RCSM 315 Exam 1 Review PDF

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RCSM 315: Leadership & Ethics Final Review Name (first and last): Bring: Note:

Laptop or tablet that is compatible with blackboard. BATTERY AT FULL CHARGE OR POWER CHORD No accommodations will be made for students without a working computer or tablet. Make sure to check to make sure all updates are complete. No time extensions will be allowed.

Format:100 points – may include multiple choice, multiple answer, true & false, matching, & short answer Note: Students may use one side of 3x5 inch piece of paper or notecard– the page MUST BE HANDWRITTEN – cannot be typed and reduced or a copy of another student’s notes sheet. Exam questions – in-class videos, lecture slides, required readings + course textbooks - include, but not limited to, the following:

MODULE 1 – Values, Ethics, and Character Why do RCSM service providers study ethics? Ethics directly affects an organizations ability to achieve its mission Define the following terms:  Descriptive belief – measured and determined to be true or false  Evaluative belief - + or – judgement about a characteristic  Prescriptive belief –desirability of some action or means to an end  Proscriptive belief –undesirability of some action or means to an end  Value –things that are preferable to everyone  Instrumental value –means to achieve goals or some end state  Terminal value –goals or some end state  Moral value – fundamental baseline values  Ethics – morals or values a society finds appropriate or desirable  Ethical issue – a problem where someone needs to make the right choice to do the right thing  Ethical dilemma – choice between strongly held principle and non-ethical consideration  Ethical conflict - a problem that involves a choice between two ethically strong principles  Moral sensitivity –how your actions will affect others  Moral callousness – insensitivity about the wellbeing of others What does it mean to say ethical issues come from the interaction of participants and managerial functions? important that the managers always respond to these situations ethically and try to make things right again What is the function of codes of conduct? What people can do and what they cant A struggle between doing one’s duty and being responsible for the consequences….the important thing is to have that debate (with yourself and colleagues) and to ask the right questions: Who benefits? and Who gets hurt? Be able to distinguish between the following ethical decision-making techniques:  Josepheson Institute  Universalization test  Public disclosure test  Stakeholder’s approach Just list the differences on the  Golden rule notecard, no need to list them here.  Four Way test  Ethical action test  Zinn’s guidelines  FILOP process  SLEEPE principle Briefly explain the 5 reasons good people do bad things:  Human nature & self-interest – Its normal to do things you want to do even if it isn’t always what’s best  Disregard for others – sometimes people only worry about themselves and think about themselves before others All material from lectures & assigned readings may be covered on the exam. The review sheet is a guide to assist student prepare for the exam. It is not intended to be an all-inclusive list. There may be questions listed on the exam that are not listed here.

RCSM 315: Leadership & Ethics Final Review Conflict in role definition & job responsibilities – not always wanting to do the job you are given because it doesn’t fit you  Lack of training in ethics / moral reasoning – some people don’t realize what they are doing is wrong because they haven’t been exposed to training in this field  Combination of factors – there can be things that people are going through to push them to not always do what’s right Briefly describe the 5 mind games people play  Quickly simplifying – oversimplifying the problem and picking the quicker solution  Need to be liked – becomes a problem because the individual may ignore ethical transgressions  Diluted and disguised – using euphemisms to reduce the anxiety associated with unethical behavior  Making positive – comparing his or her behavior to worse behavior so it doesn’t seem as bad  Overconfidence – discount the perceptions of other people preferring his own idea over others 

MODULE 2– Conceptualizing Leadership: What is it? According to Jordon (2001), what are the 5 parts of leadership?  Dynamic process  interaction between two or more members of a group  involves recognition and acceptance of leader-follower roles by group members  within a certain situation  activities of the parts of the leader and followers which aid the group in working toward its goals. According to Pierce & Newstrom (2008), what are the 5 component parts of leadership?  Focus of group process  Personality and its effect  Act or behavior  Instrument or goal achievement  Emerging effect or interaction What are the 5 elements of effective leaders? Obtain trust, develop shared vision, adapt to situations, motivate, achieve results What are the 9 types of intelligences? Interpersonal, bodily-kinesthetic, linguistic, intra-personal, natural, spatial, musical, mathematical, existential What are the 5 types of quotients? Intelligence, emotional, creative, adverse, visionary What are the 5 factors in the Model of Personality? Openness, conscientiousness, extraversion, agreeableness, neuroticism MODULE 3 – Leadership Learning & Development Define theory – concepts that project a view of a phenomena Briefly explain the 10 leadership theories: 1. Great Man theory – means that great leaders are born 2. Trait theory of leadership – people are either born or made with certain qualities 3. Skills theory of leadership – practical skills of a leader. People skills etc 4. Style theory of leadership – style of your life that will get people to follow. Be this way and people will follow you 5. Situational Leadership theory – No one size fits all model in leadership. Leader must adapt 6. Contingency theory – there is no single way of leading 7. Transactional theory – humans are seeking to maximize pleasurable experiences 8. Transformational theory – leaders transform their followers by inspiration and charismatic personalities 9. Leader-Member Exchange theory – leadership is about a fair exchange between the leader and followers that allow followers to want to keep following All material from lectures & assigned readings may be covered on the exam. The review sheet is a guide to assist student prepare for the exam. It is not intended to be an all-inclusive list. There may be questions listed on the exam that are not listed here.

RCSM 315: Leadership & Ethics Final Review 10. Servant leadership theory – if the leader finds the needs of the followers there will be a better atmosphere and better following. The leader makes it easier and nicer to be a follower What are the 10 points of Pickens Leadership plan? Work ethic, have a plan, look for big things, advice criteria, be prepared, make a choice, embrace change, never cheat, patience, be generous What are the 7 essential qualities of all great leaders? Clear vision, courage, integrity, humility, strategic planner, focus on strengths, accept responsibility List and briefly explain the 3 key aspects of asking better questions. Suspend judgement, reframe thinking, embrace emotion

BONUS – There will not be any bonus questions on the exam. Students may earn up to 7 bonus points by submitting a hard copy of this review sheet with all the questions answered by 9a on test day. Late papers will not be accepted. Papers will not be accepted via blackboard or email. Students may earn up to 3 bonus points by submitting a hard copy of the 3x5 inch piece of paper or notecard prior to leaving the classroom. Late papers/notecards will not be accepted.

All material from lectures & assigned readings may be covered on the exam. The review sheet is a guide to assist student prepare for the exam. It is not intended to be an all-inclusive list. There may be questions listed on the exam that are not listed here....