Summative Assessment 4055206 PDF

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Summary

ICS Learn, CIPD LEVEL 3 , Summative Assessment 4055206...

Description

Developing Yourself as an Effective HR/L&D Practitioner PICS Learn Cover Sheet

Centre name:

ICS Learn

Candidate name:

Neha Babbar

CIPD Membership Number: Qualification title:

Not yet a member

Unit title(s):

Summative Assessment (40552/06) Developing Yourself as an Effective HR/L&D Practitioner

ICS student number:

21034722

Unit code(s):

R64-HRPOLC02

CIPD LEVEL 3

Assessment number *Online Class Date

Feb 2019 19:00pm time

*Tutor Name

Mark Fisher

1st Submission Date 2nd Submission Date

29/05/2019

Word Count Word Count

500 words

Candidate Declaration

Candidate declaration: ‘I confirm that the work/evidence presented for assessment is my own unaided work.’ I have read the assessment regulations and understand that if I am found to have ‘copied’ from published work without acknowledgement, or from other candidate’s work, this may be regarded as plagiarism which is an offence against the assessment regulations and leads to failure in the relevant unit and formal disciplinary action. I agree to this work being subjected to scrutiny by textual analysis software if required. I understand that my work may be used for future academic/quality assurance purposes in accordance with the provisions of the Data Protection Act 1998. I understand that the work/evidence submitted for assessment may not be returned to me and that I have retained a copy for my records. I understand that until such time as the assessment grade has been ratified by internal and external quality assurance verifiers it is not final.

Developing Yourself as an Effective HR/L&D Practitioner

(A) Service users and their needs, Service user & Needs 1. Employees –  

Copy of sickness policy and Pension policy etc. Training and development.

2. Line Managers –  

Advice on managing absence Recruiting and hiring talent to fill team positions

3. Potential Employees  

Copy of staff handbook Remuneration packages and other rewards

(B) How conflicting needs are met – Conflicts like – The needs of the employees and managers and the line manager are different but similar. Conflicts can happen at any stage of the working cycle and HR needs to get involved to resolve the matter. For E.g. – Manager asked the HR to appoint new member of staff for the work however cannot ask the existing employee to leave along with that he needs to serve his notice period as well. HR may have many options to resolve the issues however in this case if HR can hire someone on temporary basis and meanwhile the staff member can serve his notice period, post that if the service of that temporary staff is good can make him/her permanent as well hence it comes to be a win-win situation.

Developing Yourself as an Effective HR/L&D Practitioner (C) Method of communication, Description, Advantages & Disadvantage

Method Electronic Communication

Written Communication

ORAL COMMUNICATION

Advantages • Documented proof, easy to access later when needed as well Speedy transmission • Mobility in information transfer • Permanent words, more precise and explicit • Suitable for lengthy communication • Speedy and economical (involves no cost) • Immediate feedback

Disadvantages

HR Specific Example

• Security threat • High cost in development

Mandatory trainings that needs to be attended or promotion increment , salary slip etc.

• Need not clear doubts • Time-consuming and costly • Feedback is not immediate

Pamphlets or chart board presentation for any events happening within the organisation, letter for salary slip , promotion letter etc.

• Fear of distortion of message also no permanent records • Unsuitable for lengthy communication

Some grievances , feedback , discussing development plan etc.

(D) Effective Service Delivery Effective Service Delivery is vital to any organisation as the reputation of the business is dependent upon it. HR provides organisation services across the employee lifecycle. Delivery excellence means building and maintaining effective service, which includes: Building and maintaining good relationships – This requires to spend time and to communicate with people, especially face-to-face. Handling and resolving complaints - While instinctively a complaint produces negative reactions, managing it is a part of the job. Dealing with difficult customers - It is not always the case that you will be having an excellent customer experience, some customers can be over demanding, rude, and even disrespectful, as an HR professional, and you should always know how to deal with such cases Timely Service Delivery - As a service provider an HR professional needs to complete all tasks and services within the agreed upon time frame to avoid any other issues.

Developing Yourself as an Effective HR/L&D Practitioner Examples of reviews that need to take place within the business and how this can improve it are as follows –

1) Introducing Employee survey – This is the best way to get information from the employee of the issues they are facing with in the team and organisation or and if at all they looking for something extra like trainings or movements or salary hike etc. This definitely improves the employee and HR relationship also all the issues can be dealt with and at the end saves time as well.

2) Exit Interviews – This is one of the toughest jobs for the HR to decide as whether to retain the employee or let them go. If at all many employees are leaving from the same team than that is a matter of concern and HR must need to look into this matter and make some recommendations to the team manager or higher and resolve the matter....