Summer I 2020 BUSN 3430 CISC 2531 Syllabus PDF

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COURSE SYLLABUS BUSN 3430 / CISC 2531 (NET-A / NET-B) Operations Management Semester Course Department Instructor Phone Email Office Office Hours

Summer I 2020 BUSN 3430/CISC 2531, Operations Management Business Management Ms. Kerriann Scott E-mail preferred [email protected] None Scheduled as needed

DESCRIPTION Study in managerial decision making with a mix of theoretical and practical knowledge used to solve a wide range of operating management problems. Topics covered include: planning, evaluation, and control of operations; forecasting and inventory management; scheduling; project design and management; resource allocation; queuing models; quality of the work environment; and technological change. Students will learn the use of tools and techniques for planning, control, and continuous improvement of service delivery processes. 3.0 hours; 3.0 credits. PREREQUISITES Completion of BUSN. 3400 OR ECON. 3400 COURSE OBJECTIVES Upon completing BUSN 3430, a student will be able to do the following: 1. 2. 3. 4. 5. 6. 7.

Explain the principles of managing business operations and how operations execute a firm’s strategy and interacts with marketing, finance, information technology, and accounting. Apply business process analysis skills to enable students to manage business operations—to map processes, break them into individual steps, quantify financial flows, identify value, manage variability, and match capacity with demand. Describe business process improvement tools such as Lean, Six Sigma, and Statistical Process Control to remove waste and variability from processes, identify defects, and continuously improve quality operations. Explain inventory and supply chain management, including using tools and techniques for handling perishable and nonperishable inventories, and strategic and tactical supply chain decisions. Build analytical forecasting models to predict operational demand, understand the role of the forecasting function, and assess the likely accuracy of forecasts. Employ project management fundamentals to map projects, analyze and identify critical tasks, monitor progress, identify variances, and allocate resources correctly to deliver on specifications, under cost, and under time. Strengthen quantitative reasoning skills and build analytical models for operational decision-making throughout the course.

Murray Koppelman School of Business

BUSN 3430 Syllabus

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LEARNING GOALS ADDRESSED The following Learning Goals will be addressed in this course: 1. 2. 3. 4. 5. 6.

Analytical Skills: Students will possess the analytical and critical thinking skills to evaluate issues faced in business and professional careers. Technological Skills: Students will possess the necessary technological skills to analyze problems, develop solutions and convey information. Written Communication Skills: Students will have the necessary written communication skills to convey ideas and information effectively and persuasively. Civic Awareness and Ethical Decision-Making: Students will have the knowledge base and analytical skill to guide them when faced with ethical dilemmas in business. Students will have an awareness of political, civic and public policy issues affecting business. Global Awareness: Students will know how differences in perspectives and cultures affect business practices around the world. Proficiency in a Single Discipline: Students will possess a deep understanding of and intellectual competence in at least one business discipline.

MATERIALS 

Required. Operations Management 13th Edition

ABOUT THE COURSE Lectures. The lectures for this course are delivered online. That means you can choose when and where you watch them. You must, however, actively participate in the online lectures—answering thinking challenges and interacting with the pop-up quizzes. I will monitor a record of your online activity that is recorded every time you access the course Web site. Not viewing a lecture is like skipping class and you will be held accountable. I want you to succeed in this online course. So, as stated above I will monitor every student’s activity very closely to make sure you are viewing each lecture all the way through. This is like taking attendance in class—you will get a grading benefit if you have watched the videos and answered the pop-up questions. The only difference between this online section and the classroom section is the presentation style of the lecture—face-to-face or video. Everything else is the same, including quizzes and exams. You have the benefit of being able to go back and review parts of the lecture you’d like to hear again, so make sure to take advantage of that. Homework. The best way to learn the material for this class is to read a chapter, doing the homework for each section as you go along, and then watch the associated PowerPoint video lecture with the course notes in front of you. You can pause the video, replay sections, and jot down clarifications or questions on the notes—they are critical to helping you learn the material. Finally, review your homework, modifying your notes if necessary. It is important to read a chapter before you watch the video, and it is preferable to work out the assigned problems as you go through the written material; although rarely the best method for studying, “cramming” is especially bad for learning operations management. Answers to quizzes or homework problems must be submitted online by 11:59pm on the due date. Click on the specific homework link on Blackboard and select the answer that corresponds to the one you worked out. You will receive immediate feedback on your answer and if it is incorrect, you may re-work the problem and select another answer. You will have only one opportunity to change your answer. You are strongly encouraged to form a study group with other students to discuss concepts presented in the

Murray Koppelman School of Business

BUSN 3430 Syllabus

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video lectures and to work on homework problems; however, the final homework product must be your own, not a copy of the group’s work. Quizzes. At the end of each chapter, a short quiz will be given online so that you can gauge your understanding of the material and practice for the exam. Quizzes are not timed, two attempts are allowed and you must click on “submit” in order for the quiz to be graded. A grace period of ONE week is allowed to complete quiz assignments. However in order to be marked PRESENT for that week’s attendance, the quiz must be completed by the due date. Exams. There will be a mid-term and cumulative final exam for this course. The mid-term and final exams are online. There will be no make-up exams. If you miss an exam you will receive a zero. Any attempt to copy or otherwise reproduce exam questions will be treated as academic misconduct. You will not be expected to memorize equations; you may bring a 3x5 note card and formulas to each exam. There is no possibility for extra credit in this class; if you are struggling, make sure you get help early in the semester from the professor. My job is to facilitate your learning, but we can only do that if you seek help. E-mail. E-mail will be used extensively to communicate with you; it is assumed you check your e-mail daily. There are three important points to note: 1. E-mail usually will not be read by the professor during weekend hours. 2. Information that is available in this syllabus or on the course Web site will not be repeated by e-mail so check those two places first. 3. Please allow 48 hours before sending a follow up email. Blackboard. The syllabus, resources for review, and the PowerPoint lecture videos are here. The grading scheme is posted, all points are recorded, and grades are assigned on Blackboard. THERE IS NO CURVE, meaning that a predetermined percent of students do not receive certain grades. Your grade is calculated according to the points you earn. All point totals will be updated on Blackboard approximately one week after each quiz or exam. Any confusion about points must be addressed via email within one week of posting, after which time points stand as recorded. Discussion Forum. There is a student discussion forum on the course Web site that can be used by anyone wishing to send an e-mail message to all members of the class. If everyone gets in the habit of using this, you can be a great help and support to each other; for example, ask questions about homework or general concepts, put together study groups, or arrange review sessions. The key is to monitor the forum frequently to ask and answer questions. Discussion forum topics are assigned each week and close each Sunday night. These do count towards your grade and attendance. A minimum of 3 posts are required each week – a response to the initial post and at least 2 peer responses. No duplicate posts are allowed. Code of Conduct. In order for the course to run smoothly, for everyone to be treated fairly, and for maximum benefit to be afforded to all participants, certain standards of consideration and cooperation must be maintained. By enrolling in this course, the presumption is made that your conduct and performance will conform to the following agreements and acknowledgements:   

I will not ask for privileges that others do not ask for or receive. I am solely responsible for my actions and the quality of my performance in this class. I acknowledge that there are no make-up exams, quizzes, or learning exercises, and I accept the burden of resolving any conflicts in my schedule.

Murray Koppelman School of Business

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

I agree to abide by the University’s rules concerning academic misconduct and I appreciate the serious consequences of a violation of these rules. Academic misconduct will be dealt with according to university policy, and may result in suspension from the university.

How to Succeed in Operations Management. Many students are wary about studying operations management; some feel they are not good at any subject remotely related to math. Couple that with online lectures and it is easy to see why students approach this course with trepidation. Relax! This course is organized to help you succeed. Here’s what you can do: Read each chapter and do the homework as you go along. Make notes on points you do not understand or that you want clarified. Watch the lecture videos. Interact with the applets found in the video links and think about what each one is teaching you. Form a study group with other students in class and meet regularly to go over key terms in the review sheets and even-numbered problems in the text, and to discuss the concepts being covered. Keep a positive attitude, take an active role in learning, and relate what you are learning to your daily life experiences. Contact the Learning Center and work with a tutor if your need additional help. Ask me for help if you need it. Here’s how the course organization helps: All lecture videos are based on PowerPoint presentations in the course packet that will help you organize and review the information for each chapter. All exams are multiple choice. They are similar to the questions presented in the lecture videos. Any group learning exercises help you learn from each other and prepare for exams. In addition, they introduce variety–and fun–into the discussion. Weekly quizzes allow you to gauge your understanding throughout the semester, not just at exam time.

Murray Koppelman School of Business

BUSN 3430 Syllabus

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COURSE SCHEDULE

Week 1

Topics 

Chapters

Course Intro & Syllabus review



Ch. 1 & Ch 2

 

Ch. 7 – Process Strategy Ch. 5S - Sustainability in the Supply Chain

 

Ch 6 – Managing Quality Ch. 8 – Location Strategies

Unit 1: Introduction to Operations Management

2

3

Learning Objectives:  Course syllabus  Introduction to managing business operations and key operational decisions a firm needs to make to match supply with demand  Connection between a firm’s strategy and operational levers available to deliver that strategy Ch. 2 – Operations Strategy Learning Objectives:  Design of Goods & Services  Process flow diagrams  Key process metrics: cycle time, capacity, flow rate, flow time, resource utilization, productivity and inventory Unit 2: Fundamentals of Managing Business Processes Learning Objectives:  Design of Goods & Services  Process flow diagrams  Key process metrics: cycle time, capacity, flow rate, flow time, resource utilization, productivity and inventory  Capacity Planning  Identifying the bottleneck and capacity in a multi-step process  The connection between process flows and financial performance  The financial benefits of process capacity improvements  Choosing a staffing level to meet demand  Off-loading the bottleneck  Balancing a process  Sustainability in the Supply Chain Unit 3: Quality and Improving Operations Learning Objectives:  Lean thinking: the 8 types of waste embedded in any process  Reengineering processes to remove waste Toyota Production System: pull systems, just-in-time production, and kanban control Learning Objectives:  Overview of statistical process control  Normal vs. assignable fluctuations; investigating assignable causes  Capability and conformance analysis; x-bar and p charts. Six Sigma DMAIC methodology  Criteria and decision making in location

Murray Koppelman School of Business

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selection Location Planning & Analysis EXAM Ch 1, 2, 7, 5S, 6 & 8  Ch 4 - Forecasting Unit 6: Forecasting and Demand Planning

 4

5

5

Learning Objectives:  Forecasting framework and overview of the forecasting function  Summary of judgmental vs. quantitative forecasting techniques  Evaluating forecast quality; Bias, MSE, MAD, MAPE  Smoothing forecasting methods: naïve, moving averages, and simple exponential smoothing  Incorporating trends in the forecast  Accounting for seasonality in the forecast  Sources of forecasting biases  Overview of strategic and tactical supply chain decisions Managing variability in supply chains: disruptions, variable demand, and bullwhips Unit 7: Inventory and Supply Chain Management Learning Objectives:  Types of inventory and the reasons for holding inventory  Characteristics of and strategies for managing nonperishable inventory items  Metrics of inventory: turns, days of supply, stockout costs, holding costs, ordering costs  Economic Order Quantity (EOQ); cost function and optimal order quantity  ABC analysis  Characteristics of perishable inventory  Strategies for managing perishable inventory items  Newsvendor model; the critical ratio, optimal order quantity, and performance measures  Mismatching costs in newsvendor model FINAL EXAM

Murray Koppelman School of Business

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Ch 12 – Inventory Management

Cumulative – covers all material from wks 1-5

BUSN 3430 Syllabus

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GRADES AND EXPECTATIONS FROM STUDENTS All submissions in this course will be graded by me. Grading is to a standard that I will communicate with you, not to a curve. The course deliverables are weighted as follows in determining your overall course grade. % of Final Grade 40% 20% 20% 10% 10% 100%

Weekly Quizzes Exam Cumulative Final Exam Discussions Attendance & Participation TOTAL

Accumulated points will be calculated as a percentage and reported as a letter grade using the following scale % of Points Earned 93.0–100.0 90.0–92.999 87.0–89.999 83.0–86.999 80.0–82.999 77.0–79.999 73.0–76.999 70.0–72.999 67.0–69.999 60.0–66.999 Below 60.0

Letter Grade A AB+ B BC+ C CD+ D F WU WN PEN

GPA Value 4.0 3.7 3.3 3.0 2.7 2.3 2.0 1.7 1.3 1.0 0.0 0.0 0.0 0.0

A summary of my grading rules and expectations follow. 1. No extra credit is given in this course. 2. I do not round grades up or down for any reason (e.g., 89.999% is a B+). 3. Classes start and end on time. 4. I don’t accept anything late, for any reason. Assignments are due at 11:59pm on Sundays. 5. Cheating and plagiarism are not tolerated and have severe consequences. 6. If you don’t follow my instructions, you will not be given a second chance to do it right. AUDIO & VIDEO RECORDING POLICY Surreptitious or covert video recording of class or unauthorized audio recording of class is prohibited by law. This class may be video or audio recorded only with the written permission of the instructor. In order to accommodate students with disabilities, some students may be given permission to record class lectures and discussions. Therefore, students should understand that their comments during class may be recorded.

ATTENDANCE

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Given that this is an online class, attendance is recorded when you submit a quiz or post to the discussion forum each week. All students are required to attend every session of their courses, in this case log on and participate every week. If a freshman or sophomore is absent in excess of twice the number of class sessions per week, the instructor must give the student a WU grade, which counts as an F. The instructor may give a junior or senior a WU grade (the equivalent of an F) for excessive absences. The Registrar’s office requires that students who have attended not classes before week 5 be dropped from the class. CENTER FOR STUDENT DISABILITY SERVICES In order to receive disability-related academic accommodations students must first be registered with the Center for Student Disability Services. Students who have a documented disability or suspect they may have a disability are invited to setup an appointment with the Director of the Center for Student Disability Services, Ms. Valerie Stewart-Lovell at 718-951-5538. If you have already registered with the Center for Student Disability Services, please provide me with the course accommodation form and discuss your specific accommodation with me. THIS MUST BE COMPLETED WITHIN THE 1ST TWO WEEKS OF THE COURSE. ACADEMIC INTEGRITY Cheating and plagiarism are serious offenses. The following definitions are based on the College's Academic Honesty website: Cheating is the attempted or unauthorized use of materials, information, notes, study aids, devices or communication during an academic exercise. Examples include but are not limited to:  Copying from another student during an examination or allowing another to copy your work  Unauthorized collaborating on a take home assignment or examination  Using unauthorized notes during a closed book examination  Using unauthorized electronic devices during an examination  Taking an examination for another student  Asking or allowing another student to take an examination for you  Changing a corrected exam and returning it for more credit  Submitting substantial portions of the same paper to two classes without consulting the second instructor  Preparing answers or writing notes in a blue book (exam booklet) before an examination  Allowing others to research and write assigned papers including the use of commercial term paper services Plagiarism is the act of presenting another person's ideas, research or writing as your own, such as:  Copying another person's actual words without the use of quotation marks and footnotes (a functional limit is four or more words taken from the work of another)  Presenting another person's ideas or theories in your own words without acknowledging them  Using information that is not considered common knowledge without acknowledging the source  Failure to acknowledge collaborators on homework and laboratory assignment My policy is to give a failing grade to any assignment that has been plagiarized or an exam in w...