Sample FCE Formal Letter Writing 1 PDF

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Esercitazione lettera formale per FCE English...

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SAMPLE FCE FORMAL LETTER WRITING 1 You recently went on a coach trip with ‘Easy Coach’ bus company. In their advertisement they promised an enjoyable day trip to a shopping centre. In fact, it was a total disaster. Write a letter of complaint and ask for your money back. We offer a fast, reliable and service from your town, directly to the heart of the biggest indoor shopping centre in Europe. Travel in comfort and spend the day visiting all the most important brand name stores. Our drivers will get you to your destination safely and on time. Relax and enjoy the trip! Write your letter of complaint in 140-190 words in an appropriate style.

SAMPLE ANSWER Dear Sir or Madam, I am writing to complain about the ‘Easy Coach’ day trip to Stilton Keynes shopping complex on December 16th. According to your brochure, the coach was supposed to leave at 8.30 in the morning but unfortunately it arrived late and we did not set off until 9.00 so the driver went too fast and the passengers were quite worried. What is more, the journey took nearly three hours instead of two. To make matters worse, when we finally arrived at the shopping centre, most of the main shops were closed! On top of that, the coach broke down on the return journey and we had to wait for an hour before another coach came to pick us up. I am extremely disappointed about wasting my day and feel your company is to blame. I am, therefore, writing to request an immediate refund of the 12 pounds I spent on the ticket I am afraid that your leaflet is rather misleading. . I look forward to hearing from you as soon as possible. Yours faithfully, Mr. Lawson

NOTES You MUST include all the relevant points in your answer. (Highlighted in bold). I invented 4 different complaints and asked for a refund. Please note the typical letter-writing expressions highlighted in bold. Remember to use formal language and complain. You are very annoyed!!...