Quiz 3, questions and answers PDF

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Chapter 3: Knowledge Management Models Instructional Module

Multiple Choice Questions

1. Why is the holistic approach best suited to knowledge management models? a. Because knowledge is very influenced by cultural and other contextual issues. b. Because knowledge is very complex. c. Because knowledge is very dynamic. d. All of the above. e. None of the above. 2. What is the organizational epistemological approach to managing organizational knowledge? a. A cognitivist approach. b. A connectionist approach. c. A logical and deductive approach. d. Both a and b. e. Both b and c. 3. Which of the following are consistent with the von Krogh KM model? a. Knowledge is an abstract entity. b. Knowledge objects are discrete but connected together by explicit links. c. Knowledge is embodied and it resides in both individuals and in the social relations between individuals. d. All of the above. e. None of the above. 4. The Nonaka and Takeuchi model grew out of research on: a. Organizational creativity and innovation. b. Reuse of knowledge objects to improve efficiency. c. Cross-cultural studies across a number of different organizations. d. Knowledge flow analysis of the flow of objective knowledge throughout the organization. e. Analysis of problem-solving strategies used in formal decision making. 5. Which of the following represent the key tenets of the Nonaka and Takeuchi KM model? a. Knowledge is created by individuals. b. The knowledge spiral refers to the knowledge networks are created by an organization and are then used to channel new knowledge to individuals.

c. Transforming personal tacit knowledge into public organizational knowledge lies at the core of this model. d. Both a and b. e. Both a and c. 6. Which of the following statements best describes the Choo KM model? a. The Choo KM model focuses on how information elements are selected and subsequently fed into organizational actions. b. Knowledge is principally “group knowledge”, easily converted and mobilized (from tacit to explicit, along the epistemological dimension) and easily transferred and shared (along the individual to the group to the organization, in the ontological dimension). c. An epistemology thus views organizational knowledge as a self-organizing system in which humans are transparent to the information from the outside (i.e. we take in information through our senses and use this information to build our mental models). d. An approach that stresses the importance of the “personal” way of the knowledge construction, affected by emotions and acquired at the end of a process of every individual’s active creation and organization of the experiences. e. An approach that stresses the logical processing of knowledge in content management systems. 7. Which of the following statements are true of the Choo KM model? a. Ecological change is the change in the internal environment of the organization that triggers a cultural transformation. b. Ecological change is a change in the environment that is external to the organization that furnishes the organization with an organizational memory of successful sense making experiences. c. In the enactment phase, people try to construct, to rearrange, to single out or to demolish specific elements of content. d. In the enactment phase, individuals attempt to interpret the rationale for the observed and enacted changes by making selections. e. None of the above. 8. Which of the following statements best represent the Wiig KM model? a. There needs to be an organization-wide standard way of organizing all knowledge. b. In order for knowledge to be useful and valuable, it must be organized. c. Knowledge should be organized differently depending on what the knowledge will be used for. d. Both a and b. e. Both b and c.

9. What are the major dimensions in the Wiig typology of knowledge content? a. Type of knowledge and form of knowledge. b. Tacit/Explicit knowledge vs. individual/organizational knowledge. c. New/existing knowledge vs. captured/uncodified knowledge. d. Both a and b. e. Both c and d.

10. In the ICAS KM model, organizational intelligence refers to: a. The ability of an organization to continue to survive or remain viable. b. The ability to adapt to and accommodate the different internal units of the organization. c. The ability of the organization to perceive, interpret and respond to its environment in such a way as to meet its goals and satisfy its stakeholders. d. Both a and b. e. Both b and c. 11. What is the key distinguishing feature of the McAdams and McCreedy model? a. It is based on a social constructivist approach to knowledge creation b. It is holistic c. It focuses on knowledge selection d. A and b e. B and c 12. Which of the following is a key component of the Stankosky and Baldanza KM Pillars Model? a. Key performance measures b. Social paradigms c. Measurement d. Leadership e. Perceptions 13. The Wang and Noe model is an example of: a. The obstacles to knowledge sharing b. How environmental factors influence knowledge sharing c. How individual factors affect knowledge sharing d. How motivational and intentional factors affect knowledge sharing e. All of the above 14. Intellectual capital models all share the following common component: a. Measure tangible assets b. Measure the effectiveness of KM strategies c. Measure the value of all organizational assets d. Measure the value of intangible assets e. All of the above

15. Earl’s KM strategy model can best be described as a: a. Taxonomy of KM tools b. Classification of major types of KM strategies c. Categories of schools of thought on knowledge creation d. Classification of major types of collaboration in KM e. Taxonomy of KM leadership styles Answer Key Multiple Choice 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

d b c d e a c e a c a d e d b

Essay Questions 1

Select two KM models that you feel are comprehensive and easily implemented. How are they complementary? Are they complete – would you add any components from those models that you did not select?

2

Select one of the KM models and outline the steps you would need to take in order to implement the model in an organization. What are some of the obstacles you would expect to encounter and how would you overcome them? How would you address the issue of sustainability and rendering the organization more viable in the long-term?

3

How does the 80.20 rule apply to tacit knowledge? Provide some examples.

4

What are the key tenets of the connectionist approach to knowledge management? Is connectionist synonymous with social constructivist? Why or why not?

5

Why is KM often described as existing in a fragile state in organizations? What are some of the factors that contribute to this fragility?

6

Discuss the assumption that “knowledge allows begins with an individual.” Do you agree? Why or why not? What are some examples of knowledge created by an individual and examples of knowledge created by a group, an organization or a technology?

7

Why is it important to understand decision-making models in order to study KM models? Use the concepts of bounded rationality and satisficing to explain the features of one selected KM model.

8

What is the major difference between a model and an adaptive model?

9

Some models are labelled as “knowledge sharing” or “collaboration.” Does this mean you need a different KM model for different KM processes? Or, do you believe that one model can cover all the broad parameters of KM? Provide examples to justify your arguments.

10

What is the primary benefit of adopting a KM model for an organization? Alternatively, what are the consequences of not having a conceptual model to guide KM activities in a given organization?...