscientious, which also promotes employee engagement. ● International business leaders also use self-regulation and social skills to adapt to different cultures and interact in a culturally sensitive manner. QUESTION: Which term describes one's wellbeing and ability to build a balanced life? ● Emotional connection ● Emotional aptitude ● Emotional quotient ● Emotional intelligence Correct! Having emotional intelligence impacts one's health, overall well-being, and relationships. It is the key to building a balanced life. QUESION: Which concept describes a person's ability to lead, negotiate conflict, build relationships, and relate to others in social situations? ● Emotional intelligence ● Emotional quotient ● Emotional connection ● Emotional aptitude Correct! A person's emotional intelligence describes their ability to excel in social situations, relate to others, participate in group settings, and build relationships. QUESTION: A manager is described as self-aware, and he understands how his personal values and cultural norms compare to those of other countries. Which concept is the manager exhibiting? ● Emotional connection ● Emotional aptitude ● Emotional quotient ● Emotional intelligence Correct! A person's emotional intelligence describes their ability to excel in social situations, relate to others, participate in group settings, and build relationships. QUESTION: Which characteristic is present in someone with high emotional intelligence? ● Keeps promises ● Oversteps boundaries ● Has emotional outbursts ● Gives attention to detail Correct! Keeping promises is a common characteristic of someone who has high emotional intelligence. Lesson Summary ● How emotional intelligence is key to well-being and building a balanced life ● How EI affects physical health, mental well-being, relationships, conflict resolution, and success ● Why professionals who demonstrate higher EQ are more likely to be successful in the workplace in the areas of diversity and inclusion, employee engagement, and emerging technology

Lesson 13: Ethics of Emotional Intelligence Learning Objectives ● Discuss the concepts of ethics as it pertains to emotional intelligence.

Lesson Introduction Ethics and Emotional Intelligence ● Ethical leaders need to have high emotional intelligence, as well as moral strength, grit, and courage to successfully and ethically lead organizations. ● One aspect of emotional intelligence is moral identity, which has to do with the extent to which people want to see themselves as ethical, caring people. Courage is the willingness to face agony, pain, intimidation, or uncertainty, even when you are reluctant or fearful. Grit: perseverance and passion for long-term goals ● grit is the biggest predictor of lifelong achievement. ● Extreme cases of low EI and high awareness can be seen in people who are master manipulators or exhibit what is known as Machiavellianism. Machiavellian: Cunning, scheming, and unscrupulous ● Individuals who engage in Machiavellianism in the workplace can have destructive consequences for the organization. QUESTION: Which term describes a person who uses emotional detachment to control impulses and charm to hide true intentions? ● Gandhian ● Elizabethan ● Machiavellian ● Napoleon Correct! This term describes someone who is cunning, scheming, and unscrupulous. QUESTION: Which adjective describes someone who is Machiavellian? ● Impulsive ● Awkward ● Manipulative ● Shy Correct! Someone who is characterized as Machiavellian is noted as scheming and uses charm to hide intentions. QUESION: A manager appears to exhibit low emotional intelligence (EI) and high awareness. The employees see the manager as being a master manipulator. Which term describes this manager? ● Darwinism ● Napoleonism ● Elizabethan ● Machiavellian Correct! A Machiavellian leader is described as being cunning and deceitful. These leaders are seen as manipulators and typically have extremely low EI and high awareness. QUESTION: Which career field has a higher importance of one possessing emotional intelligence? ● Accountant ● Counselor ● Mechanic ● Scientist Correct! This is a career that requires someone to pay attention and be able to understand other's emotions; therefore, having a high level of emotional intelligence is important. Lesson Summary ● Ethical leaders must have high emotional intelligence, as well as moral strength, grit, and courage to successfully and ethically lead organizations. ● Importance of emotional intelligence varies with the situation and job position. ● One employee with low emotional intelligence can have a detrimental impact on the entire workplace. ● Signs of low EI and how they can all be problematic in everyday situations that occur in the workplace, including extreme cases of low EI and high awareness in people who exhibit what is known as Machiavellianism. ● Individuals who engage in Machiavellianism in the workplace can have destructive consequences to the

organization. Module 6: Elements of Emotional Intelligence Summary In this module, you learned about the building blocks of emotional intelligence and the difference between your EI and your IQ. You also examined the differences between knowledge, skills, and abilities and explored the role of emotional intelligence in your life and how it can be used to enhance relationships and success in your personal and work life. Emotional intelligence enables people to build relationships, relate to others in social situations, lead, negotiate conflict, and work as part of a team. It also allows people to recognize and understand emotions and reactions to others’ emotions. These are all important workplace skills. Leaders and professionals who are able to demonstrate higher EQ are more likely to be successful in the workplace in the areas of diversity and inclusion, employee engagement, and emerging technology. You explored how one employee with low emotional intelligence can have detrimental impact on the entire workplace. You should now be able to identify signs of low EI and how they can all be problematic in everyday situations that occur in the workplace. You can recognize and deal with people who exhibit what is known as Machiavellianism. Reflect on your personal emotional intelligence and identify your areas of improvement to reach your maximum potential in your personal and work life....