Resume Sample - Anjali Kaur PDF

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Download Resume Sample - Anjali Kaur PDF

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Anjali Kaur North York 647-123-4567 [email protected] https://www.linkedin.com/in/anjalikaur/ Support Specialist Co-op – FreshBooks Qualifications  Available for any shifts between 8am and 8pm Monday to Friday  4 years’ experience in providing customer service in person, over the phone and email to an average of over 70 customers per day  Entrepreneurial spirit cultivated and instilled through working with several local small business owners  Passionate and empathetic, always finds ways to provide relief and peace of mind with customers and works with them to solve their problems  Enduring, resilient and always strives to learn as much as possible about customers and our available products and services in order to make the best recommendations for them  Uses active listening and consultative selling skills to communicate most effectively, build rapport and maintain company loyalty  Great problem-solving skills and solution focused attitude Education Marketing Management & Professional Sales – Lambton College, Toronto 2020 – May 2022 Masters of Business Administration – University of Delhi, Delhi India 2014 – June 2018

Sept Sept

Employment Experience Cashier – Tim Horton’s - North York June 2020 – Present  Serves on average 200 customers per morning shift with a smile. Remembers repeat customer orders to bring efficiency and create the best possible customer service experience  Addresses customer complaints with empathy and professionalism, works with them to find a mutually agreeable solution: refunds, remaking of food or drink, offering substitutes of unavailable products  Ensures cleanliness of work area by disinfecting high traffic areas around cash register, coffee machines and bagel station at least 2x an hour  Operates POS to record and deploy orders to the team. Accepts payments via cash, debit or credit. Issues refunds as required. Maintains accuracy of cash handling Accomplishments  Trusted by management to train 5 new staff resulting in an increase of customer satisfaction of 25% in the first month due to everyone working more cohesively  Increased morale and productivity by suggesting new scheduling system resulting in employees being happier with their shifts, able to trade more easily Store Helper – Family Run Business – Bangalore, India Sept 2016 – Dec 2019  Monitored email and CRM for all new order requests and orders in process to ensure delays were minimal and requests for refund due to late orders were decreased  Answered queries regarding new products, other available products and discontinued items  Created flyers as well as posts for Instagram, Facebook and Twitter to grow and maintain visibility. 50 posts on average per month

Volunteering Food Sorter – Daily Bread Food Bank 2020 - Present

Aug...