Sample/practice exam 2 April 2017, questions and answers PDF

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Name Chapter 7--E-Mail Messages and Memos

Question 1

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Which of the following is not a reason that e-mail is such an important communication tool in Answer

Question 2

Today's managers need input from employees to respond rapidly to local and globa Employees with more decision-making power must collect, exchange, and evaluate Work teams, which are often functioning virtually, need to be able to communicate E-mail ensures that a fast message will be understood by the recipient.

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As Amy begins her business career, she will probably find herself writing more ____ than othe Answer letters memos e-mail messages reports

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Which of the following is a benefit of writing effective e-mail messages in the workplace? Answer Using e-mail proves that you have a high level of technological competence. Well-written e-mail messages and memos enhance your image within the organiza Today's advance e-mail programs can correct any spelling and grammar errors in y they are sent. All of the above.

Question 4

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What is the first thing you should ask yourself when analyzing your writing task? Answer

Question 5

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Should I send an e-mail or a hard-copy memo? How will my reader react? Do I really need to write this e-mail or memo? How can I best impress my reader?

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Morgan has had a disagreement with a colleague over how to introduce the company's new pro communication channel for discussing this disagreement? Answer Letter E-mail message Memo Face-to-face meeting

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Isaac has discovered a production problem that will cause this month's shipments to be a few d South American customers will need to know about this problem right away, Isaac should

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In e-mail messages and memos, a comment such as If you agree we should begin this new proj by Friday is useful in Answer adapting the message to the reader. planning for feedback. anticipating the reader's reaction. revising for clarity.

Question 9

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What is the best advice for organizing routine e-mail messages? Place the action information in the first paragraph so that it's not overlooked. Explain and justify the main idea in the body of the message. Start the message with something conversational and friendly before getting to the All of these.

Answer

Question 10

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The subject line of e-mail messages and memos should Answer

Question 11

be a complete sentence. end with a period. summarize the main idea. All of the above.

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Maya will be using e-mail on the job and wants to learn how to write effective subject lines. W you can give her? Answer

Question 12

If your e-mail discusses more than one topic, leave the subject line blank. Use all lowercase letters when typing the subject line. Use words such as Free to entice your reader to open your message immediately Update your subject line to reflect the current topic in a thread of messages.

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Which of the following subject lines is most effective? Answer Help! Free Quote Sales Meeting on January 30 Department Meeting

Question 13

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Which of the following is the best subject line for an e-mail message or a memo? Answer

Sales Meeting Changed to March 15 at 1 p.m. Meeting Change to Discuss Poor Sales

Sales Meeting The Sales Department Announces a Change in Its March Meeting to Discuss Sales

I am writing this message to let you know about our next department meeting. Our next department meeting will be held on Wednesday, March 10, at 2 p.m. We have a lot of issues to discuss at our next department meeting. Hope your day is going well so far!

Question 16

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Good e-mail messages generally Answer

Question 17

are frontloaded. are used for safely sending confidential information. are used only for internal communication. use a more formal tone than do other forms of communications.

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Which of the following is the most effective closing for an e-mail message? Answer Please do not hesitate to call if you have any questions. Please let me know at your earliest convenience. Please send your time sheet to me by August 31. Please let me know if I can be of further assistance.

Question 18

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Which of the following is not a standard guide word used in e-mail messages and memos? Answer TO: FROM: RESPONSE: DATE:

Question 19

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Owen is sending an e-mail message to a list of receivers. What is the most efficient way he can but avoid revealing all e-mail addresses to the entire group of recipients? Answer

Question 20

Send a separate message to each individual. Send a message to the first person and ask that individual to forward it to the n Use the Bcc function in his e-mail program. Use the Cc function in his e-mail program.

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What is the best advice for formatting e-mail messages? Answer

Try to keep the total message under three screens in length. Include a greeting only if you are writing to someone within your organization. To save time while composing, type your e-mail message using all lowercase letter Understand that typing your name at the bottom of an e-mail message is optional.

Question 21

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What is the best advice for formatting hard-copy memos?

Question 23

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Which of the following e-mail practices could get you fired? Answer Sending sexually explicit or offensive jokes to your coworkers. Posting offensive blog content. Spending too much time sending and receiving personal IMs and e-mail messages. All of these actions could get you fired.

Question 24

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Jocelyn will be using e-mail and the Web professionally for the first time and wants to stay out job. What is the best advice to give her? Answer

Question 25

Set up a separate personal e-mail account so that you can send and receive e-mail your work account. Learn the company's rules about e-mail and Web use. Download free software and utilities frequently to save your company money. Jocelyn should do all of these.

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Connor has to compose an important e-mail message to a client. What is the best thing he can d Consider composing this important e-mail messages offline. Write a subject line that will grab his reader's attention, even if it's not related to th Use emoticons, such as happy faces, to express feelings in his e-mail message. Pay one of his colleagues to write the message for him.

Answer

Question 26

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Which of the following situations is most appropriate for sending an e-mail message? Answer

Question 27

Caitlin must deliver a negative performance review to one of her employees. Drew must send salary information to the company's accountant. Sabrina must send the month's sales data to her department. Martin must send his company's credit card information to complete a purchase.

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Veronica has asked your advice to make sure that the content and tone of her e-mail messages would you tell her? Answer

Question 28

Use humor in your messages to make them enjoyable to read. Don't send anything you wouldn't want published. Don't worry about grammar, punctuation, and spelling unless you're writing to pe organization. Use emoticons (smileys) to make sure that your intended tone comes through in y

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Which of the following is considered appropriate netiquette when sending e-mail messages?

Answer

Write important messages in all capital letters to emphasize them. Never send attachments because they often carry viruses.

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Which of the following is the worst advice for e-mail users? Answer

Question 31

Make sure the most significant information will show on the first screen of an e-ma To be most efficient, use e-mail to avoid personal contact. Use your electronic address book to store and access e-mail addresses of those you frequently. Remember that e-mail messages you send at work represent you and your employe

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Monica wants to be an effective e-mail communicator. What should she do? Answer Use bullets and headings to organize longer messages. Consider cultural differences. Double check before hitting the Send button. Monica should do all of the above.

Question 32

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What is the most accurate statement about instant messaging (IM)? Answer

Question 33

Because it is used by so many teenagers, using IM on the job will make you look im unprofessional. Before using IM on the job, an employee should check with his or her supervisor f Instant messaging must be done from a desktop computer. Instant messaging can be used to communicate only with colleagues in the United

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When requesting routine information or action within an organization, what approach works b Answer

Question 34

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Indirect pattern Persuasive pattern Chronological pattern Direct pattern

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A routine e-mail message or memo that requests information should begin by Answer requesting the information without providing elaborate explanations and justificatio giving the reasons for the request. giving the date a response is needed. introducing the writer by name and title.

Question 35

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Which of the following is an example of a polite command? Answer I need answers to the following questions about your conference facilities. Your answers to the following questions about your conference facilities will help decision. Can you please answer the following questions about your conference facilities.

Do you provide presentation equipment in your conference rooms?

our order by September 30. Thank you in advance for your cooperation. I hope to hear from you soon about your great furniture!

Question 38

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You are replying to an information request and are answering several questions. The best way is to Answer

Question 39

place them in one paragraph in the body of the reply. put them in a separate document that you'll attach to the e-mail message or mem put them in a list in the same order the questions were asked. put them in the opening of your reply so that they receive emphasis.

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What is the best opening sentence for an e-mail message that responds to an information reque Answer I have before me your message of August 10 in which you ask about one of our offi This is to inform you that I have the answers to the questions you asked about our Here is the information you requested about our Mission Hills office furniture line Thank you so much for your interest in our office furniture.

Question 40

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Simone is replying to a customer's information request and wants to make sure that her messag following techniques will not improve the readability of her message? Answer

Question 41

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Familiar words Passive-voice verbs Short paragraphs and sentences All of the above will improve the readability of Simone's message.

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For maximum comprehension, an e-mail message that explains three steps to be followed in im procedure should Answer summarize the steps to be followed in a concise action close. use graphic highlighting in the body of the message to convey each step to be fo present the steps to be followed in the opening paragraph of the message. describe the three steps in a well-organized paragraph in the body of the messag

Question 42

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Messages that explain procedures generally Answer flow downward from management to employees. flow upward from employees to management. flow horizontally among employees. are communicated via the grapevine.

Question 43

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What is the primary function of procedural e mail messages and memos?

Question 45

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You are writing an e-mail procedural manual and want to list the steps for changing your passw do? Answer

Question 46

Make sure that all items in the list are parallel. Start each item in the list with a passive verb. Use a bulleted list. Summarize the steps in paragraph format.

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Which of the following demonstrates the best wording for an instruction that appears in a verti message? Answer

Question 47

You should input your password. Input your password. The next step is to input your password. Inputting your password should be done next.

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Confirmation messages can also be called Answer reply messages. incident reports. information messages. proposals.

Question 48

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Which of the following is not an example of a confirmation message? Answer

Question 49

An e-mail message written to summarize decisions made during an IM conversatio A memo to an employee verifying that you received her message stating that her m be late. An e-mail message sent to your department to change the location of a meeting. A report describing action items that took place during a board meeting.

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Confirmation e-mail messages or memos Answer

Question 50

begin with a polite command. record oral decisions, directives, and discussions. should be written for all events, ranging from those that are minor to those that are describe procedures and distribute information.

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Which statement might be included in a confirmation e-mail message or memo? Answer

Please let me know if you are available to be our keynote speaker. A new pay scale will go into effect on January 1. This message confirms our telephone conversation today in which you accepted th...