Syllabus SOM 306 Spring 2017 rev E PDF

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California State University

Northridge Systems & Operations Management Department Spring 2017, SOM 306 Syllabus Syllabus Spring 2017 SOM 306 (20208) and (20809) Operations Management Tuesday / Thursday, 4:00 – 5:15 PM Tuesday / Thursday, 5:30 – 6:45 PM JH 1212

Professor Jane Tierney Office # JH-4141 Office Hours: Tues 2:45- 3:45 Thur 6:45-7:30 pm (appointments suggested) [email protected] Direct Line: 719-339-1490

Course Description Operations management is the field of study that focuses on the effective and efficient transformation of resource inputs, such as labor and materials, into useful outputs, such as products and services. Students will become familiar with concepts and terminology of traditional subject areas in operations management, such as process flow analysis in production and service processes, demand forecasting, capacity planning, production planning, total quality management, project management, and inventory management, as well as emerging methodologies such as supply chain management, lean operations and time-based competition. Additionally, students will develop the ability to perform both quantitative and qualitative analysis of basic operational situations and decisions. Students will also improve their capabilities to communicate effectively to management the results of their analysis of operations problems.

Learning Goals The three main learning goals of the course are: 

to provide students with knowledge of basic concepts of operations management,



to develop the student’s ability to use the tools and concepts of the course to analyze operational problems and



to improve the student’s ability to communicate the results of their analysis.

The learning goals are enhanced by including recent trends in the field, practical learning experiences, and ethical issues in operations management and through practical learning experiences.

Recent Trends Recent trends in the field are included. They include enterprise integration, global competition, operations strategy, learn manufacturing, quality, business process re-engineering, supply chain management, flexibility, cycle time reduction, and health care productivity improvement. Examples of sources of information include the Wall Street Journal, BusinessWeek and National Conferences in the field (POMS, INFORMS, DSI, CSCMP, etc.).

Practical Applications The course provides practical applications of operations management by drawing on real-world applications and recent examples of operations management issues as well as through plant/retail tours, cases, DVD clips and internet games.

Ethics The course addresses ethics issues in various areas of operations management. For example, recent ethics issues include concealing defects or health hazards from customers—for example, in products such as tires and cigarettes—or falsifying forecasts. Students will be expected to identify ethical issues in these and other areas of operations management.

Prerequisites: SOM 120 or Math 140 (or equivalent) - Strictly Enforced . Knowledge of spreadsheet software such as EXCEL is also highly recommended. BUS 302/L (Recommended Co-requisite or Preparatory)

Required Text: Operations Management, William J. Stevenson, 12th Edition, McGraw-Hill, ISBN 978-0- 07-802410-8. Use of the Eleventh Edition is also acceptable, same author, ISBN 978-0-07-352525-9

Instructor’s Notes: This course covers a substantial amount of content and concepts that will be new to you. Consequently, I expect that you will find the course challenging. The key to performing at a scholarly level requires weekly preparation at the pace of the course. 1. 2. 3. 4. 5. 6. 7. 8.

Read the assigned chapter prior to class. Learn the new terminology for each chapter. Take notes from every lecture. Participate in class discussion. Learn the new terminology for each chapter Review the lecture notes and chapter text following each class. Practice the problems. Form a group of two or three students to drill terminology.

Teaching Method: Predominantly lectures supplemented by class discussion, small group case study.

Classroom Protocol:       

Bring a notebook for taking notes to every class. Arrive early and depart on time. Turn off all electronic devices prior to entering room. Leave room only at assigned breaks. No food permitted. Not permitted for use during class: Smart phones, iPads, laptops, or other gizmos. Use of electronic devices is considered intentional disruptive behavior. Any student unwilling to detach from their electronic device in class is advised to drop the course.

Exams: Exams cover the assigned textbook material, lecture content, the video topics, and any homework. Exams are composed of multiple-choice questions on concepts and problems. Each exam covers the material subsequent to the previous exam, except the FINAL which is comprehensive. Exams are closed-book, closed-notes. Only materials necessary are: Scantron Quizzstrip (Form #: 815-E), pencil/eraser, and simple calculator. There is no provision for make-up exams, except in unusual circumstance or extreme emergencies, with sufficient evidence.

Homework: Homework assignments are furnished in this section. Assignments must be computer printed using either word processing or spreadsheet software. Due dates are marked on the syllabus calendar. Homework not accepted after the due date. Every assignment requires the standardized heading positioned top-left corner page:  Line 1 – Student First and Last Name  Line 2 – Course Number, Day & Time  Line 3 – Date and # of assignment Homework Schedule – view calendar for specifics

Participation: Class participation enables students to better learn and understand the course material. Each student is expected to read the assigned chapter prior to the class and contribute to class interactions. Participation is evaluated using the following rubric: 20 points Student comes to class prepared; contributes readily to the conversation but doesn’t dominate it; makes thoughtful contributions based on the literature that advance the conversation; shows an interest in and respect for others’ contributions; participates actively in all groups. 14 points Comes to class prepared and makes thoughtful comments when called upon; contributes occasionally without prompting; shows interest in and respect for other’s views; participates actively in small groups. 10 points Student participates in discussion, but in problematic way: talks too much, rambles, interrupts instructor and others, or does not acknowledge cues of annoyance from others. 5 points Comes to class prepared but only minimally contributes. Post large, clear thumbnail portrait of yourself on Titanium for grading identification. 0 points Has not prepared for class or does not contribute to discussion. Displays disrespect to students and/or faculty.

Email Protocols: 

All emails must be notated with student first and last name; course number, course day & time. Improperly identified email risks non-response.



The use of email should be judicious. Appropriate uses for email would be requests for appointment or to pass along information.

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Email should not be used as a substitute for classroom or face to face communication. By policy, the instructor does not tutor via email. Questions regarding course content should be asked in the classroom.

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Exchange personal contact information with classmates.

Grading System: Grades are weighted and curved, using the following calculations

Grading Element Exam 1 Exam 2 Exam 3 Homework Case Study Participation Course Score

Dynamic Score Calculator Actual Max Points Points Weighted Earned Possible Weight Points 0 50 0.20 0 0 50 0.20 0 0 50 0.25 0 0 50 0.10 0 0 50 0.15 0 0 20 0.10 0 270 1.00 0.00

Weighted Score 0% 0% 0% 0% 0% 0% 0%

Final grades will be assigned based on all course work plus Participation, and will be curved in aggregate. +/- system will be used on final grades.

Student Core Values Statement: Students who enroll in this course are expected to uphold the College’s “Student Core Values,” which are respect, honesty, integrity, commitment and responsibility. The full text of the “Student Core Values Statement” appears at http://www.csun.edu/busecon/CoreValues.pdf.

Academic Honesty: Please do your own work! It is critical in your work, that it be YOUR work, and that you provide appropriate credit when using another’s words. You will be reported if found cheating. Academic dishonesty, when detected, carries a consequence of a lower letter grade for the work at hand, and may result in an (F) for the course plus additional university level disciplinary action.

CSUN Policy on Disabled Students: www.csun.edu/dres The University requires students with disabilities to register within the first week of classes with the Office of Disability Resources and Educational Services (DRES), located in BH-110 and at (818) 677-2684 in order to receive prescribed accommodations and support services appropriate to their disability. Students requesting accommodations should inform the instructor during the first week of classes about any disability or special needs that may require specific arrangements/accommodations related to attending class sessions, completing course assignments, writing papers or quizzes, tests or examinations.

Emergency Policy: If an emergency occurs— 1. Keep calm and do not run or panic. Your best chance of emerging from an emergency is with a clear head. 2. Evacuation is not always the safest course of action. If directed to evacuate, take all of your belongings and proceed safely to the nearest evacuation route. 3. Do not leave the area; remember that faculty and other staff members need to be able to account for your whereabouts. 4. Do not re-enter the building until informed it is safe by the building marshal or other campus authority. 5. If directed to evacuate the campus please follow the evacuation routes established by either the parking or police officers.

Class Calendar Note: Assignments on this calendar are provisional. Topics may move ahead or fall behind schedule.

Jan 24

Introduction to Course

1

Ch 1, Introduction to Operations Management Jan 26

Ch 1, Introduction to Operations Management

1

Jan 31

Ch 2, Competitiveness, Strategy and Productivity

Feb 2

Ch 3, Forecasting

2

Feb 7

Ch 3, Forecasting

3

Ch 2 Prob 1-9, pp 65-66

Feb 9

2

3

Feb 14

Ch 4, Product and Service Design

Ch 3 Prob 1-7, & 8a pp 121-123

4

Feb 16

Ch 5 Strategic Capacity Planning for Products and Services Case Study Assignment Exam 1 – Ch 1, 2, 3, 4, 5

Ch 5 Prob 1-5, pp 208-209

4

Feb 21 Feb 23

5

Feb 28

Exam Review Ch 6, Process Selection and Facilities Layout Work on Case Studies

Mar 2

Ch 6, Process Selection and Facilities Layout

Ch 6 Prob 1-8, 14-18, pp 277-283

Mar 7

Ch 19 Linear Programming Ch 19 Linear Programming

Mar 9

Ch 19 Linear Programming

Ch 19 Prob 1-5, pp 857-858

Mar 14

Ch 8 Location Planning and Analysis Ch 8, Location Planning and Analysis

8

Mar 16

Ch 9 Management of Quality

9

Mar 21 / 23 Mar 28

No Class – Spring Break

9

Mar 30

Ch 10 Quality Control

Ch 9 Management of Quality

5 6 7 7

CH 8 Prob 1-7, 12-15, pp 359-361

8

10

10

Apr4

Ch 11 Aggregate Planning Ch 12 MRP and ERP

Ch 10 Prob 3-6, 9

11

pp 455-456

Apr6

Exam 2 – Ch 6, 8, 9, 10, 19

Apr 11

Ch 13 Inventory Management

Apr 13

Ch 13 Inventory Management

12

Apr 18

Ch 13 Inventory Management

13

Apr 20

Ch 14 Just-in-Time and Lean Operations

Ch 13 Prob 1-6, pp 601-603

13

Apr 25

Ch 15 Supply Chain Management

Ch 14 Prob 1-3 pp 651

14

Apr 27

Ch 15 Supply Chain Management Ch 16 Scheduling

14

May 2

Ch 16 Scheduling

15

May 4

Ch 17 Project Management

15

May 9

Ch 17 Project Management

May 11

Course Review

May 16 or 18

Final Exam – All Material 4:00 class - exam is May 16 @ 5:30 – 7:30 5:30 class - exam is May 18 @ 5:30 – 7:30

11 Ch 11 Prob 1-7 pp 503-504

Ch 17 Prob 1-2, 4-6, 8-12, Pp 782-786 Case Studies Due

12

16 16 17...