QUIZ chapter 1 - 4 Training and Development PDF

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QUIZ chapter 1 - 4 Training and Development ...

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Instructional system design refers to a process for designing and developing programs. A) B)

using technology for training. an ongoing process of performance improvement.

C) D)

2 CORRECT

involving stakeholders in evaluating training results.

What is continuous learning? Seamless training that doesn't allow learners to break away from the training A) session. A requirement of employees to understand the entire work system including B) the relationships among their jobs, their work units, and the company. C) D)

3 CORRECT

A new approach to education in public school systems. A term that refers to off-site training.

The process of moving jobs from Canada to other locations in the world is outsourcing. A) B)

offshoring. globalizing.

C) D)

4 CORRECT

empowering.

"TQM" is the acronym for A)

Training Quest for Management. Total Quality Motivation.

B) C)

Total Quality Management. Training of Quality Materials.

D)

5 CORRECT

What does cross-training involve? Training employees so they can work effectively in virtual teams. A) Dealing with a younger workforce that knows more technologically than their B) supervisors. Training all employees in all the skills needed to complete every task for which C) the team is responsible. D)

Effectively interacting with other companies.

Highleverage training is linked to strategic business goals and objectives. True A) B)

2 CORRECT

False

As more companies become knowledge-based, training becomes less important. A)

True False

B)

3 CORRECT

The workforce is becoming older and more diverse. True A) B)

4 CORRECT

False

Advances in technology have had few if any implications to the way learning is delivered. True A) B)

5 CORRECT

False

Canada invests more in training than most other Western countries.

True A) B)

False

CHAPTER 2: The correct answer for each question is indicated by a

1 CORREC T

.

Knowledge that can be formalized, codified, and communicated is

explicit. A) B)

tacit. intellectual capital.

C) D)

2 CORREC T

strategic.

Which of the following represents the words for the acronym "HRM"?

Human Requirements Manpower A) B)

Human Retrenchment Management Human Restructuring Manipulation

C) D)

3 CORREC T

Human Resource Management

What is the first step in creating a corporate university?

A) B)

Decide how to fund the university. Form a governing body that creates a vision for the university. Identify the needs of the corporate university customers.

C) D)

4 CORREC T

Develop new technologies.

What do you call a leader of a company’s knowledge management efforts?

Chief Executive Officer A) B)

Chief Faculty Officer Chief Learning Officer

C) D)

5 CORREC T

Chief Knowledge Management Officer

What do you call a company that has an enhanced capacity to learn, adapt, and change? Corporate University A) B)

Strategic Organization Succession Organization

C) D)

Learning Organization

The correct answer for each question is indicated by a

1 CORREC T

.

Strategic human resource planning is defined as ensuring that the company has the right people with the right skills/knowledge, in the right places, at the right time. True A) B)

2 CORREC T

False

The strengths of a virtual training organization include its customer orientation, customized solutions, and accountability for training outcomes. True A) B)

3 CORREC T

False

The corporate university model is accountable only to stakeholders within the company. True A) B)

4

False

CORREC T

SWOT is an acronym for strategies, weaknesses, opportunities, and threats.

True A) B)

5 CORREC T

False

Clear direction for learning and vision within the company should be provided by the company's CEO. True A) B)

False

CHAPTER 3 The correct answer for each question is indicated by a

1 CORREC T

.

All of the following factors except ______________ are types of analysis involved in needs assessment.

A)

outcome analysis organizational analysis

B) C)

task analysis person analysis

D)

2 CORREC T

A trainee’s desire to learn the content of a training program is referred to as

A)

output. cognitive ability.

B) C)

self-efficacy. motivation to learn.

D)

3 CORREC T

The process of using information about other companies’ training practices to help determine the appropriate type, level, and frequency of training is A)

needs assessment.

conducting a focus group. B) C)

organizational analysis. benchmarking.

D)

4 CORREC T

“How does this program align with the strategic needs of the business?” is a question that could be as part of a(n)

A)

task analysis. organizational analysis.

B) C)

person analysis. competency model.

D)

5 CORREC T

What is an “SME”?

A) B) C)

Super-materials engineer Subjectivity- matter expert Subject-matter expert Subject-making examination

D) The correct answer for each question is indicated by a

1 CORREC T

.

The three elements of needs assessment are organizational analysis, person analysis, and task analysis.

A)

True False

B)

2 CORREC T

An employee's belief that he/she can successfully master the training content or perform a task is called “motivation to learn”. A)

True False

B)

3 CORREC T

Situational constraints such as lack of necessary equipment, tools, materials, supplies, time, and other resources have been proven to have no influence on employee performance. A)

True False

B)

4 CORREC T

Advantages of using focus groups as a needs assessment technique are they are inexpensive and usually require little time to organize. A)

True False

B)

5 CORREC T

Job analysis tends to be work- and task-focused whereas competency modelling is worker-focused.

A) B)

True False

CHAPTER 4 The correct answer for each question is indicated by a

1 CORREC T

.

Goal orientation can include a(n) _________________ or a(n) ______________ orientation. mastery; elaboration A) B)

performance; mastery organizing; divergent

C) D)

2 CORREC T

convergent; master

What is the best way to establish and increase individuals' self-efficacy?

Provide them with an impossible task early in training. A) Inform them of just how far below average they are.

B) C)

Inform them that, in general, they are worthy individuals.

Provide them with a training program that allows them to succeed early in the D) training.

3 CORREC T

What is observational learning (also known as Social Learning Theory)?

A) B) C)

Inactive learning Learning through direct experience Modelling Cross-training

D)

4 CORREC T

According to Expectancy Theory, a person’s behaviour is based on

A)

perception, performance, and needs. expectancy, valence, and instrumentality.

B) C)

andragogy, pedagogy, and readiness. needs, self-efficacy, and perception.

D)

5 CORREC T

What is the term used to describe adult learning theory as developed by Malcolm Knowles?

A)

Pedagogy. Expectancy.

B) C)

Semantic encoding. Andragogy.

D) The correct answer for each question is indicated by a

1 CORREC T

.

When an individual practices a task continuously without rest it is known as a massed practice condition. True

A) B)

2 CORREC T

False

Automatization refers to making performance of a task, recall of knowledge, or demonstration of a skill so automatic that it requires little thought or attention. True A) B)

3 CORREC T

False

Baby boomers are people born between 1955 and 1980.

True A) B)

4 CORREC T

False

Expectancy theory suggests that a person’s behaviour is based on three factors: expectancy, instrumentality, and performance orientation. True A) B)

5 CORREC T

False

Writing on whiteboards or flipcharts is a learning technique particularly helpful for tactile/kinesthetic learners. True A) B)

False...