SCOM Exam 1 Review PDF

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Summary

Comprehensive notes going over the first 4 units...

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Action model of communication Interaction model- includes feedback Transaction model- constant back & forth; no sender or receiver, both are those at same time Communication context-all communication takes place in a context with 4 dimensions: physical, psychological, temporal, and cultural Language-sensitive areas of the brain: broca’s area- damage causes difficulty in pronunciation and use of propositions--wernicke’s area- damage causes use of nonsense words and poor comprehension Parental influences- recasting, expanding, labeling Structure of Language: -Competence & Performance: >Phonology >Morphology >Syntax >Semantics >Pragmatics 6 Characteristics of Nonverbal Communication 1. Is present in most communication contexts 2. Often conveys more info than verbal 3. Is usually believed over verbal 4. Primary means of expressing emotions 5. Metacommunicates 6. Serves multiple functions Channels of Nonverbal Communication 1. Body 2. Face Managing Self-Impression -Nonverbal communication helps us present Interpersonal communication- a dynamic form of communication between 2 or more people Relationship Theories -Attraction-Relationship Rules -Relationship Attraction Culture influences our reception Uncertainty Reduction Theory Outcome value theory Social exchange theory Social penetration theory Self-Disclosure Norm of Reciprocity Conflict Views(traditional, human relations, integrationist) Sources of personal conflict(lmtd resources, differences in goal and objectives, miscommunication, differing attitudes)

Approaches to handling conflict(avoidance, compromise, collaboration, accommodation, competition) Culture(& its difference from society) Way in which culture varies: Common values across cultures: Hofstede’s cultural influences:...